Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great sound!
on March 15, 2023
Posted by: Joe
Gender:Male
Length of ownership:1 month
Wonderful sound! The app works great. The only suggestion I have is to add a lock function to the app. Every time I wipe sweat off my head during a workout, I end up changing the volume, track, mode, etc.
Written by a customer while visiting bose.com
Customer Rating
5
Amazingly impressive!
on March 15, 2023
Posted by: Ree23
Gender:Female
Length of ownership:1 month
I had the previous version and loved them except for a couple of issues with fitting and charging. The new ones are greatly improved with no issues or complaints from me!
Written by a customer while visiting bose.com
Customer Rating
2
Fragile
on March 15, 2023
Posted by: brad
Gender:Male
Length of ownership:1 month
I bought these earbuds and on the first attempt to change the size of the silicone holder the end of the bud fell apart ruining the electronics inside. This was my second pair to purchase, the first pair did not do this. Very disappointed since the sound quality was so good with the first pair.
Response from bose.comBy Nelson Penney, Global Customer Service, March 20, 2023
Hi Brad,
We are very sorry to hear that you're having an issue with changing your eartips. These should just slide off the product and not cause any damage to the earbud. We'll be happy to help you further with this, please reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
We are very sorry to hear that you're having an issue with changing your eartips. These should just slide off the product and not cause any damage to the earbud. We'll be happy to help you further with this, please reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great brand but
on March 15, 2023
Posted by: Earbuds
Gender:Male
Length of ownership:1 month
This is my second time returning a product. I can’t get my ear buds to pair with my phone. When I place the ear buds in my ear, i don’t even hear the sound that it’s connected. I’m happy that i have warranty and the process is easy to return
Written by a customer while visiting bose.com
Customer Rating
5
Great buds
on March 15, 2023
Posted by: Mike
Gender:Male
Length of ownership:1 month
I've had bose buds for years. These are very cool. Spend a lot of time in the gym. So far working for me. We will see.
Written by a customer while visiting bose.com
Customer Rating
1
Stutters
on March 13, 2023
Posted by: Susan
Gender:Female
Length of ownership:1 week
Most of the time it is great, but then it either stutters or completely stops for a few seconds. ☹️
Response from bose.comBy Nelson Penney, Global Customer Service, March 20, 2023
Hi Susan,
Thanks for reaching out, we are very sorry to hear that you're experiencing some interference with your product. We'd love to get some further details and help get this resolved for you, please reach out to us via https://bit.ly/3UNtwsQ for further assistance.
Tegan - Customer Support
Thanks for reaching out, we are very sorry to hear that you're experiencing some interference with your product. We'd love to get some further details and help get this resolved for you, please reach out to us via https://bit.ly/3UNtwsQ for further assistance.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent earbuds well worth the cost.
on March 12, 2023
Posted by: Elderill
Gender:Male
Length of ownership:1 month
I've had a few weeks now to wear and use these earbuds and I'm very happy with both the fit and the sound deadening.
The music comes through clearly even in a noisy place.
Well done Bose.
The music comes through clearly even in a noisy place.
Well done Bose.
Written by a customer while visiting bose.com
Customer Rating
3
Not up to promise
on March 12, 2023
Posted by: Number one
Gender:Male
Length of ownership:1 month
I like the fit we’re not complete all the people I called. Most frequent complaint is static on Marian. What is your my voice clue.
I will continue to evaluate and return if not
Response from bose.comBy Nelson Penney, Customer support, March 20, 2023
Hello, I am glad that you enjoy the fit of the earbuds. If you are experiencing issues with the audio quality during calls, I recommend that you try some of our troubleshooting suggestions found on our support website here: https://bose.life/3Ly6Aft. Should you need further assistance, feel free to contact our technical support team who will be happy to assist you. https://bose.life/40dfdk0.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com