Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Love the earbuds
on April 19, 2023
Posted by: LevelupConnie
Gender:Female
Length of ownership:1 year or longer
Great for airplane travel, mutes much if the airplane drone. I also wear them running and they allow for background noise to be heard over music. The compaalso has excellent customer service!
Written by a customer while visiting bose.com
Customer Rating
1
No volume adjustment for phone calls.
on April 19, 2023
Posted by: Eric
Gender:Male
Length of ownership:1 week
I bought the limited edition model in blue and I could not adjust the volume on it for my iphone 14 Pro. It was fine for music, however, I could not adjust for incoming and receiving calls. I returned it, but I will buy Apple earbuds from now on.
Response from bose.comBy Nelson Penney, Customer Care, April 21, 2023
Hi Eric.
Thank you for posting. Sorry to hear that you are having difficulty with the volume control of the QC Earbuds II during call, and you have to return it. Swiping up and down either earbud increases and decreases the volume. Restarting your phone addresses this issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are having difficulty with the volume control of the QC Earbuds II during call, and you have to return it. Swiping up and down either earbud increases and decreases the volume. Restarting your phone addresses this issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good sound and noise cancellation
on April 18, 2023
Posted by: JD
Length of ownership:1 month
I bought these hoping they would be comfortable enough to wear in bed and cancel out the dogs and loud cars because the earbuds I bought from a competitor weren’t suitable for that. And while I still notice that there is something in my ear, I can wear these in bed. Plus, the sound and noise cancellation are better. The cons of these are that they have less range, there is a slight hiss when not listening to something and sometimes one earbud won’t connect and I have to put it back in the case before it will connect. The connection issue hasn’t happened in the last week so maybe it’s fixed. Overall I would rate these higher than my other pair though I use both pairs in different situations.
Written by a customer while visiting bose.com
Customer Rating
5
New AuietComfort Earbuds
on April 18, 2023
Posted by: mikehampen
Gender:Male
Length of ownership:1 month
I had a pair of Boss earbuds for a few years, but the batteries were starting to wear out. So, I purchased the QuietComfort II, and what a difference! The sound is phenomenal, and the comfort is superb! I've been a Boss fan since purchased my first pair of 901 speakers. Keep up the great sounds!
Written by a customer while visiting bose.com
Customer Rating
5
Great Purchase
on April 18, 2023
Posted by: Shibby
Gender:Male
Length of ownership:1 month
Love the sound quality and chat sound! Would definitely recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Sounds amazing
on April 18, 2023
Posted by: Jaxson
Gender:Male
Length of ownership:1 month
I had it about 6 weeks great sound nice features only issue I find myself adjusting them a lot in the gym. I tried other fitting but I still have to adjust them.
Written by a customer while visiting bose.com
Customer Rating
5
Your own private library
on April 17, 2023
Posted by: ALPHARD
Gender:Male
Length of ownership:6 months
Bought this to bring peace in my life after experiencing the first gen. This is 10 fold over the original. The amount of noise it cancels out impresses me everyday. I use my sets from ambient db levels of 40 to manhattan city buses and subways. The app requires work. Constantly restarting my phone or force closing the app due to connectivity issues while the Bluetooth is still engaged. Sound quality is excellent. I prefer neutral to softer mids with detailed highs and lots of bass and these certainly deliver. However the dealbreaker is the incredible ANC under all conditions. The aware mode with active sense is excellent. The upper limit is just a bit high for me. Noise gets uncomfortable around 70-75 db. The threshold seems to be around 75-80db. Would be nice to also adjust the threshold but definitely does a great job at reducing the environmental noise levels. The app requires work. Wireless charging? Requires a computer to update the case?
Written by a customer while visiting bose.com
Customer Rating
3
Used to be biggest BOSE fan boy - now disappointed
on April 17, 2023
Posted by: toughxpanda
Gender:Male
Length of ownership:1 month
I've had every BOSE product since the first wired headsets. I've always loved the design, the lasting product and best of all the sound quality. These newest pair have left me wanting more - no longer is there a loop to have the units sit securely in your ears. I often find myself trying to readjust for a snugger fit (yes, I have tried all the extra ear parts) and when I go to adjust because of the placement of touch sensors, I hang up on whomever I am on the phone with. I ended up returning them as I couldn't justify such a purchase with such a lack of quality....
Response from bose.comBy Nelson Penney, Customer Care, April 21, 2023
Hi.
Thank you for posting. Sorry to hear that you are having difficulty with the fitment of your QC Earbuds II. Please check the link provided on how you can adjust and fit the earbuds correctly. https://bose.life/43SFh6o. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are having difficulty with the fitment of your QC Earbuds II. Please check the link provided on how you can adjust and fit the earbuds correctly. https://bose.life/43SFh6o. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com