Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Good product, bad connection
on April 9, 2023
Posted by: mdem9128
Gender:Male
Length of ownership:3 months
Horrific connection with app to do the setup of the in ears. Delete the app and now I cannot connect...
Response from bose.comBy Nelson Penney, Global Customer Service, April 15, 2023
Hi there, I'm sorry to hear you've had some difficulty setting up your earbuds, but we've reached out with a message directly to help you with this. Included were the steps at https://bose.life/43tOX7j to help with the connectivity to your device. Also, to clarify, you can still connect to the earbuds without the app, simply through your device's Bluetooth settings - are you unable to see the earbuds? Please try the steps linked, and reach back out to us or contact at for further assistance with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic earbuds
on April 9, 2023
Posted by: AValencia
Gender:Male
Length of ownership:1 month
Great noise canceling, fit perfect and don’t fall off the ears. Music is crisp and bass/treble range is very good. The design is great, better than the two previous generations.
Written by a customer while visiting bose.com
Customer Rating
5
The Best
on April 9, 2023
Posted by: Emo
Gender:Male
Length of ownership:1 month
Ear buds are small and fit secure in my ear. They're not big and clunky. The sound quality is AWESOME
Written by a customer while visiting bose.com
Customer Rating
1
They sound great but, keep falling out of my ears!
on April 9, 2023
Posted by: Joshua
Gender:Male
Length of ownership:1 week
I want to return them. I can't move around without them constantly falling out of my ears. And I even tried all 3 ear sizes.
Response from bose.comBy Nelson Penney, Customer Support, April 14, 2023
Hi Joshua,
I'm glad to hear that you enjoyed the sound, but I'm sorry that you faced an issue with the fit. We recently contacted you directly to see how we could help. We mentioned checking that the tips and stability bands were fitted correctly by checking the guidance we have here - https://bose.life/40f2JYu.
If the tips and bands are fitted correctly, we do have some additional sizes that we hope will benefit you and are excited for you to test.
Thanks,
Charlotte - Customer Support
I'm glad to hear that you enjoyed the sound, but I'm sorry that you faced an issue with the fit. We recently contacted you directly to see how we could help. We mentioned checking that the tips and stability bands were fitted correctly by checking the guidance we have here - https://bose.life/40f2JYu.
If the tips and bands are fitted correctly, we do have some additional sizes that we hope will benefit you and are excited for you to test.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent noise reduction
on April 9, 2023
Posted by: ChareP
Gender:Female
Length of ownership:1 month
I bought these about a month ago after owning the QC 1st gen for a year or more. I love that I can use each ear bud alone instead of only the right one with the old ones. Noise reduction is amazing and I love being able to customize the level of reduction
Written by a customer while visiting bose.com
Customer Rating
5
They are quite Amazing
on April 9, 2023
Posted by: bluikart
Gender:Male
Length of ownership:1 month
The earbuds fit me perfectly right out of the box, and with the included set of different sized pieces I imagine that anyone would be able to get a great fit. The sound is incredible. I have never heard such rich range and deep bass out of an earbud. The noise cancelling is also great. The one thing I have noticed is if some outside noise is turned on it takes a second or two for it to be cancelled. So, I would not use these for ear protection for shooting or loud machinery that is turning on and off .
Written by a customer while visiting bose.com
Customer Rating
4
Well Worth the Money
on April 8, 2023
Posted by: 4Bose
Length of ownership:1 month
A great product with superior sound quality, nice features, and easy control.
One missing star is for the experience with Bose app. The ios app works seamlessly with this product, but the Android app occasionally fails to detect the product.
One missing star is for the experience with Bose app. The ios app works seamlessly with this product, but the Android app occasionally fails to detect the product.
Written by a customer while visiting bose.com
Customer Rating
4
Great but not perfect
on April 8, 2023
Posted by: Ex2
Gender:Male
Length of ownership:1 month
The sound is great, the noise canceling is amazing, but they often lose Bluetooth connection and have to be paired again. Sometimes when connection is lost I will get error messages for several minutes while trying to pair. This is very frustrating given the $300 price tag. If this can be fixed they would be perfect.
Written by a customer while visiting bose.com