Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Surprisingly great
on April 30, 2023
Posted by: Dave P
Gender:Male
Length of ownership:1 month
Purchased these headphones a couple of weeks ago. I use them for the motorcycle and I use them for music while working out.
When you put the headphones on and they are activated, all sound disappears, and when the music comes on, there’s no static, distortion, wind, nothing. Pure great sound.
On the motorcycle I have a fairly loud exhaust. It makes my exhaust sound like a pebble in a tin can. When I put the music on, I don’t even notice it. By far the best headphones I’ve ever used. They fit snug in the ear due to all of the different sizes. It’s a great fit.
I have nothing negative to say. Very happy with the purchase.
When you put the headphones on and they are activated, all sound disappears, and when the music comes on, there’s no static, distortion, wind, nothing. Pure great sound.
On the motorcycle I have a fairly loud exhaust. It makes my exhaust sound like a pebble in a tin can. When I put the music on, I don’t even notice it. By far the best headphones I’ve ever used. They fit snug in the ear due to all of the different sizes. It’s a great fit.
I have nothing negative to say. Very happy with the purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on April 29, 2023
Posted by: Nevik
Gender:Male
Length of ownership:1 month
I received this as a gift from my wife. I’ve always enjoyed Bose products because of their sound quality.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound / excellent noise cancel
on April 29, 2023
Posted by: Jmac7640
Gender:Male
Length of ownership:1 month
Upgraded from sound sport, noise cancel for overseas flight was perfect, sound is great EQ feature to adjust bass = clutch
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on April 29, 2023
Posted by: Shilieda
Gender:Female
Length of ownership:1 month
Not super loud but with the noise cancellation it is more than loud enough
Written by a customer while visiting bose.com
Customer Rating
1
Terribly glitchy
on April 29, 2023
Posted by: Bobbybrown
Gender:Male
Length of ownership:1 month
These headphones are awful! They continuously stop working for no reason. The bluetooth disconnects and will not reconnect periodically. They are not reliable and are a clumsy design. Tapping on them turns them on or off, but this function happens without touching them as well.
Response from bose.comBy Nelson Penney, Customer Care, May 1, 2023
Hi Bobby.
Thank you for your post. Sorry to hear that you are having an issue with the Bluetooth connection of your earbuds. Please follow the simple steps here to address it. https://bose.life/3HsDPy2. If you require assistance in the future, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that you are having an issue with the Bluetooth connection of your earbuds. Please follow the simple steps here to address it. https://bose.life/3HsDPy2. If you require assistance in the future, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Catches noise easily in the background
on April 29, 2023
Posted by: Not happy b
Gender:Female
Length of ownership:1 month
I bought these air buds after having the Apple AirPods second generation. I bought them because the AirPods easily pick up my background and gets amplified four times. I was highly disappointed when I found out that these earbuds do the exact same thing. I love the noise cancellation and the ease of the app but they pick up my background very easily so when that happens, I disconnect the air buds and reconnect them for a better experience.
Response from bose.comBy Nelson Penney, Global Customer Service, May 1, 2023
Hello,
Thanks for reaching out, we're sorry to hear that you're experiencing background noise on calls. Feel free to reach out to us at https://bose.life/3LFOMyJ so we can get some additional details and help resolve this for you.
Tegan- Customer Support
Thanks for reaching out, we're sorry to hear that you're experiencing background noise on calls. Feel free to reach out to us at https://bose.life/3LFOMyJ so we can get some additional details and help resolve this for you.
Tegan- Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
pretty good
on April 29, 2023
Posted by: Grimm
Gender:Male
Length of ownership:1 month
they sound great but they don’t fit as good as the first quiet comforts did. and Bose answer to that is to buy a secondary set of tips/fins to hope those do. its annoying to go into the app to check the fit and see one ear say good and the other say not good no matter what you do
Response from bose.comBy Nelson Penney, Customer support, May 1, 2023
Hello, I'm glad you are enjoying the sound quality. If the standard sized eartips that come with the earbuds does not fit or feels uncomfortable, then do try the alternate sized eartips, you may also need to try a combination of different sizes of the eartips and stability bands as everyone's ears are unique: https://bose.life/3nhmWzs. Should you need further assistance with this, please contact our technical support team who will be happy to assist you: https://bose.life/3nmOwLJ.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
In-ear buds that actually sound good
on April 28, 2023
Posted by: Hoango
Gender:Male
Length of ownership:3 months
I just wanna say up front that I was gifted this. However, I tried my best to give this a fair review as if I bought it myself.
Overview: I've had a lot of inear earbuds in my life time. One of my very first that I bought with my own money was actually Bose's first in ear headphones. Those of you who have been using Bose long term may remember them as the ones with the black and white strips on the cord. After trying the Sony XM3 wireless buds, Sennheiser's Momentum Trues, Apple Airpods and Airpods Pro, Samsung's Buds2 Pro, I can say out of those that the Bose Quietcomfort Earbuds are easily my go to from the bunch. From the good sound quality to the awesome ANC, and a useable battery life, I pretty much carry these anywhere I go.
Design: I feel like theres not much to say about the design of these earbuds, which is very subjective. They may not be sleek as the Airpods people like to use, but they are not too bad. What I did like was the comfortability. While at first, putting the earbuds in, I was afraid that they would be too big and that my ears would get hot over prolonged use. Giving it some time on long airplane trips and on the train, I can say that that didn't happen at all. They were very comfortable at all times and do stay in your ear. I even use them for running and they stayed in place the whole time. They do include some small and large earbud tips to change out if necessary. The case is a little large though. While it is still pocketable, I would say its the largest out of its competitors. The case offers 3 hours of charge and the earbuds themselves carry about 6 hours. So you have a total of 9 running hours which is more than enough to get you through a whole day.
Sound: This may be very biased as I'm very accustomed to Bose's sound. Why I like it is that the soundstage is nice and bright, mids come through very well and depending on the type of music you're listening too, you can hear the individual instruments very clearly. The biggest downside to the sound though is the bass. It loses out to the Sennheisers and Sony in this aspect, so you may not get the full bodied sound some are looking for if you're listening to songs and music that rely on the bass. Boss has definitely improved on kicking up the bass in their products, but compared to its competitors, its still a little behind. I would say however though, that despite that setback, it more than makes up for it with everything else. The ANC in the Bose earbuds is also very decent. While using it on the airplane it drowned out a lot of the background noise. Using it at the gym, I couldn't hear any of the background noise! I would say the only competitor it falls behind is the Apple Airpods Pro, but not by a ton.
Software: This is the biggest gripe I have about this product. I feel like the Bose app is severely lacking in features. In the app you have access to an EQ, modes that you can set and shortcuts (one tap on side). Its tough to use, pairing doesn't always work through the app (more reliable just going to your phone's bluetooth settings). Comparing this to Sony's or Sennheiser's app, I feel like the competitors give you a ton more options to really dial down how you like your headphones. This could be just user error and I'm looking for a thousand options. The bose app is definitely on the leaner more simple side of things.
Final thoughts: Despite the app, I think bose has a very excellent product here. If you're a fan of the QuietComfort series, these earbuds would make a great choice if you're in the market for wireless earbuds with ANC. At $300 USD, they're very comparable to their competitors and I would definitely buy another pair in the future.
Written by a customer while visiting bose.com