Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
on February 27, 2024
Posted by: TG
Gender:Male
Length of ownership:1 month
I bought these for going to the gym and they work great.
Written by a customer while visiting bose.com
Customer Rating
5
I am very impressed!
on February 27, 2024
Posted by: FortRocks33
Gender:Male
Length of ownership:6 months
Great quality and fit as expected.
The way it cuts out outside disturbing sounds is phenomenal.
The way it cuts out outside disturbing sounds is phenomenal.
Written by a customer while visiting bose.com
Customer Rating
3
Not loud enough
on February 27, 2024
Posted by: Frustratrd
Gender:Male
Length of ownership:1 month
The sound is on point but the volume is lacking compared to the ear buds before these.
Response from bose.comBy Global Customer Service, February 27, 2024
Hello, it's really great to hear you feel the sound is on point on these earbuds.
You can find guidance here to ensure you get the best sound https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001bugkAAA
Thanks
Matt - Bose Customer Support
You can find guidance here to ensure you get the best sound https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001bugkAAA
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
No good
on February 27, 2024
Posted by: Michel Ali Romero
Can't hear well, constantly loses connection between one speaker and the other, phone calls can't be heard.
Feedback
People also ask
Feedback
People also ask
Response from bose.comBy Customer Care, February 27, 2024
Hi Michel.
Thank you for posting. Sorry to hear about the issues you are facing with your earbuds. Please refer to the link provided for steps to help with the connection and calls. https://bose.life/3wjoVHG. If the issue persists, please reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Thank you for posting. Sorry to hear about the issues you are facing with your earbuds. Please refer to the link provided for steps to help with the connection and calls. https://bose.life/3wjoVHG. If the issue persists, please reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
on February 26, 2024
Posted by: Bills Buds
Gender:Male
Length of ownership:1 month
I was looking for an Apple earbud replacement, and these are not them. I’m sure they are a quality product, but from the initial setup, I haven’t liked the way they fit. I tried the different size earpiece’s , none of them fit all that well. I just tried to run with them in and had to take them out or they would have fallen out. Looks like my daughter will be getting a new pair of Bose earbuds tonight
Response from bose.comBy Customer Care, February 26, 2024
Hi Bill.
Thank you for posting. Sorry to hear that the tips provided are not the exact fit for you. We do offer alternate sizes that would be definitely what you need. You can get them here. https://bose.life/49OmZVZ. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Thank you for posting. Sorry to hear that the tips provided are not the exact fit for you. We do offer alternate sizes that would be definitely what you need. You can get them here. https://bose.life/49OmZVZ. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
They don't work as expected
on February 26, 2024
Posted by: Edrick R
Gender:Male
Length of ownership:1 month
Connectivity issues, won't connect both earphones.
Response from bose.comBy Customer Care, February 27, 2024
Hi Edrick.
Thank you for posting. Sorry to hear about the connectivity issue you are experiencing. We do have some troubleshooting steps to try here. https://bose.life/3uOgIuD. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Thank you for posting. Sorry to hear about the connectivity issue you are experiencing. We do have some troubleshooting steps to try here. https://bose.life/3uOgIuD. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features, even better Company
on February 25, 2024
Posted by: bigmongo0311
Gender:Male
Length of ownership:1 month
This is the second pair of Bose earbuds I bought for after 7 years my 1st pair finally gave up. I reached out to Bose and they sent me a discount code for a new pair.
Written by a customer while visiting bose.com
Customer Rating
5
Great Quality
on February 25, 2024
Posted by: My Buds
Gender:Male
Length of ownership:1 year or longer
Product is easy to use, convenient, and has great quality.
Written by a customer while visiting bose.com