Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Unbelievable
on March 1, 2023
Posted by: Bikerstylist
Gender:Male
Length of ownership:1 month
I’ve had corded Bose earbuds forever. Probably 3 pairs. Your service has always been amazing. Love my noise canceling cordless earbuds. They take it to a new level!! Thanks
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful sound!
on February 28, 2023
Posted by: Moe
Gender:Female
Length of ownership:1 month
I bought these a couple of weeks ago and am thrilled with the quality of the sound! I also wanted noise canceling ear buds that would be good for airline travel, but less cumbersome than my other Bose headphones. Bose has never failed to please my ears!
Written by a customer while visiting bose.com
Customer Rating
5
Super Quiet
on February 27, 2023
Posted by: Shmelissa
Gender:Female
Length of ownership:1 month
I can barely hear any outside noise when I'm listening to my music, these are great!
Written by a customer while visiting bose.com
Customer Rating
5
Well engineered.
on February 27, 2023
Posted by: Dave
Gender:Male
Length of ownership:1 month
I have used these while sanding and using a shop-vac at the same time. They do a great job of canceling the noise.
Written by a customer while visiting bose.com
Customer Rating
5
Impressive sound!
on February 27, 2023
Posted by: Linda89074
Gender:Female
Length of ownership:1 month
I bought the Bose QuietComfort Earbuds about a month ago. I like the sturdiness of the earbuds and the case. Both are made well. The sound quality is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Noise canceling is incredible
on February 26, 2023
Posted by: Sully1
Gender:Male
Length of ownership:1 month
I have had the bose pods for several years and they were great. But my new Bose pods are noise canceling. Awesome sound quality and the noise canceling is as good ever bit as good as my Bose headphones were.
Written by a customer while visiting bose.com
Customer Rating
4
Sound Quality is good, with the Bose app
on February 26, 2023
Posted by: Sausage Fingers
Length of ownership:1 month
The sound quality is good for the size and type of drivers. You have to spend the time and fit the earpieces or you will not be happy. The biggest issue I have is successfully touching the left or right earpiece and having them do anything but shut off the music.
Written by a customer while visiting bose.com
Customer Rating
3
I liked the previous generation better
on February 26, 2023
Posted by: Redbeard76
Gender:Male
Length of ownership:1 month
I bought these a couple weeks ago. The generation one case felt heavier and better made. This new case (1) feels cheaper and (2) now lacks the 3 aperture LED that showed battery life left in the case. This new case has just a single aperture.
The buds themselves have occasionally disconnected without reason from my phone. Still trying to figure out if it’s something I’m doing.
Finally, the package arrived in a shipping bag with return address being “Returns and Replacements”, Bose Yuma Distribution Center. Maybe it’s planned that way for new products but had me questioning from day 1 if I’ve just paid full price for a refurbished pair.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi there, I’m sorry to hear you’ve had some difficulty with the earbuds disconnecting, but we reached out directly to you to help. Have you tried the steps at https://bose.life/3qoM05r? You will only receive a factory-renewed unit if this is what you purchased or understood to be receiving for a service exchange. Let us know how you get on by reaching back out or contacting us at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com