Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best sound in Town!
on December 19, 2022
Posted by: Rollie
Gender:Male
Length of ownership:1 month
The quality and excellence in the music I hear gives a new meaning to leisure listening. The comfort and the looks of these ear pieces makes me feel that I made a right decision in choosing Bose for my favorite hobby.
Written by a customer while visiting bose.com
Customer Rating
3
Great ANC; call quality issues: not secure in ear
on December 19, 2022
Posted by: Abes
Gender:Male
Length of ownership:1 week
I received these earbuds about 2 weeks ago. I used them on a trip from Florida to California on a direct flight. The noise cancelling capability is great. I have always enjoyed the quiet environment that is enabled by the ANC. However, I have 2 major issues;
1) the call quality is not acceptable. While I am able to hear well, the other side was not able to hear me. I had to disconnect and talk using my phone, which is very inconvenient when traveling. I have tried using the earbuds for a call in several environments and are only effective in very quiet rooms.
2) The earbuds are not stable in my ear. I have tried all the possible combination of the ear tips and the stability bands. Although stated in the product description, they DO NOT work for running activities. I have to adjust them constantly even when walking or just sitting down. This gets old quick.
1) the call quality is not acceptable. While I am able to hear well, the other side was not able to hear me. I had to disconnect and talk using my phone, which is very inconvenient when traveling. I have tried using the earbuds for a call in several environments and are only effective in very quiet rooms.
2) The earbuds are not stable in my ear. I have tried all the possible combination of the ear tips and the stability bands. Although stated in the product description, they DO NOT work for running activities. I have to adjust them constantly even when walking or just sitting down. This gets old quick.
I like these earbuds for the ANC and light weight. I ask Bose to help me if there is a way to improve both the calling feature and in-ear stability so I get to enjoy them. I eagerly await for your response.
Response from bose.comBy Nic, Customer Support, December 19, 2022
Hello Abes,
Thanks for your review, it's really great to see that you love the Active Noise Cancelling features of the earbuds.
I'm surprised you've had trouble with the calls and fit of the earbuds. As you're having to adjust them so much, this could be moving the mics used for calls into suboptimal positions for use during calls.
We do have a guide here https://bose.life/3FIJH4s that can help with making sure you're getting the best fit from the included ear tips, and stability bands. If you're finding that the included ones aren't giving you the secure fit you need though, then you can contact us https://bose.life/38DNELy or go here https://bose.life/3YxvXlR to order our alternate sizing kit for the earbuds. This will allow for great flexibility to ensure that perfect fit.
Nic - Customer Support
Thanks for your review, it's really great to see that you love the Active Noise Cancelling features of the earbuds.
I'm surprised you've had trouble with the calls and fit of the earbuds. As you're having to adjust them so much, this could be moving the mics used for calls into suboptimal positions for use during calls.
We do have a guide here https://bose.life/3FIJH4s that can help with making sure you're getting the best fit from the included ear tips, and stability bands. If you're finding that the included ones aren't giving you the secure fit you need though, then you can contact us https://bose.life/38DNELy or go here https://bose.life/3YxvXlR to order our alternate sizing kit for the earbuds. This will allow for great flexibility to ensure that perfect fit.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Unbeleivablely great!
on December 19, 2022
Posted by: BurtSherry
Gender:Male
Length of ownership:1 month
I always knew Bose was the company to go to for high quality great sounding audio equipment. But I never knew how much better it would be with noise canceling!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product!
on December 16, 2022
Posted by: Teejaypap78
Gender:Male
Length of ownership:1 week
Just got these a few weeks ago. Couldn't ask for a better earbud. I highly recommend!
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound!!
on December 15, 2022
Posted by: Manish
Gender:Male
Length of ownership:1 month
After long time I have bought a bose product. The previous iteration of wireless ear buds from bose were too big (hanging out of ear) for my taste. Overall I am not disappointed, I m not a audio geek who would analyze and measure the ear buds performance. I like music and listen to it quite often, diverse genres (except may be western classical). The sound quality is very good, you can hear the details which you didnt think was there. I use apple air pods pro 2 as my daily driver, but bose sound beats it hands down.
Issues I found (and cannot reproduce on demand) is that occasionally the sound will break (very few times) but dont know why, my phone was on me all the time. May be some bug which will get fixed with future firmware updates.
Second issue, the right ear buds always falls down, when I am jogging or doing jump rope.
Third issue, on android even though the ear buds are paired the bose music app cannot find the ear buds, which is weird.
Second issue, the right ear buds always falls down, when I am jogging or doing jump rope.
Third issue, on android even though the ear buds are paired the bose music app cannot find the ear buds, which is weird.
Response from bose.comBy Customer Support, December 15, 2022
Thank you for your review. I am glad to hear you enjoy the audio quality. You mentioned the earbuds falling down and sound breaking occasionally. As the earbuds have active noise cancelation, I would recommend trying the other provided earbands and eartips for a better fit. Using the wrong eartips can result in the noise cancellation not working as it should and your earbuds falling out your ears.
If the app is unable to find the earbuds on a separate device, make sure they are disconnected from the phone they are working on first.
Liam - Bose Customer Support
If the app is unable to find the earbuds on a separate device, make sure they are disconnected from the phone they are working on first.
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing earbuds
on December 15, 2022
Posted by: Maz
Gender:Male
Length of ownership:1 week
I am so glad that i got best earbuds ever made...what an experience.
Written by a customer while visiting bose.com
Customer Rating
2
Good ANC but it has issue
on December 14, 2022
Posted by: eh
Gender:Male
Length of ownership:1 month
After using this at the Chicago CTA and Bus, every time the train go into a tunnel, the quiet mode keeps popping. Calibrator needs to tune a more rapid transient response to the ANC my sony anc does not have this issue. the white case also scratch marks appear easily!
Response from bose.comBy Nelson Penney, Global Customer Service, December 19, 2022
Hi there, we're pleased to hear you're a fan of the noise-cancellation the QC Earbuds II offer! We have reached out to you directly with a message containing some troubleshooting regarding the popping issues. In this message were the steps at https://bose.life/3G2xJ75 to ensure your earbuds are fitting correctly, and that you've tried all included sizes of ear tips and stability bands. Please get back to us or reach out at https://bose.life/38Q1vZs, to let us know if you require further assistance with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound great noise cancellation
on December 14, 2022
Posted by: Serlogan
Gender:Male
Length of ownership:1 month
I had AirPod pros, then I got Bose, QC II earbuds. I no longer use the AirPods……
Written by a customer while visiting bose.com