Customer reviews from bose.com
Bose - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Average customer rating
4.3
(1,514 Reviews)
Rating breakdown 1,514 reviews
5 Stars
968
4 Stars
283
3 Stars
106
2 Stars
78
1 Star
79
Customer Reviews for Bose - QuietComfort Noise Cancelling Earbuds-Bluetooth Wireless Earphones, Triple Black
Customer Rating
5
Great sound
on November 14, 2021
Posted by: Larry
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I was a little hesitant to spend the money for such small headphones. Thinking that the sound wouldn’t be as good and the battery wouldn’t last. But I was wrong. They are so light that you forget there in your ears and sound better than any other headphones I have had.
Written by a customer while visiting bose.com
Customer Rating
2
Broken!
on December 10, 2021
Posted by: Gil
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I live Bose products and have had their in ear headphones before. They sounded great for a day, and then the left ear bud wouldn’t charge.
Had t send them back. They took 2 days to get to me when I bought them but was told that a replacement set can take up to a month to get to me.
Had t send them back. They took 2 days to get to me when I bought them but was told that a replacement set can take up to a month to get to me.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound
on December 19, 2021
Posted by: Bear
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these as a gift and they are so happy with the quality and sound
Written by a customer while visiting bose.com
Customer Rating
4
Mixed Feelings.
on January 6, 2022
Posted by: Auron
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I got this as a present on Christmas. I am somewhat of an audiophile - and in terms of overall sound quality, I have no complaints. The controllable EQ on the Bose Music app is a very nice touch. But I have a few questions:
1. Why the design of the earbud? I truly believe it was a missed opportunity that these eartips just kinda sit on top of the ear instead of going inside. The natural noise isolation of any in-canal earbuds are superior and superb, as from experience, some of my deep in-ear EIMs I own are better at blocking out sound than every noise cancelling product I own, which says a lot. It doesn’t block 100% of sound, but it would be nearly so if Bose’s QuietComfort technology was combined with the passive noise isolation of in-canal earbuds. Like… just why? You kinda ruined the entire point of the earbuds. Because they only sit on the ear, they don’t block out a lot more of the sound without the noise cancellation (which in my experience is pretty good but nowhere near perfect) than it could potentially have. I guess it may be from people who dislike earbuds going deep in their ear, but whatever, I guess. Also, it’s been a few weeks since having these but I’m still not perfect at putting them in my ear. It’s a learning experience in itself, just to wear the earbuds correctly, which although I don’t mind personally, I would assume many people would. 2. Is it intentional that there is a constant hissing sound when the noise cancellation level is below ~7? It makes sense that the “aware mode” (aka level 0 cancellation) picks up environmental sound, and has a slight hissing noise, but that’s just unreasonable when the noise cancellation is on at all. The feature of external mics picking up environmental sounds and sending it back into our ears should be completely shut off if the noise cancelling is on at all, otherwise I do not have a choice between just having passive non-noise cancellation and aware mode… unless it isn’t intended and there is a severe flaw with the earbuds themselves?
1. Why the design of the earbud? I truly believe it was a missed opportunity that these eartips just kinda sit on top of the ear instead of going inside. The natural noise isolation of any in-canal earbuds are superior and superb, as from experience, some of my deep in-ear EIMs I own are better at blocking out sound than every noise cancelling product I own, which says a lot. It doesn’t block 100% of sound, but it would be nearly so if Bose’s QuietComfort technology was combined with the passive noise isolation of in-canal earbuds. Like… just why? You kinda ruined the entire point of the earbuds. Because they only sit on the ear, they don’t block out a lot more of the sound without the noise cancellation (which in my experience is pretty good but nowhere near perfect) than it could potentially have. I guess it may be from people who dislike earbuds going deep in their ear, but whatever, I guess. Also, it’s been a few weeks since having these but I’m still not perfect at putting them in my ear. It’s a learning experience in itself, just to wear the earbuds correctly, which although I don’t mind personally, I would assume many people would. 2. Is it intentional that there is a constant hissing sound when the noise cancellation level is below ~7? It makes sense that the “aware mode” (aka level 0 cancellation) picks up environmental sound, and has a slight hissing noise, but that’s just unreasonable when the noise cancellation is on at all. The feature of external mics picking up environmental sounds and sending it back into our ears should be completely shut off if the noise cancelling is on at all, otherwise I do not have a choice between just having passive non-noise cancellation and aware mode… unless it isn’t intended and there is a severe flaw with the earbuds themselves?
