Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose always
on February 11, 2023
Posted by: Ak
Gender:Male
Length of ownership:1 year or longer
Amazing headphones and never get bored of this. Highly recommended.
Written by a customer while visiting bose.com
Customer Rating
5
Quiet Comfort Earbuds II Are the Best!
on February 10, 2023
Posted by: JimmyD23
Gender:Male
Length of ownership:1 month
I bought a pair of these earbuds and liked them so much I purchased a second pair! That way I can make sure I have one at home and one at work. They are great for video conferencing and the music quality is superb. I highly recommend them!
Written by a customer while visiting bose.com
Customer Rating
5
I love them!!!
on February 9, 2023
Posted by: BRod
Gender:Male
Length of ownership:1 month
I love my headphones!!!! Anything of Bose you know it will be high quality!!!!!
Written by a customer while visiting bose.com
Customer Rating
1
Expensive piece of junk
on February 8, 2023
Posted by: Brian
Length of ownership:1 week
Can’t complain about the sound, which is amazing. But the rest of the product is just full of bugs. It just won’t stay connected to my phone, and sometimes one of the buds just stops working. I had high hopes for these, and I’m really disappointed. Maybe I just got a defective set. Considering retuning them, just not worth it.
Response from bose.comBy Nelson Penney, Global Customer Service, February 12, 2023
Hi Brian,
Thanks for providing your feedback, we are glad to hear that you have been enjoying the audio quality of your product. Sorry to hear of your disappointment from the connectivity concerns you're facing, this is not what we would expect and can understand the frustration. If you would like additional support, do reach out to us via our support page https://bose.life/3HXOQHf where we will be happy to look into this further with you and get this resolved.
Tegan - Customer Support
Thanks for providing your feedback, we are glad to hear that you have been enjoying the audio quality of your product. Sorry to hear of your disappointment from the connectivity concerns you're facing, this is not what we would expect and can understand the frustration. If you would like additional support, do reach out to us via our support page https://bose.life/3HXOQHf where we will be happy to look into this further with you and get this resolved.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love at First Sound
on February 8, 2023
Posted by: Kimme
Gender:Female
Length of ownership:1 month
I had a hard time keeping the earbuds snug and preventing them from falling out of my ear. My ear wax becomes very liquid like and the buds seem to generate more wax.
I finally got the fit right. Movement of any kind causes the buds to dislodge. I guess that is why the actors are portrayed physically in Bose ads as inactive while wearing the buds. I use mine around the house while doing light house work or just in the morning getting ready for work. I like to screen out irritating sounds from other noisy family members that come through my paper thin non-insulated home walls. Initially thought that it had to fit in my ear better with a smaller tip. Ended up using the medium and switching the outer ring to large so that it would lodge in my outer ear and stay put better.
Cleaning with alcohol and q-tips, and soap and water was not enough. Each time I use the earbuds, I use an eyeglass lens wipes to clean my ears and clean the earbuds.
The Recharge/storage case could be improved by adding subtle grip ridges on the sides. The case frequently slips from my fingertips when I pick them up so I have to grab it with my whole hand. Since I am older, my hands are not as nimble as they used to be.
In summary I Love the ear buds, Love Bose products, Gives piece of mind to be able to screen out noises and listen to what I want to, when I want or need to. Helps me keep my sanity. It is very easy to switch to aware mode quickly to listen to others around me when needed. Bose products enable me to hear every instrument and voice in my music that I don’t hear without them. Keeps a smile on my face.
Written by a customer while visiting bose.com
Customer Rating
4
Bose quietcomfort
on February 7, 2023
Posted by: ScubaC
Gender:Female
Length of ownership:1 week
I bought the earbuds 2 weeks ago. Primary use is on flights... They worked well to cancel out sound, but even the small size ear piece was uncomfortable. Wish there was an extra small
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but case is flimsy.
on February 6, 2023
Posted by: CJS
Gender:Female
Length of ownership:1 week
I purchased this product as few weeks ago and although the sound quality is incredible, the top/hinge of the case broke off within a few uses. Will be contacting Bose to see about as replacement. Would have given a 5 star rating but because of the low quality design of my the case, only giving 3.
Response from bose.comBy Nelson Penney, Global Customer Service, February 7, 2023
Hey there, I'm pleased to hear you're a fan of the sound quality! We've reached out to you with a message providing some assistance, and to re-iterate, we are certainly able to help you with your charging case issue. This shouldn't have happened, and you will have a 1-year manufacturer's warranty, so please reach out to us at https://bose.life/38Q1vZs or respond to our message, so we can look into this further with you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Canceling, bad Microphone
on February 5, 2023
Posted by: DanaFitz
Gender:Male
Length of ownership:1 month
Great adaptive noise cancelling, even better than the Quietcomfort 35 over the ear headphones, however the microphone is horrible in comparison. I am an electrical engineer, so I spend a lot of time in loud environments such as packaging machinery, airports and the gym. I called Bose tech support from the Gym to see if there were some ideas he could help me with, and the guy on the phone couldn’t understand me unless i turned off the earbuds, because there was so much noise. I have tried adjusting things on the Bose app but I don’t think it helped enough and I have checked for latest updates as well. The other issue is when I am at my desk, I want to be connected to my laptop and my cell at the same time, like I do with the QC35’s, not only does it not work , I have to uninstall the headphones from the laptop, otherwise the headphones connect and disconnect every few seconds.
Written by a customer while visiting bose.com