Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Good Bose QCII
on March 22, 2023
Posted by: Mini Cooper
Length of ownership:1 month
These are good earbuds out there, I tried so many of earbuds but these are the most comfortable and sound. But my main problem is the Bluetooth one in a while got disconnected took me some time to tr-connected. If Bose fix this problem then no others branch could compare with Bose
Written by a customer while visiting bose.com
Customer Rating
2
Great when it works…
on March 22, 2023
Posted by: Rusty
Gender:Male
Length of ownership:1 month
As a life long Bose enthusiast, this is the first product that I have been disappointed in. There is an issue which requires constant resetting with no apparent rhyme or reason, which is completely annoying! I also have the sport buds and the NC 700HP headphones which do not have this issue. That said, when working properly, the “quiet” feature is outstanding for such a small device.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi there, I'm glad you're a fan of the noise-cancellation effectiveness! I'm sorry to hear you're needing to reset your product, but we reached out to you directly to provide assistance. Are you resetting due to Bluetooth issues? If so, we have troubleshooting steps to try at https://bose.life/3NAsSw8. What device are you usually using the headphones with, and have you ensured the heapdhones firmware if up-to-date at https://bose.life/3LTiG2W? Please try this, and reach back out to us or contact at https://bose.life/3LTiH70, so we can assist you further when needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable and quiet
on March 22, 2023
Posted by: seeking simply quiet
Gender:Female
Length of ownership:1 month
I bought these for airplane travel, and I am very happy with the noise cancelling. For me, they are more comfortable than the over-ear headphones, because the top band on headphones always weighs on me and keeps me from sleeping. I have not tried these yet on a red-eye flight--I am optimistic they will be better. For me, these have way more features than needed and the set-up was overly complicated (requiring App and Bluetooth to do anything), since I really only want "Quiet" and "Aware" modes.
Written by a customer while visiting bose.com
Customer Rating
3
I had to return the QCII, so I never used this
on March 22, 2023
Posted by: CMorgan
Gender:Female
Length of ownership:1 week
Unfortunately, Bose released a faulty product, poor, poor, and poor connectivity. I bought it day of release and it was returned a week later, the earbuds only connected half of the time.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi! I'm sorry to hear you feel this way after your purchase, and we reached out to you with a message to help. What device are you trying to connect your earbuds to, and were you able to try the troubleshooting to Bluetooth difficulties at https://bose.life/3NAsSw8? Please let us know if this helps, by reaching back out to us or contacting at https://bose.life/3nq7dxT, so we can assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome headphones
on March 21, 2023
Posted by: Mel
Gender:Female
Length of ownership:1 month
I brought this couple weeks ago for my birthday. They were very easy to pair to phone and ready to use. I did have to download update for them to work independently I have cleaning service so I like to wear only one except when vacuuming. I would highly recommend them. I have always had beats which I do like but I feel the sound is better with Bose. I had been waiting for the independent use to come to Bose and it did.
Written by a customer while visiting bose.com
Customer Rating
3
Bass Boosting is too strong
on March 21, 2023
Posted by: legojoe
Length of ownership:1 week
Maybe it’s just my ears being sensitive, I’ve already set the bass boosting and effects to the lowest possible and it is still disorientating. It feels alright and sound quality is good
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi! I'm glad you're enjoying the sound quality, but we reached out to you directly with a message to help with tone controls. To re-iterate, have you tried adjusting the EQ within the Bose Music app, or tried to adjust tones within the streaming app you're using? Please let us know if you notice any improvement, or if you continue to have difficulty, by reaching back out to our message or contacting at https://bose.life/3TOzQ3Q.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on March 21, 2023
Posted by: Kbalu
Gender:Female
Length of ownership:1 month
I bought these and love them. Secure in my ears, the sound is awesome! I have the Bose over ear and the in ear devices. Worth every penny!
Written by a customer while visiting bose.com
Customer Rating
4
Amazing, but…
on March 21, 2023
Posted by: DJ Adrenalin
Gender:Male
Length of ownership:1 month
They sound amazing and are quality built BUT, they aren’t the easiest to use. Learning the functions takes some time and practice, as well as getting the fit right, but it’s worth it because they sound AMAZING and they give you everything you need to get the prefect fit. You get what you pay for with ear buds, so you get the best with Bose.
Written by a customer while visiting bose.com