Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Not great as they say
on April 8, 2023
Posted by: Seanb13
Gender:Male
Length of ownership:1 month
Received the air buds about three weeks ago. Noise cancellation was good for about a week and a half. There is crackling noises at times coming from both earbuds. And every once in a while, a swishing sound comes while you are listening to a station.
Response from bose.comBy Nelson Penney, Customer Support, April 14, 2023
Hey Sean,
I'm glad that you were enjoying the noise cancellation, but I'm sorry that you faced an issue with crackling and swishing. We recently contacted you directly with some advice to address this. We recommended that you follow the troubleshooting steps found at https://bose.life/3L2L41G.
If this problem persists, please do reach back so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad that you were enjoying the noise cancellation, but I'm sorry that you faced an issue with crackling and swishing. We recently contacted you directly with some advice to address this. We recommended that you follow the troubleshooting steps found at https://bose.life/3L2L41G.
If this problem persists, please do reach back so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good noise cancellation . Clunky operation
on April 7, 2023
Posted by: Jyoung
Gender:Male
Length of ownership:1 week
I purchased these a couple of weeks ago based on previous Bose products I’ve used and own. I have an iPhone 14 Pro Max and really struggled with the operation. The earbuds felt great in my ears but I had to reconnect to the app or phone after each time I removed them from my case. I was used to the flawless operation and connection with my AirPods. I really wanted to like these but I feel they fall short when paired with iPhones.
Response from bose.comBy Nelson Penney, Global Customer Service, April 14, 2023
Hi there, we're glad to hear you're enjoying the noise-cancellation the QC Earbuds II offers, as well as the comfortable fit! We reached out to you with a message directly to assist with your Bluetooth issues, and it's great to have heard back, so we could work towards a solution. To re-iterate, you can find steps at https://bose.life/40bCG4z to help with connectivity difficulties. Also, be sure to check your earbuds firmware and iPhone or other device's firmware is updated to support full connectivity. We look forward to hearing back from you, but feel free to reach out at https://bose.life/3ofTUjV if you require further help.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME Sound...as Always!
on April 7, 2023
Posted by: Pea
Gender:Male
Length of ownership:3 months
I upgraded from my QC earbuds to the QC2 earbuds and I must say it was the BEST decision ever. AWESOME sound and size...just all around great buy!
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound!
on April 7, 2023
Posted by: CyclonerNKC
Gender:Male
Length of ownership:1 month
I upgraded from the Bose Sport to these. The nose canceling works amazing and the sound is superb. Perfect amount of bass and well balanced highs and lows. If you are debating on buying or upgrading you will see why Bose is regarded as the leader in premium headphones!
Written by a customer while visiting bose.com
Customer Rating
5
Quiet, comfort, earbuds two
on April 7, 2023
Posted by: Billy63
Gender:Male
Length of ownership:1 month
The sound is so marvelous you forget you you have them on and it is easy to get used to put them in your ears
Written by a customer while visiting bose.com
Customer Rating
2
Annoying
on April 7, 2023
Posted by: Guy
Length of ownership:1 month
I’m on pair 4 of Bose headphones. I opted for the quiet comfort 2 because, ‘ooh fancy’ and I hate them. My second pair of soundsport just wore out and wouldn’t hold a charge after years and I lost my closest thing to soundsport just recently. If you have your headphones in but not active for long periods the sound is reluctant to come back, requiring disconnects from Bluetooth, forgetting your device, and restarting. Today at the gym I had to go back to my case which I keep in the car, to get them to work. I liked the three tap pause better because it was more deliberate than the one for adjusting. I hate the volume slider, full stop. One finger running parallel to the shape of your ear after a double tap, guys. This accidentally Turing down the volume than stopping the song stuff is so frustrating. They also retain sweat up against your ear, but idk how you’d practically fix that and it isn’t bad, just not ideal. Sound quality, good. Charge capacity fine. Absolutely no clip for your belt. The product is fine, but the practical application of is a nightmare for me, and if I didn’t have multiple good experiences to round it out I would go elsewhere with my headphone dollar.
Response from bose.comBy Nelson Penney, Customer Support, April 7, 2023
Hey,
It's great that you're enjoying the sound quality. I'm sorry that you're facing some audio issues and touch controls. We recently reached out to you directly. To recap, we suggested the following troubleshooting:
If you haven't already, please complete the following steps - https://bose.life/3Mp6lUq.
We'd like to know if your earbuds running the latest firmware available. To check this, please visit https://bose.life/3UiBRp6.
We also wanted to know what device you primarily use the earbuds with, and are you able to test them with another device to see if you experience connection issues?
Please respond to us directly so that we can continue to address these issues.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound quality. I'm sorry that you're facing some audio issues and touch controls. We recently reached out to you directly. To recap, we suggested the following troubleshooting:
If you haven't already, please complete the following steps - https://bose.life/3Mp6lUq.
We'd like to know if your earbuds running the latest firmware available. To check this, please visit https://bose.life/3UiBRp6.
We also wanted to know what device you primarily use the earbuds with, and are you able to test them with another device to see if you experience connection issues?
Please respond to us directly so that we can continue to address these issues.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
ANC & da Bass
on April 6, 2023
Posted by: Toby
Gender:Male
Length of ownership:1 month
The ability to toggle between the Aware and Quiet mode (which is surprisingly efficient at noise cancelling) convinced me that I had made a wise purchase. Being both an audiophile and bass lover, the equalizer control is perfect for setting a general tone levels, yet easily changed on-the-fly to accommodate music sources of different quality & genres.
Written by a customer while visiting bose.com
Customer Rating
5
GREAT Right out of the box!
on April 6, 2023
Posted by: Calehu
Gender:Female
Length of ownership:1 month
Easy to set up. No connectivity issues. The charging case lasts a ridiculous amount of time between charges. The sound is INCREDIBLE. LOVE my Bose.
Written by a customer while visiting bose.com