Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great earpiece, not so great battery case
on April 13, 2023
Posted by: Biofred
Gender:Male
Length of ownership:3 months
I bought these night 3months ago. They are definitely an improvement in quality over their predecessors. That is just the earpiece though. The case for the new model of earpiece is a step back from the case of the older earpiece. The new battery cases storage capacity is significantly lower then the older model and it also seems more flemzy and of less quality then I would expect from Bose (also considering the price). So in short, the new earpiece is definitely an upgrade, but the new battery case is a step backwards
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi! I'm glad you're enjoying the QC Earbuds II for the sound and noise-cancellation ability. We reached out to you directly with a message to help with your charging case concerns. To clarify, the QC Earbuds II charging case will provide an extra 18 hours of battery life, as compared to the 12 hours from the previous version. If you feel as if you're not getting this amount of battery life please try the steps at https://bose.life/43wddpc, and reach back out to our message to let us know how things go. Alternatively, contact us at https://bose.life/41CgUYT, and we'll continue to assist.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Battery not good
on April 13, 2023
Posted by: Paul
Gender:Male
Length of ownership:1 week
The battery of my new QuietComfort Earbuds II does not old the charge. Actually it was not charged properly after 4 days in that case in the case connected to a power source. Very disappointed.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi Paul, one full charge of the QC Earbuds II will provide 6 hours of streaming, with the charging case providing an extra 18 hours of battery life. I'm sorry to hear if you've not been experiencing this, but we reached out to you with a message to help you with this - it's great to have heard back. To re-iterate here, the steps at https://bose.life/41DzW13 will help with battery life concerns. We will continue to troubleshoot with you through message, to work towards a resolution. However, feel free to reach out at https://bose.life/3A4Cnhb if you require any other assistance.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
I’ll stick with my AirPods
on April 13, 2023
Posted by: Kween
Gender:Female
Length of ownership:1 week
Won’t stay connected. Even the phone is right in your hand. You have to connect some app AND the Bluetooth on your phone or it will not work long enough to even use.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there, sorry to hear you've had some difficulty using your QC Earbuds II! We reached out to you with a direct message to help with this. Included were the steps at https://bose.life/3MPh76F to help with Bluetooth disconnections. To clarify, you do not need to solely connect through the Bose Music app, as the earbuds will be available to pair with through your device's Bluetooth settings menu. Have you been able to do this? Please reach back out to our message or contact us at https://bose.life/3A4Cnhb, so we can continue to assist you with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very Happy
on April 12, 2023
Posted by: Kiki
Gender:Female
Length of ownership:1 month
A coworker suggested I upgrade from my first generation Bose earbuds, and I'm so glad I did! These are comfortable, lightweight, and stay in my ears really well. It was easy to set up, and I've had zero problems. No complaints at all, I love these!!
Written by a customer while visiting bose.com
Customer Rating
3
Arrived faulty
on April 12, 2023
Posted by: BoseReviewer
Gender:Female
Length of ownership:1 month
It’s been less than a month and they already messed up. Music sometimes skips like you had a CD player on you and the audio glitches as well. It’s weird. I also don’t like that the audio automatically plays when you put the headphones on. Anyway, disappointed with the audio issue. Same thing happened to a family member. Hopefully the ones that are being sent out don’t have the same issue.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there, I'm sorry to hear you experienced an issue with audio cutouts, but we reached out with a message directly to help you with this. Included were the steps at https://bose.life/41tthGk to help with audio quality issues. Also, the in-ear detection features can be adjusted to your preference, as shown at https://bose.life/43POxZ8. I'm pleased to hear you're awaiting a replacement to resolve this issue, but please continue to respond to our messages, so we can assist you with any other questions or queries to help you get the most from your QC Earbuds II.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best noise canceling headphones I've ever owned.
on April 12, 2023
Posted by: Mzink132000
Gender:Male
Length of ownership:1 month
Great fitting head phones. Great sound. And the comfort is astounding!!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing New Design and Sound!
on April 12, 2023
Posted by: EddieG
Gender:Male
Length of ownership:1 month
I bought my Quiet Comfort 2 a month ago & I absolutely love them! I really like the new sleek look & design, plus they fit much nicer in my ear. The sound quality is of course Amazing! I strongly recommend this product.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed
on April 12, 2023
Posted by: Card
Gender:Male
Length of ownership:1 month
I have Apple AirPods Pro and had hoped, based on your advertising, that that the Bose noise reduction would be better.
The Boise noise reduction was not as good as the Apple pros!
And, the Apples are much more comfortable in the ear.
I returned the Bose earbuds for a refund.
The Boise noise reduction was not as good as the Apple pros!
And, the Apples are much more comfortable in the ear.
I returned the Bose earbuds for a refund.
Response from bose.comBy Nelson Penney, Customer Care, April 17, 2023
Hi.
Thank you for posting. Sorry to hear that you have to return the earbuds. Proper fit and adjustment help with the great improvement of noise cancellation. Simple steps can be found here. https://bose.life/3ol7fHN. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you have to return the earbuds. Proper fit and adjustment help with the great improvement of noise cancellation. Simple steps can be found here. https://bose.life/3ol7fHN. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com