Customer reviews from westinghouse.com
Westinghouse - 400 Watt, 183Wh Lithium-Ion Portable Power Station and Solar Generator with LED Display, Flashlight, and DC Outlets (183 Wh Capacity) - Gray
Average customer rating
4.4
(569 Reviews)
Rating breakdown 569 reviews
5 Stars
411
4 Stars
85
3 Stars
25
2 Stars
13
1 Star
35
89%of customers recommend this product.
(
484 out of
543)
Customer Reviews for Westinghouse - 400 Watt, 183Wh Lithium-Ion Portable Power Station and Solar Generator with LED Display, Flashlight, and DC Outlets (183 Wh Capacity) - Gray
Customer Rating
1
Did not work when I had a power outage!
on November 30, 2023
Posted by: Kittiecorner
from Lyndonville, NY
I purchased this last December and charged it with no problem to get it ready for when I would need it, although I didn't plug anything in at that time. The flashlight worked just fine. 3 months later I recharged it so that it would be ready because I have multiple power outages here and I used to have a Stanley FatMax which I could plug a lamp into, but the fuses in it blew and I wanted this one for the same thing, plugging in a lamp when the power goes out. I had a couple power outages in the summer, but they were during the day and only lasted a short time, so I didn't need the lamp. Then, in October I had a power outage lasting all day. I took this power station out of the box and plugged in a lamp--and nothing. Even the flashlight would not go on. I was upset, but thought that somehow the power had leaked out, though it was back in the box the entire time. After the power outage was fixed, I plugged it in to recharge it. After a couple hours i looked as though it was finished so I unplugged it and tried the flashlight--NOTHING!!!
I became very upset but I knew I couldn't deal with the problem at that time, because I was just freaking out, as I live alone and there is nobody to help me. Today I decided I better deal with it. There is an off/on button that is supposed to light up (which I have never seen lit because it is too dim) and I figured maybe I had left it on and all the power leaked out, so I took it out and plugged it in to recharge. It looked, again, like it was charging, but at the end it was at ZERO and while it was charging I saw the light on, but it was too dim to see unless you got down next to it. I turned it off. However, once I disconnected the charging cord, there was no light when I tried to turn it on. The flashlight didn't even work. I hope I can get a refund because I am unable to deal with this problem.
I became very upset but I knew I couldn't deal with the problem at that time, because I was just freaking out, as I live alone and there is nobody to help me. Today I decided I better deal with it. There is an off/on button that is supposed to light up (which I have never seen lit because it is too dim) and I figured maybe I had left it on and all the power leaked out, so I took it out and plugged it in to recharge. It looked, again, like it was charging, but at the end it was at ZERO and while it was charging I saw the light on, but it was too dim to see unless you got down next to it. I turned it off. However, once I disconnected the charging cord, there was no light when I tried to turn it on. The flashlight didn't even work. I hope I can get a refund because I am unable to deal with this problem.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 5, 2023
Hello,
We sincerely apologize for the challenges you've faced with your power station, and we understand the frustration this situation has caused. Your experience is not reflective of the quality we strive to provide, and we genuinely want to assist in resolving this matter for you. If you haven't done so already, please contact us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you!
Thanks,
Sydney, Westinghouse
We sincerely apologize for the challenges you've faced with your power station, and we understand the frustration this situation has caused. Your experience is not reflective of the quality we strive to provide, and we genuinely want to assist in resolving this matter for you. If you haven't done so already, please contact us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great output options
on November 30, 2023
Posted by: Tucson man
from Tucson AZ
Love the multiple charging options and the power output options. The flashlight is Brite as well. The LED power status is very good feature as well.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
First iGen300s Great but Second one is lemon
on November 30, 2023
Posted by: AlphaEskie
from North Carolina
In August 2023 I purchased an iGen300s portable power station that I loved so much that I decided to purchase another one in October 2023. Unfortunately the second one does not hold power after charging and is useless. I have just opened a case number and am hoping this one will be replaced with a working one as the one purchased in August is a 5 star product.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, December 4, 2023
Hi,
Thank you for sharing your experience, and we're genuinely sorry to hear about the issue with your second iGen300s power station. Our team is dedicated to ensuring your satisfaction, and we appreciate your patience as we work on this. Please don't hesitate to reach out to us at westinghousevip@wpowereq.com, we'd be happy to get this resolved for you as soon as possible.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience, and we're genuinely sorry to hear about the issue with your second iGen300s power station. Our team is dedicated to ensuring your satisfaction, and we appreciate your patience as we work on this. Please don't hesitate to reach out to us at westinghousevip@wpowereq.com, we'd be happy to get this resolved for you as soon as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
3
Anticipating use!
on November 25, 2023
Posted by: Zimmjk
from Washington, DC
I just purchased unit. Received by mail and I'm charging it in order to use it.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, November 27, 2023
Hi,
Thank you for your purchase! We look forward to hearing your updated feedback once you get the opportunity to fully experience your Westinghouse power station!
Thanks,
Sydney, Westinghouse
Thank you for your purchase! We look forward to hearing your updated feedback once you get the opportunity to fully experience your Westinghouse power station!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Tri-Fuel Generator
on November 20, 2023
Posted by: Davidken
from Crossville TN
I'm very happy with the generator, very easy to operate. The owners manual is very easy to understand and very through.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
very functional
on November 12, 2023
Posted by: leather neck
from Charlotte, NC
I received as gift and it is very functional and reliable
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy set up
on November 11, 2023
Posted by: 1234321
from Ohio
Liked all features associated with this model, easy set up and will do everything I need it to do.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Did not work
on November 10, 2023
Posted by: jcb816
from South Carolina
We bought this power station to use as part of our families camping outfit. We really researched these and felt like this one was the best option for us. After following the directions carefully before first use, our unit was fully charged and ready to go prior to us setting out for a family camping trip. During our first night, our unit only held a 30 minute charge. The next day, I recharged the unit with a solar panel, but in spite of the screen reading that it was receiving a charge, it would not operate. It could very well be our unit was faulty. Too bad.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, November 10, 2023
Hi,
Thank you for your purchase! We're sorry to hear about your experience with your power station. We greatly appreciate you taking the time to leave your feedback. If you haven't already done so, please reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Thank you for your purchase! We're sorry to hear about your experience with your power station. We greatly appreciate you taking the time to leave your feedback. If you haven't already done so, please reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to assist you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com