Customer reviews from kwikset.com
Kwikset - SmartKey Security Polished Brass Metal Double Cylinder Deadbolt
Average customer rating
4.3
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
50
4 Stars
10
3 Stars
0
2 Stars
3
1 Star
8
79%of customers recommend this product.
(
27 out of
34)
Customer Reviews for Kwikset - SmartKey Security Polished Brass Metal Double Cylinder Deadbolt
Customer Rating
5
Terrific product
on May 16, 2019
Posted by: Butler
from Florida
Gender:Male
Installed in new build 6 years ago. Smart Key system is terrific.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Nice finish easy to install.
on March 31, 2022
Posted by: Luna
from Phoenix Arizona
Gender:Male
Easy to install, no special tools, nice bright brass finish, works great. Replaced the same identical unit that was installed 15 years ago, but key got stuck.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Left the Factory Too Kwik
on September 3, 2022
Posted by: PFDIY
from San Diego, CA
Gender:Male
Great value for the money. Polished chrome looks great in renovated kitchen door. Would have been an easy install except that after several attempts to insert the D-shaped spindle I found a large shard of steel blocking the hole. Had to punch it out with a screwdriver and file rough edges. See photo. Not a deal breaker but you might want to have a talk with the QC dept.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Malfunctioned with minimal use
on November 20, 2022
Posted by: JohnThree16
from Arizona
This lock was installed in the door leading to my garage by the builder of my new build home. After very minimal use, it started to malfunction. Now, it takes about 60-90 seconds and a lot of twisting and frustration to get my key out of the lock; the key becomes lodged inside of the lock. There is nothing smart about this lock. Very frustrated.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 9, 2022
Hello JohnThree16,
We take pride in manufacturing quality products, and your experience is very important to us. Our locks and parts come with a Limited Warranty to the original purchaser. We're more than happy to help you with troubleshooting and the warranty at 1-800-327-5625. Please call us!
Thank you,
Kwikset
We take pride in manufacturing quality products, and your experience is very important to us. Our locks and parts come with a Limited Warranty to the original purchaser. We're more than happy to help you with troubleshooting and the warranty at 1-800-327-5625. Please call us!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Re-Key Kit Waste of Money
on July 25, 2023
Posted by: Disappointed 1
from Lincoln, NE
Gender:Male
I bought the Kwikset Re-Key Kit and followed the instructions carefully. I ended up with both the original key and new key being rendered useless. Had to replace the smartkey deadbolt with a new set. What looked like a simple rekey solution turned into a waste of money!
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 26, 2023
Hello,
We're here to help! To get your SmartKey cylinder working, please follow the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key: https://youtu.be/u7ncf9YUCsY
If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To get your SmartKey cylinder working, please follow the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key: https://youtu.be/u7ncf9YUCsY
If the key is still not turning in the cylinder, please contact us so we can help you with a replacement cylinder: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Know what brand of keys work with this set
on September 25, 2023
Posted by: mariaz15
[This review was collected as part of a promotion.] I received this free from influencer in return for my honest review. This was very easily put in and worked very well. We looked into it to see what brand of keys may work in this ahead of time and found out that you do have to do your own research of finding the brand that works with this to use this. While using this we found it was a bit tricky at first of making the keys that go into this work but it was quite nice as we lost all the keys on our key ring and it's less heavy now. This can work on any door in the house and not have those heavy keys hanging on that key ring. I would definitely recommend this if you have people coming and going instead of having all these keys for all different doors. It's a very sturdy lock and a very trusted brand
Written by a customer while visiting influenster.com
Customer Rating
5
Added Security To My Home
on September 25, 2023
Posted by: stinkerbelle592013
[This review was collected as part of a promotion.] This 660 Deadbolt Keyed One Side Smart Key Security Lock Makes Me Feel So Much Safer In My Home Now With This Lock On My Front Door. It Was So Easy To Install. At First I Didn’t Think It Would Work Since I Live In A Mobile Home But It Worked Perfectly.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Deadbolt
on September 26, 2023
Posted by: jasons48
[This review was collected as part of a promotion.] I'm a big fan of Kwikset locks in general. They are usually reasonably priced and well made. My favorite thing about them is their smart key system, which allows you to use the same key for many locks. Highly recommended!
Written by a customer while visiting influenster.com