Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: BowPeep
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I previously has a toothbrush like this and it went out on me so I was just replacing it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Effy7
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of the Sonicare brand isn’t anywhere near what it once was. I had purchased a new 4100, a lower end model to be sure, since the one I had bought around 2020 didn’t disappoint. The moment I charged it up and turned it on I knew that the device had been significantly downgraded. It was like brushing my teeth with a toy. I bumped it up to full power, but it was still limping along. Needless to say I returned it. My husband did some surgery on my original 4100 and replaced the battery (not for the faint of heart), but my teeth and I are much happier.
Response from philips.comBy Alexandros, Global 247, October 13, 2025
Hello there.
We’re sorry to hear about your experience with the Sonicare 4100, and thank you for sharing your feedback with us. It’s disappointing to hear that the newer model did not meet the expectations set by your previous purchase. We appreciate your insight, as it helps us understand how we can improve our products to better serve our customers. If you have any additional comments or need further assistance, please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
We’re sorry to hear about your experience with the Sonicare 4100, and thank you for sharing your feedback with us. It’s disappointing to hear that the newer model did not meet the expectations set by your previous purchase. We appreciate your insight, as it helps us understand how we can improve our products to better serve our customers. If you have any additional comments or need further assistance, please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Yupyup
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not too pleased with this product. Don’t get me wrong, I love the Sonic toothbrushes and think they’re wonderful for my teeth. I had purchased the same model but it started to turn on by itself which got very annoying. So, I bought another and this one makes an odd vibration noise sometimes while using it and the detachable brushes don’t seem to lock in —or connect correctly— with the base. Disappointed. Should be a better product for this price.
Response from philips.comBy Alexandros, Global 247, October 13, 2025
Hello there.
We’re sorry to hear about the issues you've experienced with your Sonicare toothbrush, and thank you for bringing this to our attention. It’s frustrating when a product you trust and enjoy doesn't function as expected, especially considering the investment. We'd like to look into your case and see how we can assist you with these concerns, whether it's addressing the odd noise or the issue with the detachable brushes. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
We’re sorry to hear about the issues you've experienced with your Sonicare toothbrush, and thank you for bringing this to our attention. It’s frustrating when a product you trust and enjoy doesn't function as expected, especially considering the investment. We'd like to look into your case and see how we can assist you with these concerns, whether it's addressing the odd noise or the issue with the detachable brushes. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Football 2
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m really dissatisfied with the toothbrush.
The power isn’t what I expected
The power isn’t what I expected
Response from philips.comBy Alexandros, Global 247, October 13, 2025
Hello there.
We’re sorry to hear that the toothbrush did not meet your expectations, and thank you for sharing your feedback with us. We understand how important it is for a product to deliver the power and performance you were expecting. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don’t use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
We’re sorry to hear that the toothbrush did not meet your expectations, and thank you for sharing your feedback with us. We understand how important it is for a product to deliver the power and performance you were expecting. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don’t use social media, you can also get in touch via our contact page (https://www.usa.philips.com/c-w/support-home/support-contact-page).
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Zenithpulse
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the flexibility of not having a cord! The water tank is almost large enough but not quite - it would depend on what level of firmness you would be using as to whether it's large enough. I love, love, love being able to fill it up and make at least one pass without having to refill the water tank.
Written by a customer while visiting philips.com
Posted by: Em6713
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent toothbrush. The indicators to switch zones are nice and the auto turn off is a great feature.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sarah R
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had the Healthy White version of the Phillips electric toothbrush for 15 years. Most recently I purchased a lower cost model. It is smaller in the hand, which at first felt odd but now I like. I brush my teeth 2-3 times per day and this brush runs out of a charge in a week. My Healthy White never needed a charge after six-seven days.Besides that, I like this one.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Kaay10
Verified Purchase:Yes
[This review was collected as part of a promotion.] Rating this toothbrush 3 stars. I’ve been using it for about 2 months. While brushing my teeth it sometimes just turns off. It’s so annoying. And yes I do charge it.
Written by a customer while visiting philips.com