Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Expecting more
on January 29, 2023
Posted by: Jacques
Gender:Male
Length of ownership:1 month
These are great headphones when working. Quite a bit of time is spent pulling the headphones out of my ear and back in to finally get the headphones to connect with the phone.
Touch controls are confusing and oftentimes don’t work as desired when on calls. Have issues with only one east earbud connecting during a call or in some instances neither connecting and I have to either wait, reset my phone and app while waiting.
I expected far more from a company with a reputation for quality products. While still in the trial I may be forced to return for the airpodpro 2 as phone connectivity is very important to me. Also, my voice sounds far away from the phone when placing calls which is annoying to have to repeat myself. I purchased this to replace broken airpod pros and was hoping this would be a slam dunk choice. Unfortunately I may have to return to Apple. Paired with an iPhone Pro Max 13
Response from bose.comBy Nelson Penney, Global Customer Service, February 7, 2023
Hi there, I'm pleased to hear you're enjoying the QC Earbuds II so far! We reached out to you directly with assistance for this, and we appreciate hearing back after you tried the steps provided. To re-iterate here, for Bluetooth connectivity issues you can find troubleshooting at https://bose.life/3qoM05r. If you feel as if the microphone isn't working properly, be sure to try the guidance at https://bose.life/3xAboJt. We will continue to support you as you reach back out to us, but if preferred you can get in touch at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
They're Great!
on January 29, 2023
Posted by: sidster
Gender:Male
Length of ownership:1 month
Very easy to use and they work wonderfully. I'm surprised at how well they sound!
Written by a customer while visiting bose.com
Customer Rating
5
Best ANC earbuds!! Spectacular comeback by Bose
on January 28, 2023
Posted by: skc
Gender:Male
Length of ownership:1 month
These are the best ANC & Sound quality earbuds. Before this I was using AirPods Pro & AirPods Max. I have a train commute every day and these have become my go to ear buds, which are cutting 80% of the noise. With music on, you are in a zone - with out any external sound seepage.
Positives:
- ANC is the best. AirPods Pro does not come any where close to this. (I commute on train every day, these are a game changer - comparable to over the ear AirPods Max).
- Sound quality on music is extremely good.
- ANC is the best. AirPods Pro does not come any where close to this. (I commute on train every day, these are a game changer - comparable to over the ear AirPods Max).
- Sound quality on music is extremely good.
Negatives:
- ANC experience is not consistent. Some times, when you put them on, ANC comes out as not effective. Inserting again into case, and putting them back on seems to work most of the times.
- Call quality is not great with ANC turned on. I had couple of complaints of receiver hearing background mumbling.
- Fit is not that comfortable for me personally.
- Switching across devices does not work some times, despite switching through Bose Music App.
- ANC experience is not consistent. Some times, when you put them on, ANC comes out as not effective. Inserting again into case, and putting them back on seems to work most of the times.
- Call quality is not great with ANC turned on. I had couple of complaints of receiver hearing background mumbling.
- Fit is not that comfortable for me personally.
- Switching across devices does not work some times, despite switching through Bose Music App.
Written by a customer while visiting bose.com
Customer Rating
1
Poor Bluetooth
on January 25, 2023
Posted by: Alex
Gender:Male
Length of ownership:1 month
BT doesn’t always connect to my iPhone 11.
No Sound sometimes when placing a call even when BT is connected.
Sometime sound is very low and can’t be adjusted.
Left earbud doesn’t connect to BT 90% unless I connect the right earbud.
When answering a call the Audio always routes to the phone first then have to manually switch.
Noise canceling is superior!
No Sound sometimes when placing a call even when BT is connected.
Sometime sound is very low and can’t be adjusted.
Left earbud doesn’t connect to BT 90% unless I connect the right earbud.
When answering a call the Audio always routes to the phone first then have to manually switch.
Noise canceling is superior!
Response from bose.comBy Nelson Penney, Customer Support, February 17, 2023
Hi Alex,
Thanks for your feedback on the earbuds. I'm happy to let you know that our latest update has released fully independent usage of the earbuds, meaning you can use either the left or right for music and phone calls. Part of the new firmware update also allows the earbuds to switch between primary and secondary earbud as you're using them to ensure you always have the strong connection. Make sure to have the connected in the Bose Music app and get them updated following the app instructions.
Nic - Customer Support
Thanks for your feedback on the earbuds. I'm happy to let you know that our latest update has released fully independent usage of the earbuds, meaning you can use either the left or right for music and phone calls. Part of the new firmware update also allows the earbuds to switch between primary and secondary earbud as you're using them to ensure you always have the strong connection. Make sure to have the connected in the Bose Music app and get them updated following the app instructions.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Pretty good for sure
on January 23, 2023
Posted by: Richtex
Gender:Male
Length of ownership:1 month
I wear hearing aids and could never find a way to get a true sound for music. Tinnitus too. These are awesome. I can wear them almost all day and enjoy music as well as overriding the tinnitus. Sounds blocking is great at sporting events when the person right behind you is yelling as loud as humanly possible 🤣. I have a slight fit issue in one ear that I’m working through. My wife absolutely loves hers. We both use them during our vigorous cardio workouts as well.
Written by a customer while visiting bose.com
Customer Rating
5
Best noise cancellation system
on January 22, 2023
Posted by: Henry
Gender:Male
Length of ownership:1 month
I had tried several of the top of the line earbuds including kiplish, pixel pro, apples earbuds, stratus, and raycon but they were all disappointing. The Bose Quietcomfort ll are by far the best. The sound is also outstanding. I can now have my workouts without any noise distraction. Well done!!!
Written by a customer while visiting bose.com
Customer Rating
4
Love the sound
on January 22, 2023
Posted by: Crkath
Gender:Male
Length of ownership:3 months
I wish the left could be used independently of the right. I like to use one at a time for calls. When the right one goes dead I have to wait until they’re charged to keep going.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love them best ear buds ive ever purchased
on January 18, 2023
Posted by: Kaybug10
Gender:Female
Length of ownership:1 week
These earbuds are such great quality! I really love the EQ feature. I kept going back and forth between various earbuds that Bose had but this one stuck out to me because of the EQ feature. My ears are somewhat sensitive to certain pitches/tones and I can adjust it to my liking and not worry about getting a head ache.
The noise cancellation is a lot better than I had imagined. It kind of feels like it suctions to ear to give it the quiet feel. Feels like a concert in your head.
I worried that they would be too bulky/big from the pictures and that they may hurt my ears but they're not they have a nice sleek design and are not too big. They sit comfortably in my ear. They came with different attachments for sizing as well. They do not feel loose either. I've used them for about a week an half now when I go to the gym and have not had any issues with either falling out, no sweat interfering with them.
If there would be anything to recommend I'd say to incorporate more color choices eventually.
Written by a customer while visiting bose.com