Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Great sound but…
on March 22, 2023
Posted by: Pegster
Gender:Female
Length of ownership:1 month
I was so excited when I got my Bose QuietComfort ear buds. I have other Bose products which is what led me to purchase these. They are very comfortable and do not cause ear pain like others. My only issue is I may be in the middle of a Zoom call and suddenly without warning,
I’m talking to myself, realizing the batteries were dead. I had only worn them for 3 hours that day and they were 100%. It has happened a couple of times. Otherwise they are fantastic. Fix the amount of hours they stay charged and perhaps have them give a warning sign or tone when the batteries are about to die, and I’ll change my stars to 5.
I’m talking to myself, realizing the batteries were dead. I had only worn them for 3 hours that day and they were 100%. It has happened a couple of times. Otherwise they are fantastic. Fix the amount of hours they stay charged and perhaps have them give a warning sign or tone when the batteries are about to die, and I’ll change my stars to 5.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hey there, I'm pleased to hear you're enjoying the comfort of your new QC Earbuds II! We reached out to you with a message to assist with your concerns. To re-iterate, one full charge will provide six hours of battery life, so please try the steps at https://bose.life/3ri89mw to see if this helps, if you’re only getting three. If you find the problem persists, and they are still dropping during calls, let us know by reaching back out, or contacting us at https://bose.life/40jO4MB, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound and Fit
on March 22, 2023
Posted by: Ladytracknmr
Gender:Female
Length of ownership:1 month
This Purchase is for use at the office to drown out everyone workin as well as to use while traveling or just waiting for the kids while in the car.
Initially setting the buds up to the Music app had to be repeated a couple of times. The buds still drop from the app occasionally. hopefully there will be a fix for this issue. My tablet and phone are current with software, so that is not the issue with my apple products.
The sound is almost a good as my Bose 700's. The triple Black color is really nice. I am plan with the noise cancellation, but sadden that the connectivity to the music app is having
hic ups. ?T
Initially setting the buds up to the Music app had to be repeated a couple of times. The buds still drop from the app occasionally. hopefully there will be a fix for this issue. My tablet and phone are current with software, so that is not the issue with my apple products.
The sound is almost a good as my Bose 700's. The triple Black color is really nice. I am plan with the noise cancellation, but sadden that the connectivity to the music app is having
hic ups. ?T
Written by a customer while visiting bose.com
Customer Rating
5
Good fit is a MUST!
on March 22, 2023
Posted by: speedbump52
Gender:Male
Length of ownership:3 months
For the first few weeks, I was kind of happy with the sound, but very disappointed with the noise cancellation. I started experimenting with different sized earpieces and outer shell strips. After a few attempts, I finally got the perfect fit and the sound and noise cancellation is unbelievable. I can easily tell if I am in quiet or aware mode simply by snapping my fingers, if I can hear the snap I know I’m in aware, if not, I’m in quiet mode. Great product.
Written by a customer while visiting bose.com
Customer Rating
5
AirPod Killer
on March 22, 2023
Posted by: docbones4
Gender:Male
Length of ownership:1 month
I have been using AirPods for years but I wanted noise cancellation that was a bit better. I am amazed by the fit and comfort of my Bose QuietComfort Earbuds, and the noise cancellation is extraordinary! I was pleasantly surprised by the excellent sound quality of my new Bose earbuds. I used them on a 9 hour flight to Hawaii, and they are now my earbuds of choice around the house and in my woodworking shop.
Written by a customer while visiting bose.com
Customer Rating
5
Bose is bst
on March 22, 2023
Posted by: Mike P
Gender:Male
Length of ownership:1 week
I love these new buds. Excellent sound and noise suppression.
Written by a customer while visiting bose.com
Customer Rating
5
Quality in everything Bose Does
on March 22, 2023
Posted by: Dkota
Length of ownership:1 month
I bought these to replace my first gen QuietComfort Earbids. You wouldn’t think a few grams would make such a difference in an already comfortable product ], but it does. They are so much more comfortable I forget I’m wearing them. I fell asleep with them in listening to my music. I was amazed, I loved my 1st gens and thought I might regret replacing them but I don’t! So ‘thank you! They are so much easier to use as well.
Written by a customer while visiting bose.com
Customer Rating
5
Love the Quiet and Aware Modes
on March 22, 2023
Posted by: mspain61
Gender:Male
Length of ownership:1 month
They fit great, sound great! Just used them for the first time on an airplane. The quiet mode shut out all noise. It was great.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible Fit
on March 22, 2023
Posted by: Scott
Gender:Male
Length of ownership:1 month
The Ear Buds popped in the ear, and the noise hurt the ear. The fit is awful. This was my 3rd generation of Earbuds, by far the worst fit.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi Scott, we're sorry to hear you're not finding the fit comfortable, but we reached out to you with a message to provide assistance. We were pleased to hear back to confirm you did try all included sizes of ear tips and stability bands. To re-iterate here, you can find fit guidance at https://bit.ly/3Zngu73. We look forward to hearing back from you to continue communicating to work towards a resolution.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com