Customer reviews from bose.com
Bose - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
2
Missing features and no mic noise cancelling
on November 13, 2020
Posted by: Zeoth
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the noise cancelling capabilities for me. It is actually better than the Bose 700 however the noise cancellation for the microphone is non-existant. People on the other end can hear everything going on around me and I was hoping this would be a great replacement for the Bose 700 I use today since it's more portable than the over the ear set. However that was not to be. With home schooling, the lack of noise cancellation on the microphone was super disappointing. It also doesn't track 2 devices so when I swap between the laptop and my phone, I have to repair which was super annoying. The touch controls is also missing features I need. The iOS app is pure garbage too as it rarely works. Overall, super disappointed and I returned it.
Response from bose.comBy nicole leboeuf, Global Customer Service, November 17, 2020
Hey Zeoth, it's really great to hear your feedback, especially regarding the noise cancellation capabilities of these earbuds.
It's a shame that you feel the microphone pickup has not met your expectations. It's likely that this can be improved depending on the positioning of your earbuds. Ensuring that the microphones are beaming towards your mouth will really improve the pickup. Here's a great guide on wearing and adjusting them - https://bose.life/2I52bSx.
I'm sorry that you've also had some issues with the Bose Music app working as it should. I recommend making sure that you always have the most up to date version of the app, Similarly, it's important to keep your earbuds updated to the lastest firmware.
Thanks,
Charlotte - Customer Support
It's a shame that you feel the microphone pickup has not met your expectations. It's likely that this can be improved depending on the positioning of your earbuds. Ensuring that the microphones are beaming towards your mouth will really improve the pickup. Here's a great guide on wearing and adjusting them - https://bose.life/2I52bSx.
I'm sorry that you've also had some issues with the Bose Music app working as it should. I recommend making sure that you always have the most up to date version of the app, Similarly, it's important to keep your earbuds updated to the lastest firmware.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Absolutely Marvelous Earbuds
on January 12, 2021
Posted by: Ceecee1008
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these for my husband for Christmas, I will be purchasing myself soon just from watching him with his and his praise of how great they are. They are amazing earbuds
Response from bose.comBy nicole leboeuf, Global Customer Service, January 14, 2021
Hey! I'm glad to hear your husband loves these earbuds, and that you're looking to get your own soon. However, the star rating you've posted seems to not follow this theme, so if you're having any particular issues, please reach out to support directly at https://bose.life/38Q1vZs so we can help!
Thanks,
Sam — Customer Support
Thanks,
Sam — Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound when they stay in
on January 12, 2021
Posted by: Sam
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I love Bose but these don’t seem to fit my ear very well. I’ve tried all size inserts but none quite do it for me.
Written by a customer while visiting bose.com
Customer Rating
3
Incredible sound but...
on January 13, 2021
Posted by: Nitebee
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I have always loved Bose earphones. My first pair purchased in 2008 is now my work laptop daily use and still great. I have 2 other pairs but wanted True Wireless so I purchased the QC. Sound is excellent, immersive accurately producing highs and lows. The portion of the earpiece that goes inside the ear is too wide to fit inside the ear and thereby the stability wing cannot get close enough to the ear to be secured. Just walking normally around the house one or both would fall out within minutes. Imagine trying tovrun or exercise in these. Although I loved the sound, noise cancellation, appearance and the charging case, they constantly were falling out of my ears and I returned them.
Written by a customer while visiting bose.com
Customer Rating
3
Needs more features
on January 14, 2021
Posted by: Clint
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I love the sound quality but I wish we could have more blue tooth devises connected i don't like the fact you have to disconnect from one device to connect to another I would like the option to connect to up to at least 5 or 6 devises
Written by a customer while visiting bose.com
Customer Rating
5
Terrific Audio Quality
on January 19, 2021
Posted by: JMaus
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Just like the review title says, these earbuds have thr best sound quality I've heard.
Written by a customer while visiting bose.com
Customer Rating
3
Handy
on January 22, 2021
Posted by: Kitz
Gender:Male
Length of ownership:3 months
Unusual noise is always present in the right ear piece
Response from bose.comBy nicole leboeuf, Global Customer Service, January 25, 2021
Hey Kitz, we're sorry to hear that you have had this unexpected audio issue with your earbuds!
These steps here https://bose.life/2TrulJY will ensure that you get Bose quality audio.
Jack - Customer Support
These steps here https://bose.life/2TrulJY will ensure that you get Bose quality audio.
Jack - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, messy app experience
on July 7, 2021
Posted by: some random broke person
Length of ownership:1 month
I love the sound and comfortability of the buds. I was actually surprised by how unnoticeable they are once you pop them in. In product pictures, they clearly look bulky and even a little heavy, but once you get them they are super comfortable. The sound is also a huge upgrade for me as a burgeoning audiophile coming from budget brands.
Unfortunately, I do not have a good review of the Bose Music app (Android) or firmware that comes with it. The app does provide controls and some customization for the buds, but it's not much at the end of the day (for the price paid) and sometimes doesn't even work as expected. I have found a few reviews in the Support forum about issues with the left QC bud (not) holding a charge, and general reviews of the Music app on the Google Play Store are pretty mixed.
I am satisfied with the sound, but cannot give these buds a 4 or 5 star rating because:
1. the price for the issues or missing features shouldn't be ignored
2. the Bose Music app is important to the experience... but doesn't work or include basic functions even budget brands have (equalizer, more customization options, needs better UI)
3. left bud can't seem to hold a charge or is not communicating properly with the Bose Music app
2. the Bose Music app is important to the experience... but doesn't work or include basic functions even budget brands have (equalizer, more customization options, needs better UI)
3. left bud can't seem to hold a charge or is not communicating properly with the Bose Music app
If the charging and app syncing issues were to be fixed, I'd ignore the petty gripes I have with the app and rate this a 4 or 5.
Written by a customer while visiting bose.com