Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
One of a kind sound.
on March 27, 2023
Posted by: T Ange
Gender:Female
Length of ownership:1 week
I just got mine. No need to review. I have all kind of earbuds, all make big name, the minute I put my Bose earbuds on I could hear the difference, “the BOSE difference. One thing the case should have a keychain.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound! Very comfortable
on March 27, 2023
Posted by: Jb_NY
Gender:Male
Length of ownership:1 month
Great sound and very comfortable. . . . . . . . . .
Written by a customer while visiting bose.com
Customer Rating
1
Unhappy!
on March 27, 2023
Posted by: Rajeswari Harinathan
Gender:Female
Length of ownership:1 month
I bought this product assuming it would support noise cancellations during phone calls, but really it is not. after that realised it is mostly used for listening to music. I am not a big-time user of listening to music with these earphones. Very disappointing.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Rajeswari,
We reached out to your directly to let you know that noise cancellation can be used during calls. To recap, When you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. Self Voice helps you hear yourself speak more naturally. To adjust the noise cancelling mode while on a call, touch and hold an earbud. (Please note that Auto Transparency is disabled while on a call) To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu.
If you have any questions about this, please feel free to respond to our private message.
Thanks,
Charlotte - Customer Support
We reached out to your directly to let you know that noise cancellation can be used during calls. To recap, When you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. Self Voice helps you hear yourself speak more naturally. To adjust the noise cancelling mode while on a call, touch and hold an earbud. (Please note that Auto Transparency is disabled while on a call) To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu.
If you have any questions about this, please feel free to respond to our private message.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bugged Fresh Out of the Box
on March 26, 2023
Posted by: Connor
Gender:Male
Length of ownership:1 week
I’d like to preface this review with the fact that I love Bose, and this is the first negative experience I’ve had with one of their products. That being said, I recently bought a pair of the new Bose QC Earbuds II, and they gave me trouble. Within the first hour of using them, the individual earbuds would be latent relative to each other and even at times completely loose audio. Not only that, but for some reason, the “active listening” feature or whatever it’s called was always on, and wouldn’t turn off even when I switched to a profile without the feature turned on. Upon discovering these problems, I returned the pair to the Target that I bought them from for a full refund, and bought a second pair from the same target. Unfortunately again, the second pair that I bought was giving me the same issues. I have since returned that pair as well, and I will be waiting some time before I purchase another pair as to rule out any chances of me purchasing a pair from a “bad shipment” or whatever the issue was with the pairs I bought.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi, I am sorry to hear you have experienced latency with your earbuds. If you have experienced this with multiple of the same earbuds, it is likely that this is due to interference. I would recommend making sure that your earbuds are at least 5ft away from any wireless devices. If you still have trouble, we have a great guide here to help you get the most out of your earbuds: https://bose.life/40OBtAT
Whilst you cannot turn noise cancellation all the way off, you can create a custom profile and turn noise cancellation down to the lowest setting: https://bose.life/3ZF0gXe
Liam - Customer Support
Whilst you cannot turn noise cancellation all the way off, you can create a custom profile and turn noise cancellation down to the lowest setting: https://bose.life/3ZF0gXe
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earpods are great
on March 26, 2023
Posted by: MikeT
Gender:Male
Length of ownership:1 month
Excellent noise cancelling and audio quality and comfort. I highly recommend these earpods.
Written by a customer while visiting bose.com
Customer Rating
5
Bose qe 11
on March 26, 2023
Posted by: Steve
Gender:Male
Length of ownership:3 months
They sound great although I have trouble with the fit on one ear all the functions worl flawlessly
Written by a customer while visiting bose.com
Customer Rating
4
Love the sound
on March 26, 2023
Posted by: Tan
Gender:Female
Length of ownership:1 month
The Sound is great, but the my fall out of my ears and I’ve tried all the ear sizes! Just can’t wear them long!
Written by a customer while visiting bose.com
Customer Rating
5
Brilliant!
on March 26, 2023
Posted by: ddfewfrewfrefwrew
Gender:Male
Length of ownership:1 week
Loved them! Exactly as advertised Good sound, good noise isolation, good connectivity!
The only thing which was rubbish was the "cover" I bought separately for the case. It doesnt quite fit, and because of this feels like a waste of money
Written by a customer while visiting bose.com