Customer reviews from kwikset.com
Kwikset - SmartKey Polished Brass Metal Deadbolt
Average customer rating
4.7
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
120
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
5
94%of customers recommend this product.
(
122 out of
130)
Customer Reviews for Kwikset - SmartKey Polished Brass Metal Deadbolt
Customer Rating
4
Lock failure
on July 6, 2026
Posted by: edn22
from Davie, Fl.
Gender:Male
I just replaced my previously purchased Kwikset lock due to internal failure of the Cylinder lock. The cast area of cylinder retention (Snap ring Groove) in the Chassis failed and the Cylinder lock fell out when the key was removed. No external damage to the cylinder lock or Chassis was noted. The lock lasted 8 years installed with daily use. I believe this was a one-off manufacturing material failure so I replaced it with the same model. The removal & installation very easy as was use of the key Kwikset system. The lock provided smooth operation up to the point of failure.
I would recommend this to a friend!
Response from kwikset.comBy Kwikset, July 10, 2026
Hello edn22,
Thank you for sharing your detailed experience. We're sorry to hear about the unexpected cylinder retention failure after eight years of daily use.
It's great to know that the lock provided smooth, reliable operation throughout its service life and that the removal and installation process was straightforward.
Please know that as the original purchaser of the product, you would be covered under the Limited Lifetime Mechanical/Finish warranty. If there's any additional assistance that we can provide, our Support Team is more than happy to help at 1-800-327-5625.
Thank you,
Kwikset
Thank you for sharing your detailed experience. We're sorry to hear about the unexpected cylinder retention failure after eight years of daily use.
It's great to know that the lock provided smooth, reliable operation throughout its service life and that the removal and installation process was straightforward.
Please know that as the original purchaser of the product, you would be covered under the Limited Lifetime Mechanical/Finish warranty. If there's any additional assistance that we can provide, our Support Team is more than happy to help at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked twice now inside key not working
on February 3, 2026
Posted by: NoLockWork
from Florida
Gender:Male
Bought this and it is junk reprogrammed inside and outside keys worked twice now inside will not work and outside is working but very stiff to turn
No, I would not recommend this to a friend.
Response from kwikset.comBy Kwikset, February 4, 2026
Hello NoLockWork,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you're experiencing with your deadbolt. Please know that our products come with a Limited Lifetime Mechanical Finish Warranty and we would be happy to assist you further with the correct solution. Please contact us at 1-800-327-5625.
Thank you,
Kwikset
Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you're experiencing with your deadbolt. Please know that our products come with a Limited Lifetime Mechanical Finish Warranty and we would be happy to assist you further with the correct solution. Please contact us at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Lock!!!
on March 23, 2023
Posted by: 3girls1guy
from Corryton,Tn
Gender:Female
[This review was collected as part of a promotion.] Great lock it has a great look to it and was easy to turn and easy to install The packaging was nice and easy to read.The color looks good with my white door.I like the smart key feature.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Lock
on January 29, 2023
Posted by: Wiccamom1
from New Oxford, PA
Gender:Female
[This review was collected as part of a promotion.] I was in need of a new lock and deadbolt for my one door so I got this kwikset Smartkey which I’ve had for a month now and love it. Easy to install plus it has a lifetime warranty. It’s also kick in resistant, saw resistant and drill resistant plus pick resistant plus you can re-key if you loose your key. I love this deadbolt and key set.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
LOVE the smartkey system
on January 27, 2023
Posted by: Floridian
from Florida
[This review was collected as part of a promotion.] We've been landlords for 25 years and constantly had to change looks due to missing keys or simple security concerns after moving out. We had a small collection of locks and deadbolts. Enter the smartkey system - it's a game changer! Easy swap to keep things secure without having to jostle all the different locks and keys. Installation is simple. Same solid and reliable deadbolt with less fuss!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Dead bolt lock
on January 24, 2023
Posted by: PMFM
from CA
Gender:Female
[This review was collected as part of a promotion.] This is easy to install and set-up. It does not require a professional locksmith. The installation instructions are clear and well written. The lock itself looks great and the materials is of high quality. The deadbolt is very smooth and functions flawlessly. I would definitely recommend this product.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great new lock
on January 8, 2023
Posted by: luvsdeals
[This review was collected as part of a promotion.] This is a great new lock. It is a brand that has a lot of history and is very reliable. I like the appearance and features of the deadbolt. Since it has the smart key feature it is very beneficial when remodeling and adding it to current doors because of the key situation. I would recommend this lock and purchase it again in the future.
Written by a customer while visiting kwikset.com
Customer Rating
5
Couldn't be happier
on December 18, 2022
Posted by: Mazda
from Houston
Gender:Female
[This review was collected as part of a promotion.] So easy to change out ugly out dated hold knobs and deadbolts! So nice to be able to rekey to existing lock. Couldn’t be happier!
Written by a customer while visiting kwikset.com