Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
My Bose
on April 17, 2023
Posted by: Mike
Gender:Male
Length of ownership:6 months
The only thing need to get better is the mic they hear all the background noise while driving all just walking the noise canceling is excellent and the app makes easy to adjust as need it
Written by a customer while visiting bose.com
Customer Rating
5
Exactly what I expected from BOSE
on April 17, 2023
Posted by: beargolfer
Gender:Male
Length of ownership:1 month
These earbuds are worth every penny! IMO, BOSE hits it out of the park every time! These earbuds are comfortable to wear for long periods of time, and the app works well for connecting and changing settings. I like how I can change and create different modes; the noise canceling is scalable, so you can change and/or create your own settings for the function. About half the time I’m using the noise canceling without playing music. It’s so nice to be able to tune people out and focus on what you gotta do. The sound quality is crisp, monstrous and effortless, just like we expect from the brand. I love them! I do hope they include wireless charging in future designs. The battery life for both the earbuds and case is very long. You’ll be fine wearing them all day .
Written by a customer while visiting bose.com
Customer Rating
3
Sound is amazing, but the connectivity is not
on April 16, 2023
Posted by: Jim
Length of ownership:1 month
All the youtube reviews will tell you that the sound is much better than the Airpods Pro but when it comes to the connectivity, jeez it's bad. When I first opened the first, it wouldn't recognize the earbuds, I had to uninstall/install the app twice. Then switching between devices is basically hit or miss, you never know if it'll work or not.
If you ask me now, I think I would have gone with the airpods pro 2 instead. Bose really need to work on their app and connectivity.
If you ask me now, I think I would have gone with the airpods pro 2 instead. Bose really need to work on their app and connectivity.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hey Jim,
I'm sorry to learn that you're less impressed with the sound quality and that you've faced some connectivity issues. We recently contacted you directly to determine what particular dissatisfaction you have with the audio quality. We also wanted to know if you face any issues with the connection when you go through the native Bluetooth settings rather than the Bose Music app.
We'd love to hear back from you so that we can work through these issues and better your experience.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that you're less impressed with the sound quality and that you've faced some connectivity issues. We recently contacted you directly to determine what particular dissatisfaction you have with the audio quality. We also wanted to know if you face any issues with the connection when you go through the native Bluetooth settings rather than the Bose Music app.
We'd love to hear back from you so that we can work through these issues and better your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Operation and Use
on April 16, 2023
Posted by: Glenn
Gender:Male
Length of ownership:1 month
Purchased a few weeks ago and travelled with them this last week. Real disappointed. Far preferred my old set with plug in cord due to easy of use.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Glenn,
I'm sorry to hear that you're disappointed. We recently contacted you directly to understand what difficulty you are facing. We'd love to hear back from you so that we can assist you further and better your experience.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're disappointed. We recently contacted you directly to understand what difficulty you are facing. We'd love to hear back from you so that we can assist you further and better your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on April 16, 2023
Posted by: Big Kahuna
Gender:Male
Length of ownership:1 month
This is my second attempt to use earbuds. I purchased Bose because I have regular Bose ear phones that are great. Only problem I have is that I cannot find the right fit for one ear and the bud keeps falling out. So, I cannot use them while walking. Other than that, they sound great. Now, if you can come up with a app that works you'll have better product.
Written by a customer while visiting bose.com
Customer Rating
5
Tiny and mighty
on April 16, 2023
Posted by: Glenn
Gender:Male
Length of ownership:1 month
This version of these earbuds are nice and tiny and still pack all of the sound and noise- canceling qualities that we expect from Bose. I purchased a tiny Bluetooth transmitter that I can use on airplanes so I can use my earbuds for inflight movies and music. The multiple silicone earpieces allowed me to get the best fit so that my earbuds stay in no matter what I am doing. I would buy these again. A great value for the money!
Written by a customer while visiting bose.com
Customer Rating
4
Good features but need more
on April 15, 2023
Posted by: KushMintz
Gender:Male
Length of ownership:1 month
I bough special edition Bose quite comfort 2 the last month and they are amazing . I only have a few things I would have liked it to be able to do though.
Written by a customer while visiting bose.com
Customer Rating
5
Great ability to adjust for sound
on April 15, 2023
Posted by: Chrisp
Gender:Male
Length of ownership:1 month
Very happy with this product and all its features.
Written by a customer while visiting bose.com