Customer reviews from philips.com
Philips - 3300 Fully Automatic Espresso Machine with LatteGo Milk System & integrated grinder - 6 Hot & Iced Coffee Pre-Sets - Glossy Black
Average customer rating
4.3
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
32
4 Stars
17
3 Stars
9
2 Stars
2
1 Star
1
86%of customers recommend this product.
(
30 out of
35)
Customer Reviews for Philips - 3300 Fully Automatic Espresso Machine with LatteGo Milk System & integrated grinder - 6 Hot & Iced Coffee Pre-Sets - Glossy Black
Posted by: Cafe Critic
Verified Purchase:Yes
Loved our Philips 1200 espresso machine so much we went with the 3300 series. Machine is so quiet and enjoying the Iced Coffee, Cappucino and Latte options. I like that Philips has kept what works over the years so weekly and monthly maintenance is very straight forward.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: kurbla
Gender:Male
Verified Purchase:Yes
This is not an espresso machine. This is a coffee maker with a very poor espresso attachment.
It's using too much water during the cleaning process, every time you turn on the machine. The machine turns off very often if you are not using it.
The bean hopper was designed improperly. You have to manually push the beans into the grinding part. If you missed that, you will drink hot water instead of coffee.
The only good thing is that this machine is self-cleaning, so there is no mess around the machine.
No, I would not recommend this to a friend.
Response from philips.comBy NAM Consumer Care, July 8, 2026
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations, and we understand how frustrating that can be.
The water used at startup is part of the machine’s built‑in self‑rinsing feature. This automatic rinse helps maintain hygiene, prevents residue buildup, and supports consistent taste over time.
This model also includes a standby mode to help save energy. By default, it switches to standby after a period of inactivity, but you can adjust the standby time in the settings menu. Philips offers several timing options depending on the model.
Regarding the beans needing to be manually pushed, that shouldn’t be the case. This model is fully automatic, and the grinder is designed to pull the beans through on its own without manual assistance. If you’re seeing a “No beans / Add beans” message even though the hopper has beans, please check that the beans are dry and oil-free, the hopper isn’t overfilled, and the grind setting isn’t too fine. Gently shaking the hopper can also help loosen beans that may have settled. If the message continues, our team can help with further troubleshooting.
We’d really like to take a closer look and help you get this resolved. You can reach us by phone at 1‑833‑737‑1212 (Monday–Friday, 9 AM–7 PM EST, excluding major holidays), or contact us through Instagram, Facebook, or the support options on our Home.ID website so our team can assist with the proper troubleshooting steps.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations, and we understand how frustrating that can be.
The water used at startup is part of the machine’s built‑in self‑rinsing feature. This automatic rinse helps maintain hygiene, prevents residue buildup, and supports consistent taste over time.
This model also includes a standby mode to help save energy. By default, it switches to standby after a period of inactivity, but you can adjust the standby time in the settings menu. Philips offers several timing options depending on the model.
Regarding the beans needing to be manually pushed, that shouldn’t be the case. This model is fully automatic, and the grinder is designed to pull the beans through on its own without manual assistance. If you’re seeing a “No beans / Add beans” message even though the hopper has beans, please check that the beans are dry and oil-free, the hopper isn’t overfilled, and the grind setting isn’t too fine. Gently shaking the hopper can also help loosen beans that may have settled. If the message continues, our team can help with further troubleshooting.
We’d really like to take a closer look and help you get this resolved. You can reach us by phone at 1‑833‑737‑1212 (Monday–Friday, 9 AM–7 PM EST, excluding major holidays), or contact us through Instagram, Facebook, or the support options on our Home.ID website so our team can assist with the proper troubleshooting steps.
Written by a customer while visiting philips.com
Posted by: Jdking1
Gender:Male
Verified Purchase:Yes
The machine performs well overall and operates with a relatively low noise level when grinding coffee, which makes daily use more pleasant. It is also easy to clean, and the general workflow is straightforward.
There are, however, a few areas where performance could be improved. Milk‑based drinks such as lattes and cappuccinos consistently come out lukewarm rather than hot. I have tried adjusting the temperature settings multiple times, but these changes do not seem to affect the final drink temperature. The brewed coffee itself is somewhat hotter than lukewarm, but still not as hot as expected for optimal enjoyment.
Additionally, the brewed coffee occasionally shows incomplete extraction. The coffee puck often remains humid instead of forming a dry, compact mat, which suggests that the machine may not be fully extracting the grounds in certain cases.
Overall, the machine has a solid foundation, but improvements to drink temperature consistency and coffee extraction would significantly enhance the user experience.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rubis
Gender:Female
Verified Purchase:Yes
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Gin12
Gender:Female
Verified Purchase:Yes
Nous avons eu de la difficulté pour s’habituer à faire couler le café avec graines déjà moulu. Il faut faire la séquence…Nous trouvons que le café est pas assez chaud….Il faut le boire rapidement pour avoir un breuvage chaud
Written by a customer while visiting philips.com
Posted by: Fraîcheur
Verified Purchase:Yes
Machine compact - fonctionnalités simple - suffisamment de choix - café suffisamment chaud.
Produit fiable.
Produit fiable.
Written by a customer while visiting philips.com
Posted by: Niki12
Gender:Female
Verified Purchase:Yes
Très bonne et belle machine,nous sommes très satisfait.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ezaky
Verified Purchase:Yes
Tasty coffee, several options but always small quantities. if you want to drink noram coffee, you
have to brew twice. The machine needs cleaning every use and its grinding sound
Is loude.
have to brew twice. The machine needs cleaning every use and its grinding sound
Is loude.
Written by a customer while visiting philips.com