Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great Features, Missing just the L stability band
on March 3, 2023
Posted by: gpathak
Gender:Male
Length of ownership:1 month
I got these earbuds a month ago, they sound great and are very easy to use.
When I unboxed them and took the ear buds out of the case, the left ear piece was missing its stability band, and no Medium stability band was present in the box. the kit just has a small and large.
Had to switch out the ear bands and tip to use a size that does not fit as well :(
Would have give 5 stars if medium band for just 1 ear tip (pre-installed) was not missing.Spoiled the experience.
Would have give 5 stars if medium band for just 1 ear tip (pre-installed) was not missing.Spoiled the experience.
Response from bose.comBy Nelson Penney, Customer support, March 13, 2023
Hello, if you are missing any parts from inside the box, please do contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/407zsQ1.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
All Good!
on March 2, 2023
Posted by: Greenman0306
Gender:Male
Length of ownership:1 month
The sound quality is great. The fit, once I figured out which piece fit my ears is great. If you're looking for noise cancelling ear buds, these are the buds for you. I'm still getting used to the touch controls, but overall I wouldn't hesitate to buy these again.
Written by a customer while visiting bose.com
Customer Rating
5
Overall Excellent, can improve battery life
on March 2, 2023
Posted by: springme42
Length of ownership:1 month
To be fair, I can use these a LOT during a day, as I use music as a way to keep my focus during tasks requiring prolonged concentration. Sound quality, as expected from Bose, is top-notch. Ear fit and stability is excellent (I also wear them during exercise). My only recommendation is that, if you wear them as much as I do, switch them into "Aware" mode (Noise cancelling off) unless you really need it on. This seems to significantly prolong battery life between charges.
Written by a customer while visiting bose.com
Customer Rating
3
Good but not great
on March 2, 2023
Posted by: Sloth
Gender:Male
Length of ownership:1 week
Good ANC and sound quality but the overall experiences are kinda terrible. It always has this hissing sound as a result of ANC. It is so difficult to switch the connection once it is connected. No multipoint connection. Average battery life. It a pretty average headphone.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi there, I’m pleased to hear you’re enjoying the sound and noise-cancellation ability of the earbuds! We reached out to you with a message directly to help with the problem you state. To re-iterate, you shouldn’t be hearing a hissing noise when using the earbuds. There may be a noise floor, but this shouldn’t be noticeable. Please try a product reset as shown at https://bose.life/3EvfWDD, and let us know how things go by reaching back out or contacting us at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good but not great on airplanes
on March 1, 2023
Posted by: Leroy
Gender:Male
Length of ownership:1 month
The fit is not perfect, but that’s what you get from in ear buds. Tried all the suggestions…
ANR can’t keep up with loud airplanes- there’s a crackling noise between the two every couple minutes and sometimes the two buds get out of sync (one echos the other). Have to put them both away, turn off and on my phone Bluetooth. I may return and get the Apple AirPods Pro.
ANR can’t keep up with loud airplanes- there’s a crackling noise between the two every couple minutes and sometimes the two buds get out of sync (one echos the other). Have to put them both away, turn off and on my phone Bluetooth. I may return and get the Apple AirPods Pro.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi Leroy, I’m sorry to hear the fit hasn’t been perfect, but we reached out to you with a message to help. Have you tried all included sizes of ear tips and stability bands? You shouldn’t be hearing a crackling noise – could you try a reset at https://bose.life/3E6dHq4 to see if this helps? Let us know with a message or at https://bose.life/38Q1vZs if the audio or sync issues continue, so we can look into things further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best
on March 1, 2023
Posted by: LOLITA
Gender:Female
Length of ownership:1 week
Easy to use n I don't hear nothing around me at the gym perfect
Written by a customer while visiting bose.com
Customer Rating
2
Uncomfortable
on March 1, 2023
Posted by: Ryan
Gender:Male
Length of ownership:1 month
I have several Bose products and I've always been impressed with the sound quality. The same pertains to this product. However, for some reason they are very uncomfortable in my ears. I submitted a request for a refund a few weeks ago and have yet to receive the package to send them back.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi Ryan, I'm glad to hear you're a fan of the sound quality of the QC Earbuds II. We've reached out to you with a message to help with this, and we're glad to have heard back. We recommend trying all included sizes of ear tips and stability bands, and we can help you get ahold of an alternative size tip kit to help with comfort. Please reach back out to us, so we can continue to assist you with your refund and ear tip issue!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best sound quality and best noise suppression
on March 1, 2023
Posted by: treaston2
Gender:Male
Length of ownership:1 month
I tried several other earbuds before I found these. Bose has delivered a best-in-class product with great sound and noise cancelling.
Written by a customer while visiting bose.com