Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Good Product but received a lemon
on April 14, 2023
Posted by: Clark5883
Gender:Male
Length of ownership:1 week
I purchased these headphones and really enjoyed them. A few days after I purchased I started noticing a crackling in my left ear bud. I did some research online and came to the conclusion that this was something that would not go away and needed to return to bose. I believe I purchased a lemon pair but, have not received my new headphones from Bose yet to determine if these end up having the same issue or not.
Response from bose.comBy Nelson Penney, Customer Care, April 19, 2023
Hi Clark.
Thank you for posting. Sorry to hear that you are hearing a crackling sound in your earbuds. It is normal to have some crackling in noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Please be aware, this can also happen in Quiet and Aware modes. If you require further assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are hearing a crackling sound in your earbuds. It is normal to have some crackling in noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Please be aware, this can also happen in Quiet and Aware modes. If you require further assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Will not stay connected
on April 14, 2023
Posted by: Nothappy1
Gender:Male
Length of ownership:1 week
Will not stay connected, poor battery life........
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there - we're sorry to hear you've had trouble with the connection of your QC Earbuds II. We reached out to you with a message directly to help with this, with the steps at https://bose.life/3L3MERa for Bluetooth issues, and at https://bose.life/41ghsDZ for battery life concerns. Please try these and reach back out to us to let us know how things go, or reach out at https://bose.life/41CgUYT if preferred.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Best noise cancellation
on April 14, 2023
Posted by: RickC
Gender:Male
Length of ownership:1 month
Great product for those that work in noisy offices
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds and even better customer support
on April 14, 2023
Posted by: Sonny
Gender:Male
Length of ownership:6 months
These earbuds are wonderful, the noise quieting feature work great. I have the original QC earbuds and love them, these are even better. Smaller, and better noise cancellation. They don’t get as loud as the original but they are more than enough to damage your hearing if done for extended periods. Original pair I had developed a problem after a few months and they quickly fixed it by sending me a new pair. With another year warranty.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit. Amazing sound quality.
on April 13, 2023
Posted by: Corky
Gender:Male
Length of ownership:1 month
Very good Bluetooth connectivity. In my opinion, they could be louder though.
Written by a customer while visiting bose.com
Customer Rating
3
I wish I had my previous QuietComfort Earbuds
on April 13, 2023
Posted by: Michael
Gender:Male
Length of ownership:1 month
I left my QuietComfort Earbuds in a rental car recently...my bad. I wish I could get them back. About a month later, I purchased the QuietComfort Earbuds II. What I preferred with the previous Earbuds:
-charging case, more solid, more easy to handle, like the charging lights on the front, liked the button latch
-earbuds were easy to pick up out of the case and easier to handle, with the new ear buds they are difficult to grasp and I am dropping them as I withdraw from the charging unit, I am not sure how best to grip or hold them, they feel awkward
-charging case, more solid, more easy to handle, like the charging lights on the front, liked the button latch
-earbuds were easy to pick up out of the case and easier to handle, with the new ear buds they are difficult to grasp and I am dropping them as I withdraw from the charging unit, I am not sure how best to grip or hold them, they feel awkward
New Earbuds do fit well and have spectacular sound quality...just wish I had my old set.
Written by a customer while visiting bose.com
Customer Rating
5
A+ Sound Quality Stability Bands Are Ok,
on April 13, 2023
Posted by: ATLS QC IIs
Gender:Male
Length of ownership:1 month
Midnight Blue Premium Sound 💙...Only Had A Good Month And Half. All Systems Good. Even Though The Connectivity Issues May Crop Up, They're Easily Resolved...Thanks Bose...I'm Finally Home 🏡...Liberty Pro 3s Can Rest...These Are All U Need...☝🏾💯💓✨️💙✔️
Written by a customer while visiting bose.com
Customer Rating
5
Unbelievable.
on April 13, 2023
Posted by: World traveler
Gender:Male
Length of ownership:1 month
These are far better than I had hoped. The noise cancellation is excellent and the quality of sound / music is incredible.
Written by a customer while visiting bose.com