Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Much better than expected
on March 9, 2023
Posted by: grandpasmurf
Gender:Male
Length of ownership:1 month
I use these mainly at the gym. The 1st time, both buds fit well and stayed in place. I used them as they arrived, with the medium sets. The 2nd time, I kept losing the right bud. Couldn't get it to stay in place. Came home and switched the right one to the large. Fit fine ever since. I'm in my mid 70's and can't figure out how to use their features. I can't forward to the next song on SXM. Sometimes, I can pause, but for the most part I can't. Being old school, I would have liked some written instructions. If BOSE could provide instructions I would appreciate it.
Written by a customer while visiting bose.com
Customer Rating
2
Picks up all the wind noise
on March 9, 2023
Posted by: mycoal82
Gender:Male
Length of ownership:1 week
Had for a little over a week and they work great indoors but as soon as I step outside it picks up every breeze and makes for a terrible experience
Response from bose.comBy Nelson Penney, Global Customer Service, March 13, 2023
Hello,
Thanks for your feedback, we're glad to hear that you're having a positive experience with your earbuds. We'd love further details about this wind noise you're experiencing outdoors, do not hesitate to reach out to us via https://bose.life/3lahYna for additional support.
Tegan - Customer Support
Thanks for your feedback, we're glad to hear that you're having a positive experience with your earbuds. We'd love further details about this wind noise you're experiencing outdoors, do not hesitate to reach out to us via https://bose.life/3lahYna for additional support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Very happy with my purchase
on March 7, 2023
Posted by: Fer
Gender:Male
Length of ownership:1 month
The battery life is great, they stay in your ears and don't fall out easily, the sound quality is very good and the noise canceling feature is amazing. Buy the the silicone protective case as well if you can.
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase!
on March 7, 2023
Posted by: Tom
Gender:Male
Length of ownership:1 month
I reluctantly bought these Earbuds because I don't usually spend much on them normally.
I'm so happy that I did! They sound awesome, the noise canceling mode is incredible and the "aware" mode works very well.
I'm so happy that I did! They sound awesome, the noise canceling mode is incredible and the "aware" mode works very well.
Written by a customer while visiting bose.com
Customer Rating
3
Great Technology, Poor Quality
on March 7, 2023
Posted by: bulhead
Gender:Male
Length of ownership:1 month
I had to return my first pair because the left earbud stopped working. After reading online, there is an unreal amount of issues with connectivity. Also, the software on Android is slow and glitchy. If you are lucky enough to get a good pair, the sound and noise cancellation are unmatched.
Response from bose.comBy Nelson Penney, Customer support, March 13, 2023
Hello, I'm glad to hear that you are enjoying the sound quality and noise cancellation. If you are experiencing connection issues, please check our recommended troubleshooting here: https://bose.life/3ZKGg66. Should you need further assistance, feel free to contact our technical support teams, who will be happy to help. https://bose.life/3JA8MSe.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Small ears
on March 7, 2023
Posted by: small ears
Gender:Female
Length of ownership:1 week
I bought these because I have small ears and the only one's that fit happen to be the Bose ones. I didn't have to put one of those little things around my ears to make them fit, they were just right.
Written by a customer while visiting bose.com
Customer Rating
5
Happy Convert
on March 6, 2023
Posted by: JCStraight
Gender:Female
Length of ownership:1 month
I've been using the same brand of earbuds for years. When I decided to switch to the Bose QuietComfort I was apprehensive. Wow. They have great sound and are comfortable. The options to create a good fit helped me with my small ear canals. I couldn't believe what I was missing. The features are easy to use and work well with music, phone calls, and videos.
Written by a customer while visiting bose.com
Customer Rating
4
sound and noise cancelling are teriffic
on March 6, 2023
Posted by: my buds
Length of ownership:1 week
I find it hard to accept a call and it doesn't seem to work with face time. Also which way to turn on Quit and aware? I can't find anyone showing this feature on the web or the Bose site.
Written by a customer while visiting bose.com