Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Amazing
on February 14, 2023
Posted by: Tiny64
Gender:Male
Length of ownership:1 month
I did not think these would sound better than my Bose 700s. I stand corrected. Immersive sound!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound!
on February 13, 2023
Posted by: Mtduffy
Gender:Male
Length of ownership:1 month
Got these a couple weeks ago for working out. Noice canceling shuts down all noise in the gym.
Written by a customer while visiting bose.com
Customer Rating
3
Doesn’t play well with google maps
on February 12, 2023
Posted by: RobCab73
Gender:Male
Length of ownership:1 month
It notifies you of your instruction then states”call ended” after each instruction. The volume slide feature as weak, I prefer the ability to adjust volume with buttons or tapping, like similarly priced ear buds.Sound quality is better than AirPods Pro and Beats Pro ones(I use them as well occasionally) Most annoying thing about them is while only using one, it has to be the right one because the left one HAS NO MICROPHONE? Also, if you’re listening to music with only the left one, the case lid must remain open? Poor design and not comparable to similarly priced ear buds.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi there, I’m glad to hear you’re a fan of the sound of these earbuds! I’m sorry to hear you’re having difficulty with the touch controls, but we reached out to you with a message to help with this. Be sure to update your earbuds with firmware 1.3.26 to experience the capability of independent single-bud use, you can now use each bud individually for phone calls or audio. If touch controls feel inconsistent please try a reset (https://bose.life/3EvfWDD), and reach back out to our message or at https://bose.life/38Q1vZs with any updates.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Could not synch or get them to fit well
on February 12, 2023
Posted by: Jim
Gender:Male
Length of ownership:1 week
I could not get them to synch with my IPod. I found it difficult to put on and remove the different ear pieces. I have returned them.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi Jim, I'm sorry to hear you had difficulty connecting the earbuds, but we've reached out to you with a message containing assistance. To re-iterate, are the earbuds in pairing mode by holding the button on the case for three seconds? Also, have you tried all included sizes of ear tips and stability bands to see which fits the best? Let us know how things go by responding to our message or reaching out at https://bose.life/38Q1vZs for assistance.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds by far.
on February 12, 2023
Posted by: Dudu
Gender:Female
Length of ownership:1 week
I'm happy with these ear buds because they mean what they say about noise cancelation.
Written by a customer while visiting bose.com
Customer Rating
5
The best I’ve ever had
on February 12, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
I am very impressed with the sound and comfort. Makes apple pros sound like $10 earbuds. They are so much better. The sounds is so rich, just amazing. They are very comfortable also and do not fall out ever. I work out and nothing I do makes them feel loose. They just fit very well. Excellent earbuds!!! Sooooo worth the money!
Written by a customer while visiting bose.com
Customer Rating
5
Top sound quality
on February 12, 2023
Posted by: AuntieLolo
Gender:Female
Length of ownership:1 month
These are first rate - excellent sound quality, ease of use and portability.
Written by a customer while visiting bose.com
Customer Rating
3
Hard to stay in ears.
on February 12, 2023
Posted by: Tony Cintron
Gender:Male
Length of ownership:1 month
The old ergonic ear pieces were much better the present ones. I have had bose products many times before.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi Tony, we're sorry to hear you've faced some difficulty with the fit of your earbuds so far. We reached out to you with a message, and it's great to have heard back as we work to provide you with the alternative-sized ear tip kit. As always, be sure to try all included ear tips with the earbuds, and follow our fit guide at https://bose.life/3KVxtrs if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com