Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Totally Awesome
on December 4, 2022
Posted by: Emmersomebiggins
Gender:Male
Length of ownership:1 month
I bought myself a birthday present and they are better than the reviews extremely comfortable and the sound is phenomenal
Written by a customer while visiting bose.com
Customer Rating
5
I like the new design. It fits good with my ears
on December 3, 2022
Posted by: Samuel9027
Gender:Male
Length of ownership:1 month
I bought it about 3 weeks ago and brought with me on airplane travel, I'm so happy with the ANC.
Written by a customer while visiting bose.com
Customer Rating
3
Didn't stay connected
on December 2, 2022
Posted by: Agent
Gender:Female
Length of ownership:1 week
Already sent these back. Tried them for a week and every time I went to use them I had to disconnect and reconnect because the left one was not working. Not going to do that each time I go to use them.
Response from bose.comBy Charlotte, Customer Support, December 2, 2022
Hi,
I'm sorry to learn that you faced an issue with the left earbud connecting. If you haven't already completed your return, I'd recommend that you reset the earbuds by following the steps here - https://bose.life/3d9did6.
If there's anything else we can help with, please do not hesitate to contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that you faced an issue with the left earbud connecting. If you haven't already completed your return, I'd recommend that you reset the earbuds by following the steps here - https://bose.life/3d9did6.
If there's anything else we can help with, please do not hesitate to contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds I have ever owned
on December 2, 2022
Posted by: Ivanhoe
Gender:Male
Length of ownership:1 week
What can I say I love music I went from AirPods Pro to these and I am very glad I did. I had them on for 6 hours and my ears never hurt. The sound the bass wow I love it. I was able to immerse myself in my work.
Written by a customer while visiting bose.com
Customer Rating
3
Overall good, but one major downside
on December 1, 2022
Posted by: dannylikethephantom
Length of ownership:1 month
I was really quite excited for these, as a treat for myself and a replacement for my current non-Bose pair that are beginning to break. However, I only ever intended to use the left one solo, at least for a good long while, since I have a healing piercing in my right ear that completely prevents me from using an earbud on that side. The sound quality is good, the fit is good, but I'm pretty bummed that only the right earbud can be used solo.
I know this says to refrain from mentioning competitors, so I at least will not mention specifics; but the earbuds I had hoped to replace were significantly cheaper, and could both be used solo. It's pretty disappointing that a far more expensive and (I hoped) high quality brand lacks this feature.
Response from bose.comBy Customer Support, February 21, 2023
Hi,
Thank you for your feedback. I am glad that you like the sound quality and fit of the earbuds. While listening to the earbuds together is great, you can use the two earbuds separately for listening to music and calls. This new feature lets you seamlessly switch between your earbuds. This is great if you want to use them separately, which is great if one earbud runs out of battery or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
Make sure the firmware is up to date using the Bose Music app, and you'll have access to Independent Single-Bud Use.
Liam - Bose Customer Support
Thank you for your feedback. I am glad that you like the sound quality and fit of the earbuds. While listening to the earbuds together is great, you can use the two earbuds separately for listening to music and calls. This new feature lets you seamlessly switch between your earbuds. This is great if you want to use them separately, which is great if one earbud runs out of battery or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
Make sure the firmware is up to date using the Bose Music app, and you'll have access to Independent Single-Bud Use.
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
The earbuds did not connect independently of each
on November 30, 2022
Posted by: Minh
Gender:Male
Length of ownership:1 week
The earbuds did not connect independently of each other, meaning if I took the right earbuds out of the case first and I decided I only wanted to have the left one in.
Response from bose.comBy M Bana, Customer care, February 17, 2023
Hi Minh.
Thank you for posting. You can now use either the left or right
earbud for listening and calls with Independent
Single-Bud Use. This new feature lets you seamlessly
switch between your earbuds, and if one earbud runs out
of battery life or disconnects from Bluetooth®, you can
continue listening with the other earbud without
interruption. While the earbuds sound great together, you can now enjoy the times when you want to use just one of your earbuds. Make sure you check the Bose Music app to update the firmware.
If you have future questions, just reach out to us here. https://bose.life/3UXLDwp. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. You can now use either the left or right
earbud for listening and calls with Independent
Single-Bud Use. This new feature lets you seamlessly
switch between your earbuds, and if one earbud runs out
of battery life or disconnects from Bluetooth®, you can
continue listening with the other earbud without
interruption. While the earbuds sound great together, you can now enjoy the times when you want to use just one of your earbuds. Make sure you check the Bose Music app to update the firmware.
If you have future questions, just reach out to us here. https://bose.life/3UXLDwp. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear music wear
on November 30, 2022
Posted by: Mike1293
Gender:Male
Length of ownership:1 week
Sound quality and noise reduction are both excellent
Written by a customer while visiting bose.com
Customer Rating
5
Great features!!!
on November 29, 2022
Posted by: Jazziz68
Gender:Male
Length of ownership:1 month
I bought this product a month ago and I’m so glad I did…
Written by a customer while visiting bose.com