Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,031 Reviews)
Rating breakdown 3,031 reviews
5 Stars
2,057
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: MrsJnsn
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a replacement for my older Phillips electric toothbrush. Love the product and the ease of use and charging it.
Written by a customer while visiting philips.com
Posted by: JustJack
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I owned one 14 years ago; battery died, literally disintegrated less than 2 years after purchase. Decided to try again and loving it as much as my first; just hope it lasts longer. Also, it's a bit noisier than I remember.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TexasRose
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is not even close to my Sonicare Series 5 toothbrush I had for years. It still worked, but I couldn't find the replacement heads anymore; thus, I had to purchase a new toothbrush. Very disappointed.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, July 10, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: NewZ1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great toothbrush. I notice that when I go for cleanings the hygienist doesn't have to clean as much as when I had a manual toothbrush.
Written by a customer while visiting philips.com
Posted by: Darlinn1
Verified Purchase:Yes
Not bad pricing, I was very impressed first time using it. I’ve gotten 2 others to start using this toothbrush brand! (:
Written by a customer while visiting philips.com
Posted by: tjoc
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This my 3rd Phillips electric toothbrush. over the years, each one has gotten better and better. I would gladly recommend this product to anyone.
Written by a customer while visiting philips.com
Posted by: Cowboyg
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 3rd sonicare toothbrush.
They all do a good job of brushing.
There are 2 reasons I took away a star from this one.
1- it's narrower making it more difficult to stand on the counter.
2- the 30 second signals during brushing do not seem as strong in intensity nor volume as in past models.
They all do a good job of brushing.
There are 2 reasons I took away a star from this one.
1- it's narrower making it more difficult to stand on the counter.
2- the 30 second signals during brushing do not seem as strong in intensity nor volume as in past models.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
The lettering on the handle is rubbing off
on June 30, 2026
Posted by: Philips toothbrush user
Gender:Male
I have been using a new 1 button Philips Sonicare for 2 weeks. It brushes and seems to brush as well as my previous 2 buttons Philips powered toothbrush before it stopped working. The quality of the materials and lettering of the new 1 button Sonicare is inferior. The letters on the handle - of clean, sensitive, white, and the change brush and power status symbols - are all rubbing off onto the handle and onto my fingers. At this rate eventually all of the lettering will erase from my toothbrush handle within 60 days or less.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, June 30, 2026
Hello,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the lettering on your Sonicare handle rubbing. That’s certainly not the quality or durability we want for our customers.
We’re glad to hear that the brushing performance has met your expectations, but we appreciate you bringing your concerns about the handle markings and material quality to our attention.
Feel free to please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your experience with us. We’re sorry to hear about the lettering on your Sonicare handle rubbing. That’s certainly not the quality or durability we want for our customers.
We’re glad to hear that the brushing performance has met your expectations, but we appreciate you bringing your concerns about the handle markings and material quality to our attention.
Feel free to please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com