Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
These fit so much better!
on December 10, 2022
Posted by: Pdm32
Gender:Male
Length of ownership:1 month
I have the first series and I stopped using them in airplanes because they would pop out unexpectedly and land in places where they were difficult to find. I came close to losing one several times. Series II solves this.
Written by a customer while visiting bose.com
Customer Rating
4
Sounds good, comfort needs work
on December 10, 2022
Posted by: CJ
Gender:Male
Length of ownership:1 week
I bout them a week and a half ago, I like them. The comfort could be better, when I use a smaller size they don’t stay in well. But when I use a larger size they try to pop out still.
Written by a customer while visiting bose.com
Customer Rating
5
Terrific, great, amazing
on December 10, 2022
Posted by: Midnight Magic
Gender:Male
Length of ownership:1 month
Best earbuds ever,best noise canceling ,amazing sound
Written by a customer while visiting bose.com
Customer Rating
3
Sound level and Bluetooth connection
on December 10, 2022
Posted by: Mag
Gender:Male
Length of ownership:1 month
Sound level is not great. Bluetooth connection to iPhone is not optimal. Keeps disconnecting. Difficult to take calls, even when connected to iphone via Bluetooth
Response from bose.comBy Charlotte, Customer Support, December 11, 2022
Hi Mag,
Sorry to learn that you're experiencing an issue with the volume and Bluetooth connectivity.
To address these problems, I'd recommend performing a product reset. You can do this by following the steps here - https://bose.life/3PfS4ZR.
I'd also recommend testing the earbuds when connected to another device. If the issue remains, please contact our customer support so that we can assist you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Sorry to learn that you're experiencing an issue with the volume and Bluetooth connectivity.
To address these problems, I'd recommend performing a product reset. You can do this by following the steps here - https://bose.life/3PfS4ZR.
I'd also recommend testing the earbuds when connected to another device. If the issue remains, please contact our customer support so that we can assist you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound and features
on December 10, 2022
Posted by: Johnnie
Gender:Male
Length of ownership:1 week
I bought a few weeks ago, but they won't stay in my ear
Response from bose.comBy Charlotte, Customer Support, December 11, 2022
Hi Johnnie, glad that you're enjoying the sound and features of these earbuds.
I'm sorry that you're facing some difficulty with the fit. Please ensure that you have tried the different size stability bands and tips. If you're still unable to keep them in your ear, please contact our customer support so that we can help you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
I'm sorry that you're facing some difficulty with the fit. Please ensure that you have tried the different size stability bands and tips. If you're still unable to keep them in your ear, please contact our customer support so that we can help you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
2nd pair of these!
on December 10, 2022
Posted by: Julie
Gender:Female
Length of ownership:1 year or longer
These are excellent! I bought the original Quiet Comfort ear buds, then got my spouse hooked on them, so we decided we needed another pair, and got the new model. I can’t say enough great things about these! They sync easily, they are beyond comfortable, I can wear them for hours without them hurting, they stay in while running, and the battery lasts a good amount of time, and charge up quickly. The sound quality is great, phone calls are crystal clear, and the size is perfect, and the noise cancelling is the best! The only thing I wish is that the new model had the same “touch controls” as the originals. I have told everyone about these!
Written by a customer while visiting bose.com
Customer Rating
2
Horrible experience
on December 10, 2022
Posted by: jwbearman
Gender:Male
Length of ownership:1 month
Had trouble form beginning, backgrond noise, quit working, On vacation quit completely, contacted bose wanted my serial number, there was not one on the ear bud as they described, unpaired to try an pair again and my blue tooth would not recognize. They claim they don't know when I purchased the product and cant look up. Very disappointing.
Response from bose.comBy Bose, Customer Support, December 10, 2022
Hello, The Bose QuietComfort® Earbuds II are the next generation of wireless listening. Enjoy the best in sound and noise cancellation that is perfectly yours. It is unusual to hear your have stopped working.
You can find guidance here to ensure the buds work via bluetooth https://bose.life/3YcRArl
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
You can find guidance here to ensure the buds work via bluetooth https://bose.life/3YcRArl
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on December 9, 2022
Posted by: Rdf101
Gender:Male
Length of ownership:1 month
I am pleased with the quiet comfort feature with awesome sound
Written by a customer while visiting bose.com