Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great Sound, buggy wireless connection
on March 20, 2023
Posted by: Hg
Gender:Male
Length of ownership:1 month
I have always enjoyed Bose products for over 30 years. Bose Quiet Comfort Earbuds II sound just like all Bose products, the best you can buy! This is the first Bose product I have had any issues with, the Bose connect app is buggy and doesn't always connect well. I really like the earbuds but its hard to keep them connected.
Written by a customer while visiting bose.com
Customer Rating
4
Overall Nice noise canceling ear buds
on March 20, 2023
Posted by: Dncrane02
Gender:Male
Length of ownership:1 month
I have had these three weeks now. Theses fit better than the old design and are comfortable. Noise cancellation is excellent for ear buds. Call quality sounds tinny but clear. I wish I could tell how much charge was in the bud case and the case feels cheap but it works so far.
Written by a customer while visiting bose.com
Customer Rating
5
Massive upgrade from the first version
on March 20, 2023
Posted by: AaronL
Gender:Male
Length of ownership:1 month
I bought two version 1 earbuds (1 to replace a lost one) and had them for a few years. Loved them. I decided to get the version 2 and they have been superior in every way.
The most noticeable improvement is the noise canceling. I used them on a flight out of Dallas and I could immediately tell the difference. It could be the fit, but canceling the plane drone was so much better. Regarding the fit, I found the fit and comfort of the new version to be excellent for my ears. They are definitely lighter and could get a good seal consistently.
The sound quality of my music was also much better. I worked with the EQ to dial in a good balanced sound.
I highly recommend the version 2 for anyone in the market.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound quality and comfortable
on March 20, 2023
Posted by: KRG
Gender:Male
Length of ownership:1 month
Replaced the first generation QuietComfort Earbuds with these. The smaller case and earbuds is a much better form factor. More comfortable to wear, less obtrusive look, more comfortable carrying in your pocket. Sound quality is excellent, noise cancellation is great, being able to listen with just the right earbud in place is nice. One criticism… In a normal day I want to use these interchangeably between my iPhone and iPad. Unlike the QuietComfort 700 headset, the buds cannot retain two device connections at the same time. It’s a pain to disconnect and reconnect frequently between devices.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound!
on March 20, 2023
Posted by: neicey
Gender:Female
Length of ownership:1 month
I bought this about a month ago, and what a wise purchase! The clarity of sound is astounding. Its as if I am in the studio!!!!!!
Written by a customer while visiting bose.com
Customer Rating
3
Connectivity issues
on March 20, 2023
Posted by: Jcarroll6136
Gender:Male
Length of ownership:1 month
I found the headphones difficult to connect to phone sometimes. I have to forget device and reconnect often. Headphones will also say they are connected but no still no audio.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hey there, I'm sorry to hear you're experiencing an issue with connecting your earbuds, but we reached out to you directly to provide assistance with this. Included, we linked the steps at https://bit.ly/3neXbPS to help with Bluetooth connectivity, and also guidance at https://bit.ly/3FUkvcf when you notice no audio. Please give these a try, and reach back out to us or contact at https://bose.life/3KapojN, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
It’s hard to find something to complain about
on March 20, 2023
Posted by: Soup Can Stan
Gender:Male
Length of ownership:1 month
Fits great, sounds great. The only issue I found is clunky connectivity issues switching between devices. Even when using the app. I can live with that for the sound and comfort.
Written by a customer while visiting bose.com
Customer Rating
5
Great comfort and sound
on March 20, 2023
Posted by: Caperunner
Gender:Female
Length of ownership:1 month
I bought these after searching different options for quite some time. I have always been happy with Bose products and once again, I am extremely happy with this product. They are very comfortable and the sound and noise canceling features are great. This was a great purchase.
Written by a customer while visiting bose.com