Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Sound quality is excellent.
on January 12, 2023
Posted by: Dennis65
Gender:Male
Length of ownership:1 week
The sound quality with the quiet comfort is excellent the noise canceling modes are a great addition for adjusting what you don't want to listen and in regards to what you might need to hear.
Written by a customer while visiting bose.com
Customer Rating
2
I like my Quiet Comforts better
on January 11, 2023
Posted by: Pat
Gender:Male
Length of ownership:1 week
the QC2 I an having a bit of trouble getting used the fit ....last while I was on the phone with them they shut off bluetooth battery level was at 90% and at time on my desktop listening the fade in and out ...Also unlike the ones before harder to get out of the case and the charger should be the same also miiss that
Response from bose.comBy Charlotte, Customer Support, January 12, 2023
Hi Pat,
I'm sorry to hear that you've faced some issues including the fit, battery, and sound fading. I'd recommend performing a reset of the earbuds to address the latter issues. You can do this by following the steps here - https://bose.life/3d9did6.
Regarding the fit, we do have some additional size tips and bands that you may benefit from. You can grab the kit here - https://bose.life/3ILeAsm.
If there's anything further we can help with, please contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you've faced some issues including the fit, battery, and sound fading. I'd recommend performing a reset of the earbuds to address the latter issues. You can do this by following the steps here - https://bose.life/3d9did6.
Regarding the fit, we do have some additional size tips and bands that you may benefit from. You can grab the kit here - https://bose.life/3ILeAsm.
If there's anything further we can help with, please contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful!
on January 11, 2023
Posted by: AlaPedDoc
Gender:Female
Length of ownership:1 week
Wonderful sound and easy to connect and use. I highly recommend these.
Written by a customer while visiting bose.com
Customer Rating
1
right earbud stopped producing sound after 3 weeks
on January 10, 2023
Posted by: Dave earbuds
Gender:Male
Length of ownership:1 month
I received these earbuds a few weeks ago and already the right earbud is not producing sound. I have tried rebooting and other recommendations to restore the sound in the right earbud, but to with not success.
Response from bose.comBy Charlotte, Customer Support, January 12, 2023
Hi Dave,
I'm sorry that you're experiencing partial audio with your earbuds. This shouldn't be happening and we'd love to do all we can to resolve this.
I appreciate all of the troubleshooting efforts that you have made. Some additional steps can be found here - https://bose.life/3GAWkz2.
If this does not result in a resolution, please reach out to our customer support so that we can support you further - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing partial audio with your earbuds. This shouldn't be happening and we'd love to do all we can to resolve this.
I appreciate all of the troubleshooting efforts that you have made. Some additional steps can be found here - https://bose.life/3GAWkz2.
If this does not result in a resolution, please reach out to our customer support so that we can support you further - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound quality
on January 9, 2023
Posted by: CeceD
Gender:Female
Length of ownership:1 month
I bought these for myself for Christmas and I couldn’t be happier! Great quality sound, noise canceling and long battery life. My only issue (and it’s a minor one) they are hard to get out of the storage case. Other than that they are exactly what I wanted for my workouts and activities!
Written by a customer while visiting bose.com
Customer Rating
5
Easy to use!
on January 9, 2023
Posted by: Kirb ears
Gender:Male
Length of ownership:1 month
I bought this at Christmas. Took several weeks till I started using it. I really like the way it fits my small ears.
Written by a customer while visiting bose.com
Customer Rating
5
Bose da Best
on January 8, 2023
Posted by: Rasheed
Gender:Male
Length of ownership:1 week
Love these. It’s an adjustment a little from the AirPods. These fit great. No noise! Really enjoying them.
Written by a customer while visiting bose.com
Customer Rating
5
Sounds great
on January 7, 2023
Posted by: TMD
Gender:Male
Length of ownership:1 month
Fit my ears great out of the box and sound great battery life is very good
Written by a customer while visiting bose.com