Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best as usual
on March 29, 2023
Posted by: Joe
Gender:Male
Length of ownership:1 month
I’m very impressed with the excellence, they are even better than I expected.
Written by a customer while visiting bose.com
Customer Rating
5
Love’em
on March 29, 2023
Posted by: Timk77
Gender:Male
Length of ownership:3 months
Comfortable to wear for hours. Lock in place, don’t back out of my ear. Sound is great Bose sound. ANC is top notch and lots of features. If you consider this a con, which I don’t, but no wireless charging.
Written by a customer while visiting bose.com
Customer Rating
2
I expected better quality…
on March 29, 2023
Posted by: ACruz
Gender:Female
Length of ownership:1 month
I previously purchased the Bose Quiet Comfort earbuds and absolutely loved them. I prefer a smaller earbud. So when the QC II earbuds came out, I bought them. I continue to hear static intermittently. It’s gotten very irritating. I never had these problems with the first series of QC earbuds. I’ve tried to disconnect and reset the QC II earbuds but it doesn’t help.
Response from bose.comBy Nelson Penney, Global Customer Service, April 3, 2023
Hi there, glad to hear you enjoyed your previous set of QC Earbuds, but also are a fan of the new design QC Earbuds II! We reached out to you directly to help with the static audio issues, and we're glad to have heard back from you to hear what you've tried. To re-iterate here, you can find steps at https://bit.ly/3U4o9Ge, for help with audio quality issues. Have you tried using an alternative device? We look forward to hearing back from you to continue assistance to resolve the issue.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Product
on March 29, 2023
Posted by: Luis
Gender:Male
Length of ownership:1 month
I got this product a month and the sound of this product it’s awesome.
Written by a customer while visiting bose.com
Customer Rating
5
The Best just got better!
on March 29, 2023
Posted by: Mike
Gender:Male
Length of ownership:1 month
I have a pair of the original QC buds and am very satisfied with them. Then came the QC2 and I couldn't understand how the QC quality could get any better. But they are better. First they are smaller and more balanced. The system securing the buds to our ears are more comfortable and less noticeable and much easier to set in your ear correctly. The sound quality is clearly better than the original QC buds. The sound stage is more defined, and the overall sound is less bassy. The QC2 seems to handle ATMOS music better than he QC1 as well. To tell you the truth I prefer the QC 1 case better because of the secure latching. There is no latch on the QC 2 case. So if you are thinking about upgrading to the QC- 2 do it and enjoy!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product!
on March 29, 2023
Posted by: Osc26
Gender:Male
Length of ownership:1 month
Nothing more to add, only excellent sounds and amazing product
Written by a customer while visiting bose.com
Customer Rating
3
Fit just ok sound good
on March 29, 2023
Posted by: Phil18
Gender:Male
Length of ownership:1 month
The sound and noice cancelling is really good. The fit is not that great even after trying multiple combinations is the ear inserts.
Response from bose.comBy Nelson Penney, Global Customer Service, April 3, 2023
Hey Phil, glad to hear you're enjoying the sound and noise-cancelling capabilities of the earbuds! We reached out to you directly with some help regarding the fit. We appreciate you trying all included sizes of eartips and stability bands - did you need a larger/smaller size than available? Be sure to reach back out to us or contact at https://bose.life/431RPYB, so we can look into the alternative sized eartips to find a perfect fit for you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound Blocking
on March 29, 2023
Posted by: Rich66
Gender:Male
Length of ownership:1 month
I live in a noisy apartment, and when I use the Bose Earbuds, it's almost as if I am transported to a silent environment. I had a pair of noise-cancelling earbuds made by another company, and they didn't work nearly as well. The sound quality is very good, although a little boomy in the middle frequencies.
Written by a customer while visiting bose.com