Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Maybe I got a faulty pair...
on March 23, 2023
Posted by: BoseAndPhones
Length of ownership:1 month
I've had these headphones for about two weeks, and while the sound is genuine. There is constant connection issues with my Apple Watch and iPhone. With more than 75% battery, the headphones fail to connect thru the app, after I've restarted all devices I still have the problem, will look into returning.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi there - glad you're loving the sound of the QC Earbuds II! We reached out to you directly to help with your connection issues, as they're certainly not normal. I'm glad to have heard back from you, as we try the troubleshooting steps as shown at https://bose.life/3G6Os8Y, to narrow the issue down. You can also find help to perform a reset at https://bose.life/3nA9Rky, which is always worth trying. We shall continue to message you and work towards a resolution for your product, so you can experience these earbuds as intended. If you have any other queries or wish to contact us another way, please do so at https://bose.life/3zlmQsT.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Erratic charging
on March 23, 2023
Posted by: Freddy
Gender:Male
Length of ownership:1 month
Best sounding ear buds hands down.
I’ve owned the previous model but decided to upgrade.
Returned the first pair. Often one or both buds wouldn’t charge to 100%. I’m having the same issue with my new ones too.
I’ve owned the previous model but decided to upgrade.
Returned the first pair. Often one or both buds wouldn’t charge to 100%. I’m having the same issue with my new ones too.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi Freddy, It's awesome to hear you enjoy the QC Earbuds II! We reached out to you with a message to help with the battery issues you're experiencing. Included were the steps at https://bose.life/3TBn88y to help, so please try this and let us know how things go by reaching back out, or contacting us at https://bose.life/42K5Yth.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sound is as usual great
on March 23, 2023
Posted by: NA
Gender:Male
Length of ownership:1 month
I exchanged my Bose I for II’s and they are great!
Written by a customer while visiting bose.com
Customer Rating
3
Kind of disappointed
on March 23, 2023
Posted by: colmets12345
Gender:Male
Length of ownership:1 month
They have excellent sound but not stable. There are times one side of the headphones works and the other doesn’t. Also, I have the large attachment on the headphones, but there are times when you place them in the case, you need to press hard on the headphones so they are getting a charge of they remain on and lose battery.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey there, I'm glad that you're enjoying the sound of your QC Earbuds II! We reached out to you directly to help with the cutout and stability band concerns. To re-iterate, have you checked your band is correctly fitted, by following the steps at https://bose.life/3KnUsN9? Also, be sure to try the steps at to perform a reset at https://bose.life/42NHT4W to clear any underlying issues. Let us know if the issue persists by reaching back out to us, or contacting at https://bose.life/42UeDJX, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bose QuietComfort
on March 23, 2023
Posted by: S Ice
Gender:Female
Length of ownership:1 month
I like the BQC but I can't find the right ear fit. I also experienced the dropped connection and I wish the case had a battery level indicator on it as the bose sports. I like the fit of BCS better than the BQC.
Written by a customer while visiting bose.com
Customer Rating
4
Good... but not the Best
on March 23, 2023
Posted by: JK
Gender:Male
Length of ownership:1 month
I bought these hoping that they would prove to be the best wireless ear buds in 3 areas: 1) fit; 2) sound quality; 3) features.
1) Fit = 5/5 ~ Definitely the best fitting ear buds I've owned (compared to Apple AirPods, way better!)
2) Sound Quality = 5/5 ~ They are the best sounding wireless ear buds I've owned. The Bose app allows you to EQ your sound, which is superior to all competitors on the market.
3) Features = 3/5 ~ The noise cancelling/ "Quiet" mode is great... typical Bose quality. But the "Aware" mode isn't as good as Apple's AirPods. Also, the volume control is clunky... you need to slide your finger up or down, but the ear buds are small and often times, it will respond with stop and play, rather than adjusting your volume.
2) Sound Quality = 5/5 ~ They are the best sounding wireless ear buds I've owned. The Bose app allows you to EQ your sound, which is superior to all competitors on the market.
3) Features = 3/5 ~ The noise cancelling/ "Quiet" mode is great... typical Bose quality. But the "Aware" mode isn't as good as Apple's AirPods. Also, the volume control is clunky... you need to slide your finger up or down, but the ear buds are small and often times, it will respond with stop and play, rather than adjusting your volume.
Written by a customer while visiting bose.com
Customer Rating
4
BOSE Earbuds Review
on March 23, 2023
Posted by: BAY2626
Gender:Male
Length of ownership:3 months
I bought this several months ago and have been happy with them. Sometimes I have connectivity issues when start using the earbuds after the call has started. But it has been on rare occasions.
Written by a customer while visiting bose.com
Customer Rating
4
Good Sound and Easy to Enjoy
on March 23, 2023
Posted by: Florensius1682
Gender:Male
Length of ownership:1 week
I bought this 2 weeks ago, and become my daily tws. For music, gaming on my steam deck is like a dream come true. Bass and Sub Bass region is sometimes I don’t believe it. It rumbling like watching in theaters, very2 satisfying sensations, like it so much. Playing Kena the Bridge of Spirit and currently playing Octopath Traveller 1, very good sound. But for some music, sub bass region sometimes hit or miss, sometimes feel like to much bass. But overall, i love it. This sound signature is somehow very unique.
Written by a customer while visiting bose.com