Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Outstanding Earbuds!
on March 27, 2023
Posted by: JohnM
Gender:Male
Length of ownership:1 month
FINALLY! I have a pair of earbuds that stay in my ears. I have purchased all of the major brands and have given them all away until now due to the fact that they all fall out of my ears even when sitting still. The sound is crystal clear, noise cancellation is excellent, and Bose quality is second to none. I highly recommend these earbuds.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound except
on March 27, 2023
Posted by: Quiet
Gender:Male
Length of ownership:1 month
Wish they had more volume! They seem to have less loudness than the first generation! The sound quality is excellent but not loud enough!
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey,
I'm glad to hear that you're enjoying the sound quality, but I'm sorry that the volume is not loud enough. We reach out to you directly with some advice. To recap, we suggested following the steps found at - https://bose.life/3KqILFK.
If this does not help, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad to hear that you're enjoying the sound quality, but I'm sorry that the volume is not loud enough. We reach out to you directly with some advice. To recap, we suggested following the steps found at - https://bose.life/3KqILFK.
If this does not help, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
These are the best headphone you can buy right now
on March 27, 2023
Posted by: Gabe
Gender:Male
Length of ownership:1 month
These are excellent. Noise canceling is best of the best, the app lets you modify how they sound, very comfortable fit and adjustable.
Written by a customer while visiting bose.com
Customer Rating
2
Poor Performance
on March 27, 2023
Posted by: Ariana
Gender:Female
Length of ownership:1 week
The noise cancellation is 10/10 for sure. But it keeps disconnecting all the time, sometimes shortly, sometimes you have to put it back in the case again to reconnect and work again. Very frustrating specially when you’re working out. I’m very disappointed
. Returning it.
. Returning it.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi Ariana,
We're really pleased to hear that you're impressed with the noise cancellation capabilities, but we're sorry that you're facing some connectivity issues with your earbuds. We reached out to your directly with some advice to address this. To recap, we recommended that you test your earbuds when connected to another device. Additionally, we suggested to reset your earbuds and ensure the firmware is up to date. Directions for those steps can be found here - https://bose.life/3G8SZIa.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
We're really pleased to hear that you're impressed with the noise cancellation capabilities, but we're sorry that you're facing some connectivity issues with your earbuds. We reached out to your directly with some advice to address this. To recap, we recommended that you test your earbuds when connected to another device. Additionally, we suggested to reset your earbuds and ensure the firmware is up to date. Directions for those steps can be found here - https://bose.life/3G8SZIa.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Very good sound
on March 27, 2023
Posted by: LaStrato
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago. Paired easily. plugged in case and left for. day or so. Took out to use a few days later and buds were at 10% charge. Still lasted a couple hrs. Placed back int case and they charged correctly. So far so good after one use.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent product
on March 27, 2023
Posted by: André
Gender:Male
Length of ownership:1 month
I've been using the QC-20 ever since they were launched and the QuiteComfort Earbuds II is the perfect evolution. The level of white noise when no audio input is present is remarkable better them the QC-20 and the touch functionally works amazingly well. The new fitment system, using the stability bands also works wonders when jogging - something that was impossible to do with the QC-20 - and the confortable fitment and light weight of the earbuds allows to keep them on the whole day. Battery life gives a good 6 hours plus of silence and recharging them is quick.
Written by a customer while visiting bose.com
Customer Rating
5
Great love then
on March 27, 2023
Posted by: Nan
Gender:Female
Length of ownership:1 week
I just got them they are awesome comfortable they fit just right
Written by a customer while visiting bose.com
Customer Rating
1
Would not charge beyond 50 percent
on March 27, 2023
Posted by: Chicago74
Gender:Male
Length of ownership:1 week
The sound and noise cancellation were great. Five days in, the earbuds would not full charge. I followed recommendations on the website and it was still a no go. I decided to return these when I realized I couldn’t read the microscopic serial number on the label required for tech-support. Nothing that cost this much should fail to function so quickly. Also, the design awkward. The way the earbuds go in at an angle. It’s very easy to drop one. This could’ve been resolved with a straight up and down, positioning points.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey,
I'm sorry to hear that you're facing an issue with your earbuds' battery life. We reached out to you directly to see if we could help with this. In case you missed it, we appreciate that you have already researched troubleshooting steps, but we wanted to know if you have completed all of the steps found at - https://bose.life/3nvwTsJ.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're facing an issue with your earbuds' battery life. We reached out to you directly to see if we could help with this. In case you missed it, we appreciate that you have already researched troubleshooting steps, but we wanted to know if you have completed all of the steps found at - https://bose.life/3nvwTsJ.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com