Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Terrible set up, phone lost and connection issues
on April 25, 2023
Posted by: Flash
Gender:Male
Length of ownership:1 month
The problems started the day of purchase, sound was great noise cancellation great and microphone great during calls. The issue is the connection to my iPhone it will not pick up and when it does it keeps saying iPhone lost.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi,
I'm glad that you was enjoying so many aspects including the sound quality, noise cancellation, and call quality. I'm sorry that you've faced some difficulty with the connection to your iPhone. We recently reached out to your directly so that we could provide some help with this matter. In case you missed our message, we suggested that you follow the troubleshooting found here - https://bose.life/3LNoVoN and https://bose.life/3LnSuMf.
If the issue remains, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad that you was enjoying so many aspects including the sound quality, noise cancellation, and call quality. I'm sorry that you've faced some difficulty with the connection to your iPhone. We recently reached out to your directly so that we could provide some help with this matter. In case you missed our message, we suggested that you follow the troubleshooting found here - https://bose.life/3LNoVoN and https://bose.life/3LnSuMf.
If the issue remains, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Excellent Sound Quality
on April 24, 2023
Posted by: TMosJoint
Gender:Female
Length of ownership:1 month
My new BOSE is not only a replacement but also an update. The sounds quality is excellent and it really blocks out background noise. Occasionally there’s a switch with sound between both earbuds. Great buy!
Written by a customer while visiting bose.com
Customer Rating
4
Feature heavy, great sound quality.
on April 24, 2023
Posted by: J2daosh
Gender:Male
Length of ownership:1 week
These earbuds are great. You will not find a better blend of audio processing tech and hardware. Don't use Bose's app. The Bose music app ruins the sound. Ditch it and go with your phone or whatevers EQ. Now finally, I was expecting these to WOW me. And quite simply, they didn't. They're good. Don't get me wrong. But just barely better than my $60 Monster headphones. Bass isn't much deeper than any other buds and doesn't punch much harder than any other brand. These are definitely LOUD compared to other buds, but they're definitely not worth the MSRP for them. If you have a decent set already, skip these. Or wait for sales. Not AT ALL worth the money.
Written by a customer while visiting bose.com
Customer Rating
3
Struggles with: multiple devices; secure ear fit
on April 24, 2023
Posted by: Georgia John
Gender:Male
Length of ownership:1 month
Overall very good. The ear got while running is a little insecure (feels like they will fall out with the largest adapters installed). Also, I like using various devices (phone, pad, Apple TV, Bluetooth extension for other screen, etc) and have had to reconnect the Bluetooth several times. On occasion, the syncing between the buds gets out of wack as well. I corrects, but it is annoying.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi Georgia,
I'm glad that you're enjoying your earbuds so far. I'm sorry that you may be facing an issue with the fit and the connectivity. We recently reached out to your directly to provide some further assistance with this. In case you haven't seen our message, we wanted to let you know that there are some alternative size tips/bands that you could try. Additionally, we recommend ensuring that you have the correct fit. You can do this by viewing our guide here - https://bose.life/3nhr9mT.
For help with connectivity, we suggested following the steps here - https://bose.life/3LKWuaM.
We hope to hear back from you so that we can help to achieve the best overall experience for you.
Thanks,
Charlotte - Customer Support
I'm glad that you're enjoying your earbuds so far. I'm sorry that you may be facing an issue with the fit and the connectivity. We recently reached out to your directly to provide some further assistance with this. In case you haven't seen our message, we wanted to let you know that there are some alternative size tips/bands that you could try. Additionally, we recommend ensuring that you have the correct fit. You can do this by viewing our guide here - https://bose.life/3nhr9mT.
For help with connectivity, we suggested following the steps here - https://bose.life/3LKWuaM.
We hope to hear back from you so that we can help to achieve the best overall experience for you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Solid 5 stars
on April 24, 2023
Posted by: Belden
Gender:Male
Length of ownership:1 month
I’ve been a Bose fan forever and it just delivers what it promises all the time
Written by a customer while visiting bose.com
Customer Rating
5
Great features!!
on April 24, 2023
Posted by: HAC3
Gender:Female
Length of ownership:1 year or longer
Have always bought Boses. Have at least 3 of your noise canceling headphones and love everyone of them. Wonderful customer service.
Written by a customer while visiting bose.com
Customer Rating
3
Performance is less than expected
on April 24, 2023
Posted by: Button pusher
Gender:Male
Length of ownership:3 months
I purchased these to wear for work. The noise canceling is great. Sound quality is not as great coming from Bose product. I had another pair not a Bose product that had better sound quality. My biggest issue is that I use pressurized air to blow off the parts I manufacture. The feedback in my ear from the air being used is quite annoying. It's as if the air is being blown right next to my ears. I haven't been able to find a solution yet. I have tried different settings but they all still leave me with annoying noise in my ears when using the air.
Response from bose.comBy Nelson Penney, Bose Customer Service, May 1, 2023
Hello, it's great to hear you feel the noise-cancelling is great.
The Earbuds noise-cancelling uses microphones on the outside, to create the best noise-cancelling. High wind or air environments can impact this. We recommend using them on lower noise-cancelling such as aware mode in this type of environment. They are not recommended for use in industrial environments.
You can find further guidance to get the best sound here https://bose.life/3VjLp3Q
Thanks
Matt - Bose Customer Service
The Earbuds noise-cancelling uses microphones on the outside, to create the best noise-cancelling. High wind or air environments can impact this. We recommend using them on lower noise-cancelling such as aware mode in this type of environment. They are not recommended for use in industrial environments.
You can find further guidance to get the best sound here https://bose.life/3VjLp3Q
Thanks
Matt - Bose Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Never experienced earbuds this good.
on April 24, 2023
Posted by: Obsidian99
Gender:Female
Length of ownership:3 months
I bought these a few months ago and have no regrets. Love the design of the buds and the incredible quality.
There's a glitch that I wish was an actual feature and I hope it could be looked into.
There's a glitch that I wish was an actual feature and I hope it could be looked into.
Written by a customer while visiting bose.com