Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
QuietComfort is the Best
on April 21, 2023
Posted by: Michael Stratton
Gender:Male
Length of ownership:1 month
I recently purchased these Bose Earbuds for my work trip. They were better than I expected. They blocked out sound so well. They fit my ears like a glove.
Written by a customer while visiting bose.com
Customer Rating
5
Love the quality and the noise cancelation.
on April 21, 2023
Posted by: Leo
Gender:Male
Length of ownership:1 month
I bought the product first because of the size, i need something small and discrete and second for the quality in the sound, and thats what i got. Additionally the noise cancelation is amazing. I definitely recommend this product.
Written by a customer while visiting bose.com
Customer Rating
5
These things are awesome!!!!
on April 21, 2023
Posted by: Eric24601
Gender:Male
Length of ownership:3 months
The Bass is soooo lowwwww and soooo deeeep!!! No distortion whatsoever!!!!
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Product
on April 21, 2023
Posted by: BudE
Gender:Male
Length of ownership:1 month
These must be the best product Bose has ever made, the noise cancelling is phenomenal. Additionally, the sound quality is complete, full, and stunning
Written by a customer while visiting bose.com
Customer Rating
2
Connection issues
on April 21, 2023
Posted by: ZB1982
Gender:Male
Length of ownership:1 month
The sound quality is great when the connection remains. In the three weeks I have had the headphones, there has not been one time where I’ve been able to take them out of the case, and the connection remain. I find myself constantly putting the buds back in the case, resetting the Bluetooth as guided in multiple tutorials, only to lose connection again. I am constantly toggling back-and-forth between my phones, Bluetooth connection, and the Bose connection app.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hello,
It's awesome to hear that you're enjoying the sound quality, but I'm sorry that you've faced some difficulty with the Bluetooth connection. We recently contacted you directly to provide some further assistance with this. In case you missed out message, we recommended that you follow our guidance here - https://bose.life/3AL6H0K.
We also wanted to know what device you have them connected to and if you have tried another device.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
It's awesome to hear that you're enjoying the sound quality, but I'm sorry that you've faced some difficulty with the Bluetooth connection. We recently contacted you directly to provide some further assistance with this. In case you missed out message, we recommended that you follow our guidance here - https://bose.life/3AL6H0K.
We also wanted to know what device you have them connected to and if you have tried another device.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Very poor call quality
on April 20, 2023
Posted by: Mike
Gender:Male
Length of ownership:1 month
I bout them because I am a truck driver and wanted the best. When I use them just for listening they are good. When I am on a call it is very poor. No noise cancelling at all. Very disappointed in this product
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Mike,
I'm glad that you're enjoying your listening experience, but I'm sorry that you're facing an issue with calls/noise cancellation. We recently contacted you privately to help with this. In case you missed it, we wanted to let you know that when you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. If you feel you’re not experiencing any cancellation in calls or outside of calls, please try the steps at - https://bose.life/3ADrLX7.
It would be great to hear back from you regarding this!
Thanks,
Charlotte - Customer Support
I'm glad that you're enjoying your listening experience, but I'm sorry that you're facing an issue with calls/noise cancellation. We recently contacted you privately to help with this. In case you missed it, we wanted to let you know that when you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. If you feel you’re not experiencing any cancellation in calls or outside of calls, please try the steps at - https://bose.life/3ADrLX7.
It would be great to hear back from you regarding this!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound
on April 20, 2023
Posted by: RickP
Gender:Male
Length of ownership:1 month
I have always used another brands earbuds and they just weren't perfect. My new Bose QuietComfort Earbuds are incredible.
Written by a customer while visiting bose.com
Customer Rating
5
Small size…packs powerful sound!!!
on April 20, 2023
Posted by: HaT
Gender:Male
Length of ownership:1 month
I received these Bose QC II Earbuds as a replacement for my previous Bose QC and I’m extremely happy!!!
These are much more comfortable in my ears and are better in sound quality (although the others were great)
Written by a customer while visiting bose.com