Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Poor fitting, leading to lost earbud.
on December 9, 2022
Posted by: TJ
Gender:Male
Length of ownership:1 month
You've heard of the pros of the Bose Quiet Comfortable 2; here is the negative. The eartip is a rubbery two piece unit desigened to work together to seal and secure the earbud in your ear. The problem is the desig of the outer rubbery ring is not the best.The ring slips around on the earbud and easily gets twisted out of place. Sometimes its hard to tell if it is corretly positioned or not. In addition, if the ring is out of position when the buds are placed in the case, the buds won't charge.
I ended up loosing one of the earbuds in the first month of ownership. These Bose earbuds are too expensive to have tis sort of problems.
If you only plan on using them while sitting at a desk, or laying in bed, they may be ok for those purposes, for any other type of outdoor activity, Id look to another brand.
Response from bose.comBy Nic, Customer Support, December 9, 2022
Hello TJ,
The two part design is to ensure that you can get a fully customized secure fit. The Stability bands and earbuds both have indicator dots on them to ensure that they are aligned correctly. Our guide here https://bose.life/3uBOMXd shows how to ensure they are correctly aligned on the earbuds.
While it is unfortunate that you've lost one of your earbuds. We'd be happy to help you with replacing the lost earbud. Reach out to us https://bose.life/38DNELy and we can get you sorted.
Nic - Customer Support
The two part design is to ensure that you can get a fully customized secure fit. The Stability bands and earbuds both have indicator dots on them to ensure that they are aligned correctly. Our guide here https://bose.life/3uBOMXd shows how to ensure they are correctly aligned on the earbuds.
While it is unfortunate that you've lost one of your earbuds. We'd be happy to help you with replacing the lost earbud. Reach out to us https://bose.life/38DNELy and we can get you sorted.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Underwhelmed
on December 8, 2022
Posted by: Emily
Gender:Female
Length of ownership:1 week
Connection: The earbuds I received disconnect intermittently at random, inconsistent times. Every time I use them I have to reconnect them and sometimes even have to unpair them with my device and then reconnect in order for them to work.
Noise Cancellation: They do not block out surrounding noise. When I am on a call the person on the other line can hear everything going on around me.
Receiving the package: It was an entire process simply to receive my package and customer service has been less than satisfactory.
I was extremely excited about these headphones, have wanted BOSE headphones for years, and am unfortunately disappointed.
Response from bose.comBy Nelson Penney, Customer Support, December 12, 2022
Hi Emily,
I'm surprised you're having difficulty with your earbuds connecting as they use the latest Bluetooth 5.2 technology.
What you've tried is great we have some other steps here https://bose.life/3iXgk6X that you can try also.
I'd also suggest if your having difficulty with calls, makes sure you've got the earbuds aligned correctly as per the steps here: https://bose.life/3FpSCaK
We'd love to help you with the performance of your earbuds if you'd like it, please contact us https://bose.life/38DNELy so we can help.
Nic - Customer Support
I'm surprised you're having difficulty with your earbuds connecting as they use the latest Bluetooth 5.2 technology.
What you've tried is great we have some other steps here https://bose.life/3iXgk6X that you can try also.
I'd also suggest if your having difficulty with calls, makes sure you've got the earbuds aligned correctly as per the steps here: https://bose.life/3FpSCaK
We'd love to help you with the performance of your earbuds if you'd like it, please contact us https://bose.life/38DNELy so we can help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Not able to use for phone calls
on December 8, 2022
Posted by: BodegabayLinda
Gender:Female
Length of ownership:1 month
I am not happy at all with the Bose quiet comfort two. I am not able to use them for phone calls. I am able to listen to music, podcasts, and audible books.I will request a return authorization.
Response from bose.comBy M Bana, Customer Care, December 8, 2022
Hi.
Thank you for your post. If the source being used is equipped with Bluetooth technology enabled with the hands-free profile (HFP), the QuietComfort Earbuds II can be connected and used for calls. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. If the source being used is equipped with Bluetooth technology enabled with the hands-free profile (HFP), the QuietComfort Earbuds II can be connected and used for calls. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Super tech
on December 8, 2022
Posted by: Jpacro
Gender:Male
Length of ownership:1 month
Coming from several gen iPods, these Bose simply outperform the Apple pods. Never considered switching because I always thought that other brands won’t work that well with my Apple products like the iPhone. I was wrong they work seamlessly with my iPhone 13 Pro. And have to say that I have never experienced noise cancellation like the Bose. And the music quality, well they are Bose. Super happy with my purchase and worth every penny
Written by a customer while visiting bose.com
Customer Rating
5
Most superior noise, cancellation ever
on December 8, 2022
Posted by: Zydeco
Gender:Male
Length of ownership:1 week
Must be honest, did not believe the story Bose was telling the louder the background noise gets the more than noise. cancellation increases , the best product in this category.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on December 8, 2022
Posted by: Butter
Gender:Male
Length of ownership:1 month
Love them very light, easy pairing. I will purchase another pair.
Written by a customer while visiting bose.com
Customer Rating
4
I love the Bose quiet comfort earbuds 2
on December 8, 2022
Posted by: Hutch22
Gender:Male
Length of ownership:1 week
I brought
Two week ago? I’m good with it but I have problems with the ring bands in the ears They don’t hold in an ears as well as the first Bose quiet comfort earbuds. and I did try the alternate large bands, extra large. every time I move my head up or down or sideways it falls out.
Two week ago? I’m good with it but I have problems with the ring bands in the ears They don’t hold in an ears as well as the first Bose quiet comfort earbuds. and I did try the alternate large bands, extra large. every time I move my head up or down or sideways it falls out.
Response from bose.comBy M Bana, Customer Care, December 8, 2022
Hi.
Thank you for your post. Sorry to hear that your earbuds keep falling off. Please check the steps here on how to wear and adjust your earbuds. It can be just a minor rotation needed. https://bose.life/3iQlFwz. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that your earbuds keep falling off. Please check the steps here on how to wear and adjust your earbuds. It can be just a minor rotation needed. https://bose.life/3iQlFwz. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Decent sound with unfortunate case and charging
on December 8, 2022
Posted by: Shabadoo
Gender:Male
Length of ownership:1 week
I recently upgraded from QC to QCii ear buds and and was excited the same quality sound I am used to from Bose. While there are some intermittent connection issues, for the most part they work pretty well, unfortunately the case design makes putting them in and out somewhat difficult. Most importantly, the case design has somehow removed the wireless charging capability found in earlier models.
I was initially worried about the lack of ability to listen to the left earbud independently but have been reassured that that ability will be coming in a future firmware update…
Overall I am not sure this is the step up I was anticipating and may be returning them
I was initially worried about the lack of ability to listen to the left earbud independently but have been reassured that that ability will be coming in a future firmware update…
Overall I am not sure this is the step up I was anticipating and may be returning them
Response from bose.comBy Customer Care, February 21, 2023
Hi,
Thank you for your post and feedback. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Marvin - Customer Support
Thank you for your post and feedback. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Marvin - Customer Support
Written by a customer while visiting bose.com