Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Exactly what you would expect from Bose.
on April 17, 2023
Posted by: David
Gender:Male
Length of ownership:1 month
After years of trying different brands and qualities, I've finally accepted the fate and paid the price of Bose. This is in fact one of those cases where you get what you pay for. you will not be disappointed. the sound quality is as amazing as you would imagine. The noise cancelling it truly impressive. Then you get to the bass and treble balancing and that creates the moment when you understand why Bose is the best.
Treat yourself, it's worth it.
Treat yourself, it's worth it.
Written by a customer while visiting bose.com
Customer Rating
2
Okay
on April 17, 2023
Posted by: Rico
Gender:Male
Length of ownership:1 month
Noise cancelling is top notch but Bluetooth disconnects constantly and phone call quality is really bad
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Rico,
I'm pleased to hear that you're impressed with the noise cancellation. I'm sorry that you're facing issues with connectivity and calls. We recently contacted you privately to help with these concerns. In case you missed it, here's what we recommend:
If you haven't already, please check out our troubleshooting for connectivity issues - https://bose.life/3mXWM4H.
With the call quality, we have some troubleshooting for poor microphone pickup here - https://bose.life/3KQe1Ne.
Should these not result in a resolution, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're impressed with the noise cancellation. I'm sorry that you're facing issues with connectivity and calls. We recently contacted you privately to help with these concerns. In case you missed it, here's what we recommend:
If you haven't already, please check out our troubleshooting for connectivity issues - https://bose.life/3mXWM4H.
With the call quality, we have some troubleshooting for poor microphone pickup here - https://bose.life/3KQe1Ne.
Should these not result in a resolution, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
The answerer on the mobile phone hears a very loud
on April 17, 2023
Posted by: Tony
Gender:Male
Length of ownership:3 months
The answerer on the mobile phone hears a very loud sound around me and I can not set up on Bose app
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Tony,
I'm sorry that you're experiencing issues with calls and using the Bose app. We recently contacted you directly to help with these concerns. In case you missed it, we recommend following the steps here to help with call issues - https://bose.life/3UZ368C.
Additionally, we want to check that you're using the correct app. This should be the Bose Music app. If it's the correct app, then we have some great tips here - https://bose.life/3MZLw2l.
Should these issues persist, please contact us back so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing issues with calls and using the Bose app. We recently contacted you directly to help with these concerns. In case you missed it, we recommend following the steps here to help with call issues - https://bose.life/3UZ368C.
Additionally, we want to check that you're using the correct app. This should be the Bose Music app. If it's the correct app, then we have some great tips here - https://bose.life/3MZLw2l.
Should these issues persist, please contact us back so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Improved Features
on April 17, 2023
Posted by: Jim2023
Gender:Female
Length of ownership:1 month
A much better feel/sound than my previous pair from three years ago….
Written by a customer while visiting bose.com
Customer Rating
5
Great Earbuds
on April 17, 2023
Posted by: rw75
Gender:Male
Length of ownership:1 month
Exchanged my original Bose QC Earbuds, that had developed a blue tooth connection problem, for the QC II Earbuds and am very happy with them
Written by a customer while visiting bose.com
Customer Rating
5
It is everything!
on April 17, 2023
Posted by: ds
Gender:Female
Length of ownership:1 month
This is best purchase. It works way better than expected. I love them.
Written by a customer while visiting bose.com
Customer Rating
2
Bose Quiet Comfort Earbuds ll
on April 17, 2023
Posted by: Andy brown
Gender:Male
Length of ownership:1 month
I purchased the original model and absolutely loved them - I used them everyday for work. The mic stopped working on one and Bose sent me out the new ones under warranty - I was really excited. However, they are really a pain to take out when a call comes in and have caused many missed calls. I really wish I had the old model due to design.
If you are not taking them in and out of the case, they are great! They fit great and sound great.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Andy,
It's great to hear that you're enjoying the fit and sound quality. I'm sorry that you're experiencing some difficulty with taking the earbuds out of the case. We recently contacted you directly to determine whether your earbuds are seated correctly in the case. We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the fit and sound quality. I'm sorry that you're experiencing some difficulty with taking the earbuds out of the case. We recently contacted you directly to determine whether your earbuds are seated correctly in the case. We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not working
on April 17, 2023
Posted by: Paddleball11
Gender:Male
Length of ownership:1 month
No Audio from right earbud. When inserting right earbud there’s no prompt, hence no audio. Going to try factory reset today.
Response from bose.comBy Nelson Penney, Global Customer Service, April 21, 2023
Hi there - sorry to hear you've had some trouble with audio on one earbud. We reached out to you with a message directly, and we're glad to have heard the steps at https://bose.life/3Vcg03n helped fix the issue! Do let us know if you have any other questions or queries by reaching out at https://bose.life/3H3L8Mr.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com