Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Great noise cancelling horrible Bluetooth connect
on May 5, 2023
Posted by: Sam
Gender:Male
Length of ownership:1 month
Great for noise cancelling, my biggest problem is the Bluetooth connection it kept losing connection and i kept troubleshooting and reinstalling it and still halfway Through a song it will disconnect. IOS System and also the Bose app is very ill planned and not helpful
Response from bose.comBy Nelson Penney, Global Customer Service, May 12, 2023
Hi Sam,
Thanks for reaching out. We're happy to hear that you're loving the noise cancellation technology of your headphones. Sorry that you appear to be having some connectivity concerns, it sounds like you're facing some interference. Thanks for trying some great troubleshooting already, feel free to reach out to us via https://bose.life/3LX6PPP for additional support.
Tegan - Customer Support
Thanks for reaching out. We're happy to hear that you're loving the noise cancellation technology of your headphones. Sorry that you appear to be having some connectivity concerns, it sounds like you're facing some interference. Thanks for trying some great troubleshooting already, feel free to reach out to us via https://bose.life/3LX6PPP for additional support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Gold Standard but with gaps
on May 5, 2023
Posted by: MarkA
Gender:Male
Length of ownership:1 month
I was holding on for dear life to my QC20 headphones but the battery finally lost its charge capacity. I really didn't want to go wireless but after trying these out it's clear the concern over battery, fit, sound quality, and secure fit was unfounded. These have unbelievably rich, audiophile quality sound for being wireless buds. They setup / pair easily, but I notice there are quirky delays and behavior between the Bose app and the buds at times. The app also does not have a find-me feature to send out a beacon sound if you lose one, nor can they be located. I will say they support adapters that convert 3.5mm headphone jacks to BT pretty well, I chose the AirFly Pro and it works flawlessly on flights. Overall, these are a sound investment and departure from the former QC20 corded plugs. I am a believer. Just wish the buggy app and find-me feature were solved.
Written by a customer while visiting bose.com
Customer Rating
2
Still testing
on May 5, 2023
Posted by: Ty
Gender:Male
Length of ownership:1 month
Great except they are only charging to 70 percent, hence a shorter life
Response from bose.comBy Nelson Penney, Global Customer Service, May 9, 2023
Hello,
We're happy you're enjoying your QuietComfort Earbuds II. Sorry you're not getting 100% charge, do ensure that your stability bands are fitted correctly on the earbuds, if these are not in the correct positioning, this can block the connections in the charging case. If you require further support, reach out to us via https://bose.life/3HUmezn
Tegan - Customer Support
We're happy you're enjoying your QuietComfort Earbuds II. Sorry you're not getting 100% charge, do ensure that your stability bands are fitted correctly on the earbuds, if these are not in the correct positioning, this can block the connections in the charging case. If you require further support, reach out to us via https://bose.life/3HUmezn
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on May 4, 2023
Posted by: Pascal
Gender:Male
Length of ownership:1 month
Great product the quality of the sound is amazing, the comfort is great.
I am on my second pair of ear buds and the II is the most comfortable.
I am on my second pair of ear buds and the II is the most comfortable.
Written by a customer while visiting bose.com
Customer Rating
5
Wireless
on May 4, 2023
Posted by: Blue tang
Gender:Male
Length of ownership:1 week
I bought it two weeks ago and could not be happier
Written by a customer while visiting bose.com
Customer Rating
4
Noise Canceling is amazing!
on May 3, 2023
Posted by: Smoothkg
Gender:Male
Length of ownership:1 week
I am an earbud and headphone lover. When I am working I typically listen to Podcasts and Music. The Bose exceeded my expectations. My only complaint is for an earbud at this price point does not have wireless charging. Also I have no way to tell when the buds need charging. There is a white indicator light when you open the case but nothing else. I love the new size and the color (gray). This fit options are great also.
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise canceling options.
on May 3, 2023
Posted by: Chill1767
Gender:Female
Length of ownership:1 month
The Bose QuietComfort Earbuds II are great. I love the noise-canceling options. They keep a charge for a long time.
I love my new Bose QuietComfort Earbuds II.
I love my new Bose QuietComfort Earbuds II.
Written by a customer while visiting bose.com
Customer Rating
2
Meh
on May 3, 2023
Posted by: Magic
Gender:Male
Length of ownership:6 months
Is not what I was expecting. Bluetooth access with the phone takes a little bit longer, compared with other earbuds I used from other brands.
Written by a customer while visiting bose.com