Customer reviews from kwikset.com
Kwikset - SmartKey Antique Brass Metal Deadbolt
Average customer rating
4.7
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
120
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
5
94%of customers recommend this product.
(
122 out of
130)
Customer Reviews for Kwikset - SmartKey Antique Brass Metal Deadbolt
Customer Rating
1
Fire your Quality Control team.
on June 12, 2021
Posted by: IHatKwikset69
from Iowa
Gender:Male
How was this even allowed to go on the shelf? The door knob itself is find but the dead bolt is not what is listed on the package. Trash product.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 15, 2021
Hello IHatKwikset69,
To better understand what you are experiencing with the 980 deadbolt, we'd like to gather more details. We ask that you please call our Support Team at 1-800-327-LOCK (5625) so that we can help find the best solution for you. We hope to hear from you soon!
Thank you,
Kwikset
To better understand what you are experiencing with the 980 deadbolt, we'd like to gather more details. We ask that you please call our Support Team at 1-800-327-LOCK (5625) so that we can help find the best solution for you. We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
No latch with Drive-in Collar
on November 17, 2020
Posted by: MelodyPJ
from Columbus, OH
Gender:Female
I purchased this lock and it does not come with the option of removing the faceplate for the latch. It doesn't specify anywhere on the packaging and the instructions say nothing about purchase separately. Very poor design and instructions. The face plate should be removable like your door knobs.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, November 19, 2020
Hi MelodyPJ,
We appreciate your feedback, and we're sorry that the instructions were not clear for you. We're more than happy to have the drive-in latch shipped directly to you. Please contact our Support Team after you purchase your lock at 1-800-327-5625.
Thank you,
Kwikset
We appreciate your feedback, and we're sorry that the instructions were not clear for you. We're more than happy to have the drive-in latch shipped directly to you. Please contact our Support Team after you purchase your lock at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Absolute Junk
on November 24, 2019
Posted by: UnhappyKwiksetCustomer
from California
I bought this about 2 years ago. The product is absolute junk. The deadbolt got stuck and would not allow us to open the door, and this happened on Halloween night of all days. We've barely used the lock over those 2 years. Would not buy again.
Written by a customer while visiting kwikset.com
Customer Rating
3
I bought 2 of these
on August 9, 2018
Posted by: Myke
from Connecticut
Gender:Male
The smart key is great and easy to change keys. I have noticed the knob does get loose after a while and needs to be re-tightened. I had a deadbolt stop turning over but the warranty covered it. But other than that I'm very pleased.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Perfect security
on August 3, 2018
Posted by: jaypug
from CT
Gender:Male
I've had this unit on 3 doors for years, the product is duraboe and the finish is still perfect.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
AWESOME!
on July 11, 2018
Posted by: HappyCamper
from La Puente
Gender:Female
bought this about 3 years ago and works smoothly for years until recently it was naming but lwikset - without hesitation- replaced it!
Written by a customer while visiting kwikset.com
Customer Rating
5
Very Happy
on May 28, 2018
Posted by: Arizona Rob
from Sierra Vista, AZ
Gender:Male
The smart key lock makes it easy to re-key your locks. I did have a problem while re-keying, and they ended up sending me out a new core. But I have bought two additional Kwikset smart key locks since and didn't have any issues. Now every entry door on my house has the same key.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
These locks last about 2 years
on April 28, 2018
Posted by: Stella
from Washington, DC
Gender:Female
Had two fail on me after about 2 years. One was a front door and another was used less often. The pins in the lock give out and they key stops working.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com