Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Love at 1st Listen
on December 9, 2022
Posted by: My Love
Gender:Male
Length of ownership:1 week
I purchased these about a week ago as a gift for my wife. She absolutely loves them. She agrees that all of the improvements are what made these earbuds the best on the planet, hands down.
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earbuds II
on December 9, 2022
Posted by: New Purchase
Gender:Male
Length of ownership:1 year or longer
I have a pair bought this as a Christmas gift for my wife because she ised my pair during an Air Force training and loved them. Now she has her own pair
Written by a customer while visiting bose.com
Customer Rating
3
Flawed Earpiece Design
on December 9, 2022
Posted by: Themcus
Gender:Male
Length of ownership:1 week
The older model had an earpiece that fit the ear without falling out. This model doesn’t. That was the whole reason I bought them. Had to give it to my wife.
Sound and cancellation was great though.
Sound and cancellation was great though.
Response from bose.comBy Nic, Customer Support, December 9, 2022
Hi,
It's great that you love the sound and noise cancellation from them, though I understand the fit wasn't to your liking. The earbuds have a two parts to ensure the best fit, the ear tip and the stability band. Please following the guide here https://bose.life/3hhmWfR on how best to make sure you're getting a great fit.
You can also contact us https://bose.life/38DNELy for help with getting that great fit if needed.
Nic - Customer Support
It's great that you love the sound and noise cancellation from them, though I understand the fit wasn't to your liking. The earbuds have a two parts to ensure the best fit, the ear tip and the stability band. Please following the guide here https://bose.life/3hhmWfR on how best to make sure you're getting a great fit.
You can also contact us https://bose.life/38DNELy for help with getting that great fit if needed.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
good for small ears.
on December 9, 2022
Posted by: rf
Gender:Female
Length of ownership:1 month
I am really happy to have found earbuds that I can wear. These come with three set of buds and are easy to change out. I use the smaller ones and they are quite comfortable,
I wear them outside when walking and they really block out noises. I am very happy with this purchase.
I wear them outside when walking and they really block out noises. I am very happy with this purchase.
Written by a customer while visiting bose.com
Customer Rating
2
Bose QC2's are not an improvement
on December 9, 2022
Posted by: Jake
Gender:Male
Length of ownership:1 month
I've been a huge Bose fan as far as I can remember, and for the first time, I am disappointed in bose product. Ive had these for a few weeks, and I am unhappy the second generation of a product should be an improvement over the last, but I am not seeing this. The only improvement over the original QC is the size of the earphones; other than that, everything is lacking.
The white noise is incredibly annoying when not using noise canceling. I want to hear the outside world; let me listen to it clearly without artificial noise; what's the point? The Bluetooth connection is terrible and will disconnect from my phone for no reason. The sound and noise canceling are not improved either from the QC1s; this is incredibly annoying. (Compared to other companies, all Bose products are superior but compared to the QC1s, it has not improved.) The start-up sound is incredibly ear-piercing, and the headphones connect separately at different times. The original QC connection process was perfect; both earphones would hook up simultaneously.
The white noise is incredibly annoying when not using noise canceling. I want to hear the outside world; let me listen to it clearly without artificial noise; what's the point? The Bluetooth connection is terrible and will disconnect from my phone for no reason. The sound and noise canceling are not improved either from the QC1s; this is incredibly annoying. (Compared to other companies, all Bose products are superior but compared to the QC1s, it has not improved.) The start-up sound is incredibly ear-piercing, and the headphones connect separately at different times. The original QC connection process was perfect; both earphones would hook up simultaneously.
Pros:
Looks great
Smaller size earphones
Smaller charging case
Fitment
Cons:
White noise is annoying
Poor Bluetooth connection
Inferior noise canceling compared to QC1s
Inferior sound quality
Looks great
Smaller size earphones
Smaller charging case
Fitment
Cons:
White noise is annoying
Poor Bluetooth connection
Inferior noise canceling compared to QC1s
Inferior sound quality
The reason to buy these over the QC1 is the size and fitment; these are great for working out and moving something dynamic other than that, the QC1s are superior. Let's hope Bose fixes these issues with software updates.
Reviewed 12/9/22
Reviewed 12/9/22
Response from bose.comBy Nic, Customer Support, December 12, 2022
Hi Jake,
I'm glad to see that you like the smaller design of the earbuds and charging case.
While I understand that the white noise you're hearing is unwanted, we have a guide here https://bose.life/3FEsla8 that can explain it and give some tips to reduce it. I'd recommend making sure you have the earbuds fitted correctly as gaps can lead to decreased noise cancellation performance. Please follow the steps here https://bose.life/3Hn15hG to ensure you have a great fit and improve the noise cancelling. The noise you hear at the start is part of our custom tune technology which ensures that you get the best listening experience. If you feel you're not getting the best sound from them, try out the steps here https://bose.life/3h80pCl to help improve the sound quality.
The Bluetooth connection dropping is surprising as the earbuds have a connection up to 30ft thanks to the Bluetooth 5.3 hardware inside. Please make sure to try the steps here https://bose.life/3BLr4fl to help with connection drops.
You can always reach out to us as well https://bose.life/38DNELy for any support you may require with the above, as we'd love to help.
Nic - Customer Support
I'm glad to see that you like the smaller design of the earbuds and charging case.
While I understand that the white noise you're hearing is unwanted, we have a guide here https://bose.life/3FEsla8 that can explain it and give some tips to reduce it. I'd recommend making sure you have the earbuds fitted correctly as gaps can lead to decreased noise cancellation performance. Please follow the steps here https://bose.life/3Hn15hG to ensure you have a great fit and improve the noise cancelling. The noise you hear at the start is part of our custom tune technology which ensures that you get the best listening experience. If you feel you're not getting the best sound from them, try out the steps here https://bose.life/3h80pCl to help improve the sound quality.
The Bluetooth connection dropping is surprising as the earbuds have a connection up to 30ft thanks to the Bluetooth 5.3 hardware inside. Please make sure to try the steps here https://bose.life/3BLr4fl to help with connection drops.
You can always reach out to us as well https://bose.life/38DNELy for any support you may require with the above, as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, could have more features for the pric
on December 9, 2022
Posted by: Crob
Gender:Male
Length of ownership:1 month
Sound quality is amazing. Noise canceling is amazing. Wish it had features to adjust what the taps do. Such as increase volume, Siri, or others. As well as wireless charging capability
Response from bose.comBy Nic, Customer Support, December 9, 2022
Hi there,
It's great to see that you find the sound & noise cancelling amazing. You can adjust the an available shortcut on either earbud following our guide here https://bose.life/3YnW6DJ on the website.
Nic - Customer Support
It's great to see that you find the sound & noise cancelling amazing. You can adjust the an available shortcut on either earbud following our guide here https://bose.life/3YnW6DJ on the website.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous product!
on December 9, 2022
Posted by: Roblou270
Gender:Male
Length of ownership:1 year or longer
I have bought three to have them in different home locations. Use them on flights all the time to eliminate airline noise and listen to music.
Written by a customer while visiting bose.com
Customer Rating
5
Great!
on December 9, 2022
Posted by: Bsh1021
Gender:Female
Length of ownership:1 week
Bought this and my packaged was never delivered Bose resent another one and it’s perfect! Just a little touch sensitive but overall perfect! Exactly what I’ve been needing
Written by a customer while visiting bose.com