Ultimately, they are quite convenient and I guess it’s sometimes nice to have a break from having earbuds deep into my ear canal, as they are pretty comfortable to wear (although it took quite long to learn how to wear them comfortably), and considering their price, I would assume it’s better to pay a bit more for the new Sony WF-1000XM4s. But since I didn’t pay for them, and they work as intended to the basic level, I won’t complain. I do use them almost everyday since I got them, which must say something. And again, they do sound nice. People have been saying that the bass was muddy but honestly it sounds great, and is definitely a satisfactory product for bassheads.
Written by a customer while visiting bose.com
Customer Rating
2
Ear gel cone #1 too large
on January 10, 2022
Posted by: Jay
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Dear Bose, The noise cancellation is great and the buds perform very well. Unfortunately, i have very small ears and the smallest gel cones that come with the buds are still too large. They cause my ear to experience great pain after 1 hour of use. Can sizes smaller than 1 be purchased? Or do I have to take a blade and cut these down?
Response from bose.comBy Nelson Penney, Customer Support, January 14, 2022
Hey Jay!
I am so glad to hear that you are enjoying the Noise Cancellation feature of the QC Earbuds!
In terms of smaller sizes, I would recommend that you reach out to the team for some additional information. You can do this by clicking the link here: https://bose.life/3roJuMV.
Thanks!
Kerri - Customer Support
I am so glad to hear that you are enjoying the Noise Cancellation feature of the QC Earbuds!
In terms of smaller sizes, I would recommend that you reach out to the team for some additional information. You can do this by clicking the link here: https://bose.life/3roJuMV.
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
very nice , i really like
on May 17, 2022
Posted by: bang gotun
Gender:Male
Length of ownership:1 week
i bought 1 week a go
it is perfect
this is my secondary tws
now i have airpod pro and bose qc earbud
it is perfect
this is my secondary tws
now i have airpod pro and bose qc earbud
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds!! Awesome!!
on June 20, 2022
Posted by: Mac1957
Gender:Female
Length of ownership:1 month
I’m over the moon with my purchase. They actually stay in your ears. Awesome purchase.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointing
on June 28, 2022
Posted by: cedric
Gender:Male
I ordered these after my first QC were stolen, after 1 1/2 year of use. The right earbud stopped working after only 5 days. Would not charge, despite being well connected to the pins. Since the right earbuds is the command bud for the left, both stopped working. Had to send it back for a replacement.
I had similar issue with the first earbuds I ordered in 2020, right after it came out, not to speak of the fact that it would not sync, and I had to spend hours making it work. The sound quality is great, but considering how much time I have wasted with these issues, these are definitely the last QC earbuds I will order. I thought they would have improved on the product, but not so.
I had similar issue with the first earbuds I ordered in 2020, right after it came out, not to speak of the fact that it would not sync, and I had to spend hours making it work. The sound quality is great, but considering how much time I have wasted with these issues, these are definitely the last QC earbuds I will order. I thought they would have improved on the product, but not so.
Response from bose.comBy Nelson Penney, Customer Support, July 7, 2022
Hello Cedric,
We understand you've been disappointed with the earbuds, and we can see you reached out to us for support with them. You can find our contact details here https://bose.life/38DNELy anytime you need them.
There is available troubleshooting here https://bose.life/3bY1IRg for the earbuds not charging. We'd recommend trying these steps before sending them back to us.
Nic - Customer Support
We understand you've been disappointed with the earbuds, and we can see you reached out to us for support with them. You can find our contact details here https://bose.life/38DNELy anytime you need them.
There is available troubleshooting here https://bose.life/3bY1IRg for the earbuds not charging. We'd recommend trying these steps before sending them back to us.
Nic - Customer Support
Written by a customer while visiting bose.com