Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Nice buds
on March 29, 2023
Posted by: Jim
Gender:Male
Length of ownership:1 month
I bought as I always like Bose quality. Good quality and good sound, although have had some connectivity issues
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Product
on March 29, 2023
Posted by: sadi
Gender:Male
Length of ownership:1 year or longer
Best sound quality , best noise cancellation , best battery life ,i charge them once a week and i use them daily . this is my second pair after the quietcomfort I
Written by a customer while visiting bose.com
Customer Rating
2
Great sound
on March 28, 2023
Posted by: Vangie
Gender:Female
Length of ownership:1 month
The sound is great however, it keeps going off an sometimes when I get calls, they can't hear me. Earbuds keep falling out of my ear.
Response from bose.comBy Nelson Penney, Global Customer Service, April 3, 2023
Hi there, glad you're enjoying the sound of your QC Earbuds II! We reached out to you directly to help with your call issues - included were the steps at https://bose.life/3G81jYH to help with microphone performance. Also, to find the best fit, have you tried all included sizes of eartips and stability bands? Please let us know by reaching back out, or contacting us at https://bose.life/40U0WbX, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Disappointing purchase
on March 28, 2023
Posted by: davidallenjd
Gender:Male
Length of ownership:1 month
I am so disappointed with this purchase that I have already returned it for a full refund. When it arrived, the charging case slipped from my hand and broke. There were no instructions on how to use. When I figured that out, one of the earbuds simply stopped charging.
Response from bose.comBy Nelson Penney, Customer Support, April 3, 2023
Hello,
I'm sorry to hear your charging case stopped working with your earbuds. This certainly isn't normal behavior and in instances like this we recommend contacting our support team to seek service. https://bose.life/3ET4mCs.
All instructions for our products can be found on the Bose Support page and the corresponding product page. In this case: https://bose.life/3zt5NW4. We do not issue paperback instructions anymore as 1. It's more environmentally friendly, and 2. We occasionally introduce new features to the product. This results in an outdated paper manual with irrelevant/incomplete instructions.
Jeff - Customer Support
I'm sorry to hear your charging case stopped working with your earbuds. This certainly isn't normal behavior and in instances like this we recommend contacting our support team to seek service. https://bose.life/3ET4mCs.
All instructions for our products can be found on the Bose Support page and the corresponding product page. In this case: https://bose.life/3zt5NW4. We do not issue paperback instructions anymore as 1. It's more environmentally friendly, and 2. We occasionally introduce new features to the product. This results in an outdated paper manual with irrelevant/incomplete instructions.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding
on March 28, 2023
Posted by: Barron
Gender:Male
Length of ownership:1 month
After a little fiddling with the earpieces I. got a fit that feels like a dream. The sound is unequalled. Highly recommended
Written by a customer while visiting bose.com
Customer Rating
4
Sound good
on March 28, 2023
Posted by: mint2be
Gender:Male
Length of ownership:1 month
It does things I don't know it does, like disconnect from bluetooth by itself.
Written by a customer while visiting bose.com
Customer Rating
3
Expected better
on March 27, 2023
Posted by: Boat99
Gender:Female
Length of ownership:1 month
I bought this a month ago and expected to be happy but still not happy. I was using Samsung earbuds which was a disappointment and I decided to try Bose since almost everyone says its good. Unless there is something am not doing right, it doesn't quiet the noise while in use. and the smallest ear cover is still not working for my ears, not sure why.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi, I am surprised you did not enjoy the noise canceling of your earbuds. If the ear tips and band are not the correct fit for your ears, this can cause noise leakage which will lead to the noise canceling being ineffective.
We have a great guide that will show you how to check the fit of your ear tips and fun the eartip fit test in the bose music app: https://bose.life/40xOpev
also, we do have alternative ear tip sizes that will provide a better fit.
If you reach out to our customer support team, they would be happy to assist you with this.
Liam - Customer Support
We have a great guide that will show you how to check the fit of your ear tips and fun the eartip fit test in the bose music app: https://bose.life/40xOpev
also, we do have alternative ear tip sizes that will provide a better fit.
If you reach out to our customer support team, they would be happy to assist you with this.
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on March 27, 2023
Posted by: Jm9
Gender:Male
Length of ownership:1 year or longer
Happy with this earbuds the best. Great sound and quality
Written by a customer while visiting bose.com