Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great in some things bad in anothers
on January 2, 2023
Posted by: Em70
Gender:Male
Length of ownership:1 month
I bought mine Bose Quite Comfort ll a little over a month ago.
Good: Very happy with sound as always Bose did a great job on that. Love the Quite Comfort of it. Also, finally they are smaller than previous generation earbuds and look nice when wearing.
Bad: I can only use right earbud if I only want to use one (Bose says they are working on it, so you can use either) we'll be waiting. Another issue I have is, I can't run/bike or even wear them in a windy day, you can hear the wind blow and quite comfort doesn't even work. Also, one of the reason I loved Bose earbuds was the way they were sitting in the ear, now you have to shove them in, which I don't really like. Please go back to those comfy silicone fittings!
Good: Very happy with sound as always Bose did a great job on that. Love the Quite Comfort of it. Also, finally they are smaller than previous generation earbuds and look nice when wearing.
Bad: I can only use right earbud if I only want to use one (Bose says they are working on it, so you can use either) we'll be waiting. Another issue I have is, I can't run/bike or even wear them in a windy day, you can hear the wind blow and quite comfort doesn't even work. Also, one of the reason I loved Bose earbuds was the way they were sitting in the ear, now you have to shove them in, which I don't really like. Please go back to those comfy silicone fittings!
Written by a customer while visiting bose.com
Customer Rating
5
Great Earnids!!!
on January 2, 2023
Posted by: Off2Golf
Gender:Male
Length of ownership:1 week
These are even better than advertised! Extremely comfortable!!
Written by a customer while visiting bose.com
Customer Rating
3
Can Talk only on right bud
on January 2, 2023
Posted by: Double John
Gender:Male
Length of ownership:1 week
I was amazed with this great best noise canceling earbuds in the world,the sound is great as usual when it comes to Bose.
I’m mostly use it in talking so this wasn’t my thing as you have to use use both or just the right bud in talking.
When using right only to talk and the battery 🪫 dies you’re out of luck , they’re not independent , you cant talk with only left.
I’m mostly use it in talking so this wasn’t my thing as you have to use use both or just the right bud in talking.
When using right only to talk and the battery 🪫 dies you’re out of luck , they’re not independent , you cant talk with only left.
Response from bose.comBy Nelson Penney, Global Customer Service, February 21, 2023
Hey!
I’m pleased to hear you are a big fan of the noise-cancellation abilities and sound quality! We've reached out to you with a message directly to help. In regard to single-bud usage, you asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
I hope this helps with any concerns! If you have further queries feel free to respond to our direct message.
Thanks,
Sam - Customer Support
I’m pleased to hear you are a big fan of the noise-cancellation abilities and sound quality! We've reached out to you with a message directly to help. In regard to single-bud usage, you asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
I hope this helps with any concerns! If you have further queries feel free to respond to our direct message.
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
It as impressive as advertised
on January 2, 2023
Posted by: Imrkali
Gender:Male
Length of ownership:1 month
No wireless charging, 1 device connectivity, not much if an upgrade. Disappointing Bose.
Response from bose.comBy Nelson Penney, Global Customer Service, January 9, 2023
Hi there, we're sorry to hear you feel this way. We've reached out to you already with some guidance on this - to re-iterate, the charging case will ensure your earbuds are re-charging when not in use, to ensure you always have them readily available, and the case holds 18 additional hours of streaming time! Also, the earbuds will save the most recent eight connected devices, and you can easily switch between them using the Bose Music app. If you have any further queries feel free to reach out at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Pathetic
on January 1, 2023
Posted by: JG
Gender:Male
Length of ownership:1 month
They won’t even connect. Dozens of Bose products over the years but quality is no longer one of the details that astonish.
Response from bose.comBy Nelson Penney, Global Customer Service, January 9, 2023
Hi there, I’m sorry to hear you’re having trouble connecting to your new earbuds. We've reached out with a message to assist with this. What device do you have? Are the earbuds in pairing mode, and have you tried troubleshooting at https://bose.life/3NAsSw8? Let us know if this helps by responding to our message.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Loving the Bose Experience!
on January 1, 2023
Posted by: Sampson
Gender:Male
Length of ownership:1 month
I am not at all new to the Bose brand but the new Quiet Comfort II are just what the doctor ordered! They are everything the first model of the Quiet Comfort was missing! The smaller more comfortable size and better microphone for phone calls, etc
Written by a customer while visiting bose.com
Customer Rating
5
Great Fit !!!
on January 1, 2023
Posted by: JDarmonk
Gender:Male
Length of ownership:3 months
This is the first set of Ear Buds that I Love
They fit my ear perfectly and don’t fall out
Noise canceling is amazing !!!!!!
They fit my ear perfectly and don’t fall out
Noise canceling is amazing !!!!!!
Written by a customer while visiting bose.com
Customer Rating
4
Great for music
on January 1, 2023
Posted by: Tjay1960
Gender:Male
Length of ownership:1 week
I purchased these ear buds mainly to talk at not I'm a over the road truck driver They are excellent for music but for talking on the Bluetooth not so good people on the other side here back ground noise wich I never could get rid of
Written by a customer while visiting bose.com