Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Call Quality
on March 23, 2023
Posted by: KMTTBE
Gender:Male
Length of ownership:1 month
I purchased a couple of weeks ago and I am really disappointed with call quality. There is a constant scratching noise. Definitely a step back from my original Bose earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Great!
on March 23, 2023
Posted by: GaryS
Gender:Male
Length of ownership:1 month
They fit well and the sound is excellent! What more can I say?
Written by a customer while visiting bose.com
Customer Rating
4
After a weird first week they were pretty good
on March 23, 2023
Posted by: Asapnate83
Gender:Male
Length of ownership:1 month
I've had them a little over two weeks now and I like them. The first week though the left one wouldn't charge past 90% and wouldn't connect too often. I'm fairly certain the firmware update resolved the issue but I haven't fully tested it yet
Written by a customer while visiting bose.com
Customer Rating
1
the worst interface and too many bugs
on March 23, 2023
Posted by: black cat
Gender:Male
Length of ownership:1 week
you cant disable touch on ear bud so it always pause your music or end a call. you cannot customize and assign the touch . the bud does not allow ear bud swap during a call. you can hear the voice and the mic is not picking up your own sound. you cannot disable the bud sound or its notification .now it is not charging anymore
Written by a customer while visiting bose.com
Customer Rating
4
Amazing Sound, need bigger wings
on March 23, 2023
Posted by: StevenWCrain
Gender:Male
Length of ownership:1 month
Had these for a couple weeks and the sound and noise cancelling is phenomenal. All is well yet even after ordering the extra big buds and “wings” they still struggle to stay in. I wish I could get an even bigger XXL “wings” for stability. Expensive as is and then another $15 to get the bigger fit buds and wings. I am coming from Jaybird Vista 2 budd and they never slipped out due to a much better fit. 4 out of 5 due to that.
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful sound
on March 23, 2023
Posted by: SeanL80
Gender:Male
Length of ownership:1 month
Bought these to replace a pair of broken airpods, these Quietcomfort II’s are absolutely phenomenal! The noise cancellation, the sound are second to none!
Written by a customer while visiting bose.com
Customer Rating
1
Great sound but Bose always fall short.
on March 23, 2023
Posted by: Jahsen
Gender:Male
Length of ownership:1 month
Really the sound is great, but somehow it feels like a downgrade since this version Does NOT have wireless charging when the previous older model has wireless charging.
Response from bose.comBy Nelson Penney, Customer Care, March 31, 2023
Hi Jahsen.
Thank you for your post. The QC Earbuds II does not support wireless charging. However, it has a quick-charge time of 20 minutes for 2 hours. You can maintain energy all day and keep up with your music. If you have further questions, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Thank you for your post. The QC Earbuds II does not support wireless charging. However, it has a quick-charge time of 20 minutes for 2 hours. You can maintain energy all day and keep up with your music. If you have further questions, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Difficulties
on March 23, 2023
Posted by: Jaigler
Gender:Male
Length of ownership:1 month
Seems every time I go to use these I have dip with them. It began by getting a pair that were defective, I returned those and got a new pair. Now with the new pair every time I use them it seems I have to connect them again or sound only comes out of one ear Bud.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi there - sorry to hear you're experiencing connection difficulties with your QC Earbuds II, but we reached out to you with a message to provide assistance. It's great to have heard back, to ensure you've tried the troubleshooting at https://bit.ly/3lSikzh. Have you tried resetting your phone, and checking your phone firmware and earbuds firmware is up-to-date? Please reach back out to us through a message or at https://bose.life/40silJ4, and we'll assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com