Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,053 Reviews)
Rating breakdown 3,053 reviews
5 Stars
2,071
4 Stars
524
3 Stars
203
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,200 out of
2,511)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
1
Planned obsolescence?
on September 18, 2025
Posted by: Tooth Haver
When I purchased this tooth brush I immediately noticed that the feeling of quality was significantly worse than the Sonicare I had had for ~8yrs before (the battery finally wore out). It was much lighter and felt cheaper (the old version plastic was a glossier, higher quality finish).
After about 6-8 months the metal piece which the replaceable heads fit to started to become loose. Progressively over the past month or two it has now become unusable.
I am disappointed to see that Philips has been significantly downgrading the quality of their Sonicare toothbrushes.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 19, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: bobnotrob
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased due to a recommendation from Wirecutter and never looked back. It's everything it reports to be: quiet, powerful and sleek. One thing I noticed early on was that the on off button was the same color as the body so visually it was harder to locate than through feel.
Written by a customer while visiting philips.com
Posted by: Dolly pie
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used sonicare for years I couldn’t live without it love it
Written by a customer while visiting philips.com
Posted by: 37stflo
from leesburg, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] neither my wife or I like this. The vibrations are painful and annoying and we don't feel like we are really brushing our teeth. Waste of money.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 19, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Gena1969
from Munford, TN
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my Sonic Electric Toothbrush. I had changed to another company, but the brush just didn't do the trick. Needless to say, I went back to my Sonicare bruch.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
It doesn’t work as well as the last toothbrush I .
on September 16, 2025
Posted by: Gopher55
Verified Purchase:Yes
[This review was collected as part of a promotion.] The brush head doesn’t fit properly on the toothbrush, so it doesn’t vibrate very fast. I have to push it down and then it works a little better.
Written by a customer while visiting philips.com
Posted by: Anderson@
from Las Vegas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn't like it, the product doesn't have a great feature, battery doesn't last long.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, September 16, 2025
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bruscher
Verified Purchase:Yes
[This review was collected as part of a promotion.] I used a different electric toothbrush so the Sonic was a surprise. I like how it works and the weight. I'll know how well it works the next time I visit my dentist.
Written by a customer while visiting philips.com