Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Great sound but keeps disconnecting
on April 30, 2023
Posted by: Rsp20
Gender:Male
Length of ownership:1 month
When they connect they are awesome. But ha e a lot of trouble connecting and keeping. Them connected
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi, I am glad to hear that you love the sound of the earbuds. It is surprising that your earbuds are disconnecting. I would recommend setting up the bose music app which is a great way to get notifications as soon as updates are avaliable! https://bose.life/3AJum1B
If you still need further help, please reach out to our customer support team who would love to help you with this! https://bose.life/3nTDo5H
Liam - Customer Support
If you still need further help, please reach out to our customer support team who would love to help you with this! https://bose.life/3nTDo5H
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
POOR BLUETOOTH CONECTIVITY
on April 30, 2023
Posted by: Maldito
Gender:Male
Length of ownership:6 months
I have purchased all models of BOSE bluetooth earbuds over the years and so far I am not happy with the performance of these earbuds. I wear them for hours as I ride my bicycle and my complain is that the connection keeps on getting lost most of the times when I turn my head. I have tried it on different phones and I get the same issue. I have tried resetting the earbuds and have not been able to fix this issue. 1st pair of BOSE QUIET COMFORT II earbuds had this Issue and got a replacement and still same issue.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi, I am glad to hear you are a big fan of Bose and own many of our products. I am surprised to hear that your earbuds during bicycle rides. You mentioned you have had this happen with multiple pairs of this model. I am certain that setting up the bose music app and updating the earbuds will allow the connection to stay stable whilst on the move: https://bose.life/3HrlLo1
If you still find this is happening, I recommend making sure the fit is secure as noise leakage can overwhelm the microphone used for noise cancelling and lead to the earbuds briefly dropping connection: https://bose.life/3VnXhBZ
If you need any further help with this, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
If you still find this is happening, I recommend making sure the fit is secure as noise leakage can overwhelm the microphone used for noise cancelling and lead to the earbuds briefly dropping connection: https://bose.life/3VnXhBZ
If you need any further help with this, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on April 30, 2023
Posted by: Melbel60
Gender:Female
Length of ownership:1 week
I just purchased and I love them! I have the AAP’s and they don’t come close to what Bose has to offer. Now don’t get me wrong, l love my APs. The sound and quality is just awesome! I’m happy I made this purchase!
Written by a customer while visiting bose.com
Customer Rating
1
Unwanted noise
on April 30, 2023
Posted by: Farmer
Gender:Male
Length of ownership:1 month
Everyone complains about not hearing me when in a tractor cab , unbelievable the amount of money you can spend for ear buds that won’t work for your environment
Response from bose.comBy Nelson Penney, Customer Care, May 1, 2023
Hi.
Sorry to hear that your callers can't hear you when using your tractor. Tractor noise may enter the microphone capsule and render other audio unintelligible. Turning off the engine may allow for clear audio reproduction. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Sorry to hear that your callers can't hear you when using your tractor. Tractor noise may enter the microphone capsule and render other audio unintelligible. Turning off the engine may allow for clear audio reproduction. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Performs as advertised!
on April 30, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
I bought these to replace my airpods. I take 4 to 6 flights a week. While wearing my airpods I could always still hear the noise of the planes engine. With my new Bose ear buds, all I hear is my music, crystal clear! Worth the money!
Written by a customer while visiting bose.com
Customer Rating
1
Left side earbud will not work independently
on April 30, 2023
Posted by: kps
Gender:Male
Length of ownership:1 month
I have had these for 3weeks the left earbud will not stay connected when I remove the right. I don’t just use these to listen to music I like to have a hands free ear devise
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi there,
Please make sure that your earbuds are updated to the latest firmware version. As the latest update added left earbud independent usage. The guide here https://bose.life/3Lmhm70 can help, or you can contact us https://bose.life/38DNELy for further support.
Nic - Customer Support
Please make sure that your earbuds are updated to the latest firmware version. As the latest update added left earbud independent usage. The guide here https://bose.life/3Lmhm70 can help, or you can contact us https://bose.life/38DNELy for further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose QC2 Earbuds
on April 30, 2023
Posted by: DrNuke75
Gender:Male
Length of ownership:1 month
I had the QC1’s which I really loved. Best sounding wireless earbuds I owned but wanted the QC2 for the smaller size. They are quite a bit smaller which is great but to my surprise the sound quality and noise isolation are even better. No doubt the best sounding earbuds.
Written by a customer while visiting bose.com
Customer Rating
4
Bought to reply apple AirPods
on April 30, 2023
Posted by: Jill220
Gender:Female
Length of ownership:1 month
I was on the hunt looking for great quality EarPods because the Apple brand do not stay in my ears, and over the ear headphones are too heavy. I thought Bose would be the best choice. I’ve had them for just a few weeks. The positive is that they do stay very comfortably in my ears, no falling out, no discomfort at all. They connect to my iPhone with no issues. One thing I did discover was when I attempted to use the other day, they would not connect even though they were at 30%. Not sure why connection was not possible. It seems they’ll always need to be close to a full charge if I plan to use them.
Written by a customer while visiting bose.com