Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Noise cancelation idms great
on March 26, 2023
Posted by: Manoj
Gender:Male
Length of ownership:1 month
The sound is good, but in android the bose music app is very bad. It is not connecting with my earbuds properly.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi, it is great to hear you enjoy the sound of your earbuds! I am surprised to hear that the app is connecting with your earbuds. It is important the bluetooth access is enabled in your phones settings as this is how the phone and earbuds communicate. We also have a great guide to help you make sure the app is working how it should: https://bose.life/3nCPIdP
Liam - Customer Support
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Hard to remove from case.
on March 26, 2023
Posted by: Maxsodak
Gender:Male
Length of ownership:1 month
Two complaints. They are hard to remove from their case. And I wish that the case had the ability to have wireless charging. Other than that, they are golden.
Written by a customer while visiting bose.com
Customer Rating
4
Quiet comfort earbuds II
on March 26, 2023
Posted by: Dale
Gender:Male
Length of ownership:1 month
I like the sound. They are a step above as far as clarity. The fit leaves something to be desired. They also sometimes have trouble staying paired to my iPhone.
Written by a customer while visiting bose.com
Customer Rating
5
Top Gun of earbuds
on March 25, 2023
Posted by: Michael D
Gender:Male
Length of ownership:1 month
I've been through alot of earbuds including the Sony WF-1000XM4's and neither pair comes to the Bose QC ll's. I'm totally amazed of the noise cancelation, it's like you turned the outside world off and the sound is phenomenal. From the deep bass of the guitar and drums, all the way through vocals to the instant the drum stick hits the cymbals, it's all there.
I'm very picky about the how i want my music to sound and with some fine tuning between two equalizers these Bose QC II's delivers hands down.
Also with the correct tips and and isolation rings they'll rest comfortably in your ears without having to worry about falling out or cramming them in to get a better sound.
They may be a little pricey but they are definitely worth the money.
I'm very picky about the how i want my music to sound and with some fine tuning between two equalizers these Bose QC II's delivers hands down.
Also with the correct tips and and isolation rings they'll rest comfortably in your ears without having to worry about falling out or cramming them in to get a better sound.
They may be a little pricey but they are definitely worth the money.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed with noise canceling
on March 24, 2023
Posted by: Matthew
Gender:Male
Length of ownership:1 month
I bought these three weeks ago, and while generally they’re alright, the noise canceling couldn’t keep up with the 3-4 clack per second noise of the folding machine I work at, and instead of quieting the noise it projected the clack of the machine in my ear. The first generation quiet comfort did a better job, and although bigger, they are the ones I use at work. Also I miss the multiple led on case taking off charge level. Also multiple times after charging, put in ear and buds were not at full power, but were almost dead. I also miss the double tap to pause and play.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Matthew,
I’m sorry to hear that your headphones may be underperforming in terms of noise cancellation and charging. We reached out to your directly to help with this concern. In case you haven't seen it, this is what we mentioned.
The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel that this is not the case, please check out the following article with our troubleshooting recommendations - https://bose.life/3zoZwKS.
To ensure you are familiar with the LED status, you can see what each combination means here - https://bose.life/3Mb7jDI.
You may be experiencing some difficulty with the charging if the stability bands are not correctly fitted. This can block the earbuds from making a solid connection with the charging pins in the case. You can see here how the bands should fit - https://bose.life/3zjP47A. You’ll also find some extra troubleshooting in case this does not resolve the issue.
If you require any further assistance, please respond to us directly so we can continue to help.
Thanks,
Charlotte - Customer Support
I’m sorry to hear that your headphones may be underperforming in terms of noise cancellation and charging. We reached out to your directly to help with this concern. In case you haven't seen it, this is what we mentioned.
The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel that this is not the case, please check out the following article with our troubleshooting recommendations - https://bose.life/3zoZwKS.
To ensure you are familiar with the LED status, you can see what each combination means here - https://bose.life/3Mb7jDI.
You may be experiencing some difficulty with the charging if the stability bands are not correctly fitted. This can block the earbuds from making a solid connection with the charging pins in the case. You can see here how the bands should fit - https://bose.life/3zjP47A. You’ll also find some extra troubleshooting in case this does not resolve the issue.
If you require any further assistance, please respond to us directly so we can continue to help.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
So annoying, won't stay connected
on March 24, 2023
Posted by: Michael
Gender:Male
Length of ownership:1 month
I keep having to reset these, only a month after purchase, they won't stay connected
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Michael,
I'm sorry to hear that you're facing a connection issue with your earbuds. We recently reached out to you directly with some advice to address this issue. In case you haven't seen it, we suggested that you follow the steps found here - https://bose.life/40P3jg9.
If you continue to face issues, please respond to our private message so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're facing a connection issue with your earbuds. We recently reached out to you directly with some advice to address this issue. In case you haven't seen it, we suggested that you follow the steps found here - https://bose.life/40P3jg9.
If you continue to face issues, please respond to our private message so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Crisp soun!
on March 24, 2023
Posted by: Magpie
Gender:Female
Length of ownership:1 month
Love my new Bose! They’re comfortable and really give excellent, crisp sound! Hands down, THE BEST!!!
Written by a customer while visiting bose.com
Customer Rating
5
Nice Purchase.
on March 23, 2023
Posted by: Carl
Gender:Male
Length of ownership:1 month
Excellent sound and very comfortable fit. Very easy to set up to your smart phone..
Written by a customer while visiting bose.com