Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Meh
on January 19, 2024
Posted by: Rafas bose
Gender:Male
Length of ownership:1 month
When they work they're awesome. But has trouble connecting to my phone. I don't know why
Response from bose.comBy Customer Care, January 19, 2024
Hi.
Thank you for posting. We are happy to hear that you find the earbuds amazing! Regarding the connection with your phone, please try the troubleshooting steps on this page. https://bose.life/3NWgZ5e. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for posting. We are happy to hear that you find the earbuds amazing! Regarding the connection with your phone, please try the troubleshooting steps on this page. https://bose.life/3NWgZ5e. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The features for the way you want to listen is awe
on January 18, 2024
Posted by: Wofta Jr
Gender:Male
Length of ownership:1 week
Love the sound and its so clear and love 5he options!!!!
Written by a customer while visiting bose.com
Customer Rating
3
Not impressed for the price.
on January 18, 2024
Posted by: Christos1066
Gender:Male
Length of ownership:1 week
Overall, not too impressed. Every time I try to play a voicemail on my My Galaxy Samsung Note 20. They don't pick up the voicemail. I have to press the speaker button on the phone once or twice to get the earbuds to pick up.
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds
on January 16, 2024
Posted by: Johnnydee
Gender:Male
Length of ownership:1 year or longer
Great sound. Batteries last a long time. I really am happy to have these.
Written by a customer while visiting bose.com
Customer Rating
1
Poor Quality
on January 14, 2024
Posted by: BC5380
Gender:Male
Length of ownership:1 month
The right ear quit working within the first week. I
Sorry I made this purchase. I was super impressed with the sound but I can’t afford $200 disposable earbuds.
Sorry I made this purchase. I was super impressed with the sound but I can’t afford $200 disposable earbuds.
Response from bose.comBy Customer Service, January 16, 2024
Thanks for your review. QuietComfort Earbuds II are engineered to get better with time. Our intent is to add new features via over-the-air software updates. In order to receive these updates, it is important to download the Bose Music app.
Jolie {Bose Customer Support}
Jolie {Bose Customer Support}
Written by a customer while visiting bose.com
Customer Rating
3
Undecided
on January 14, 2024
Posted by: 1
Gender:Male
Length of ownership:1 month
Having trouble with phone calls tap hangs up instead of connecting. Case is too slippery, slids out of my fingers
Response from bose.comBy Customer Support, January 15, 2024
Hello,
Thanks for reaching out, we are sorry to hear that you're having some issues with taking calls with your headphones. You can find our touch controls guide here: https://bose.life/3tKiigN If you require additional support we would love to get more information and get this resolved for you, please reach out to us via https://bose.life/47ChZCk
Tegan - Customer Support
Thanks for reaching out, we are sorry to hear that you're having some issues with taking calls with your headphones. You can find our touch controls guide here: https://bose.life/3tKiigN If you require additional support we would love to get more information and get this resolved for you, please reach out to us via https://bose.life/47ChZCk
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Undecided
on January 14, 2024
Posted by: 1
Gender:Male
Length of ownership:1 month
Having trouble connecting to calls with the tap feature it keeps hanging up instead
Response from bose.comBy Global Customer Service, January 16, 2024
Sorry to hear of the connection issues on your QuietComfort Earbuds II! An overview of the touch controls can be found here:
https://www.bose.co.uk/en_gb/support/articles/HC2648/productCodes/qc_earbuds_ii/article.html
If these instructions still don't help, our customer support team will be happy to assist further.
Warm regards
Fiona M. - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2648/productCodes/qc_earbuds_ii/article.html
If these instructions still don't help, our customer support team will be happy to assist further.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great
on January 13, 2024
Posted by: Gaby
This product is amazing unlike the Apple airpods they actually stay in my ear the the spatial awareness works amazingly not only that but the audio is wonderful
Written by a customer while visiting bose.com