Customer reviews from https://www.asus.com
ASUS - ExpertWiFi EBG15 Router -TAA-compliant - 5 Ports - 4 RJ-45 Port(s) - 1 WAN Port(s) - Slots512 GB - Gigabit Ethernet - Black
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for ASUS - ExpertWiFi EBG15 Router -TAA-compliant - 5 Ports - 4 RJ-45 Port(s) - 1 WAN Port(s) - Slots512 GB - Gigabit Ethernet - Black
Posted by: Dave C.
Frequency of use:Daily
Verified Purchase:Yes
This router is another quality Asus product. Easy setup, small footprint.
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Underpowered, Missing/Non-functioning Monitors
on November 5, 2025
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I love the switch to white. But I'm afraid this router is very underpowered (dual core should be quad and double the memory at least). Traffic Monitors for 2.4, 5-1, 5-2, and 6 GHz-1 (shown as "6 GHz") are not functional, and missing 6 GHz-2: (I have a GT-BE98 Pro and BQ16 Pro).
Response from https://www.asus.comBy CLM, November 6, 2025
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with this switch and the inconvenience this may have caused if it did not meet your expectations. This EBG15 is a wired VPN router designed for small-to-medium businesses (SMBs) as part of a scalable network solution, and its hardware specifications is not underpowered, it is aligned with its intended function as a compact, possibly in-wall, wired router for business networks and as an access point controller. If you are experiencing slow performance, this can be related to your internet services, ensure this is connected to a working and stable internet connection. Additionally, ensure your routers are running with the most current firmware version. This device only monitors wired traffic, it doesn't monitor wireless traffic.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this switch and the inconvenience this may have caused if it did not meet your expectations. This EBG15 is a wired VPN router designed for small-to-medium businesses (SMBs) as part of a scalable network solution, and its hardware specifications is not underpowered, it is aligned with its intended function as a compact, possibly in-wall, wired router for business networks and as an access point controller. If you are experiencing slow performance, this can be related to your internet services, ensure this is connected to a working and stable internet connection. Additionally, ensure your routers are running with the most current firmware version. This device only monitors wired traffic, it doesn't monitor wireless traffic.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dthonsga
Verified Purchase:Yes
Not seamless operation after installation. Problems reconnecting.
Response from https://www.asus.comBy CLM, September 4, 2025
Dear Dthonsga, Thank you for your comment. We do understand your disappointment with this product and the inconvenience this may have caused if you are experiencing connection problems. To resolve this issue, check if you are using a compatible and working network cable, ensure your modem is plugged in to the EBG15's WAN port, check if the SSID and password are correct. If you are using this as your main router, disable the WIFI access from your ISP's modem. Place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal. Also, we recommend updating the router's firmware if it is running with an older version. For helpful tips on how to setup this router correctly, please visit our Product Support page at: https://www.asus.com/support/faq/1053345/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
ASUS Customer Loyalty
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Orakevin
Frequency of use:Daily
Verified Purchase:Yes
Works great. Only using it for failover, but when tested it did what it was supposed to do.
Written by a customer while visiting https://www.asus.com