Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,032 Reviews)
Rating breakdown 3,032 reviews
5 Stars
2,058
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: Disappointedw
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Old Sonicare more or less died, bought a newer version which I thought would be better, but am wrong. Doesn’t clean as well or remove plaque nearly as well. Disappointing
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 10, 2022
Hi,
thanks for reaching out to us regarding your new Sonicare 4100 Series toothbrush. We are really sorry to hear your old Sonicare toothbrush needed to be replaced, and that your new model is not providing you with the same brushing experience. We can understand that must be disappointing and hope we can help! Firstly, fully charge the handle for 24 hours with no interruptions and try again. Make sure the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. Your new toothbrush gives you the option to choose between low and high intensity, and when you use the toothbrush for the first time, the default setting is the low
intensity. To change the intensity, simply follow this step:
1: Press the power button once to turn on the toothbrush.
- Press a second time within 2 seconds to change the intensity.
- Press a third time within 2 seconds to pause
We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thanks for reaching out to us regarding your new Sonicare 4100 Series toothbrush. We are really sorry to hear your old Sonicare toothbrush needed to be replaced, and that your new model is not providing you with the same brushing experience. We can understand that must be disappointing and hope we can help! Firstly, fully charge the handle for 24 hours with no interruptions and try again. Make sure the charger is not placed on a metal surface or close to other chargers, as this can interfere with the charging process. Your new toothbrush gives you the option to choose between low and high intensity, and when you use the toothbrush for the first time, the default setting is the low
intensity. To change the intensity, simply follow this step:
1: Press the power button once to turn on the toothbrush.
- Press a second time within 2 seconds to change the intensity.
- Press a third time within 2 seconds to pause
We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: SweatHog
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve been using Sonicare for many years and find them efficient and reliable until they start wobbling, get loose and get real noisey.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: trips
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] feels so good inside of my mouth. relaxing experience. my mouth feels so clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MikeyJoon
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] You can adjust the intensity of the brush head which is great. The faster setting is more than enough to clean any teeth. The brush head replacement tracking feature with brush sync is also a great feature
Written by a customer while visiting philips.com
Customer Rating
5
the product is very good, since 8 years I am phili
on August 8, 2022
Posted by: Tarzan99
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recommand the procduct sonix=c electric. Excuse my englis me french
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Sleek, powerful electric toothb gets the job done.
on August 8, 2022
Posted by: Question mark
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I notice the difference in the cleanliness of my teeth using this particular toothbrush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Diemoz
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought this toothbrush would have more power. I don’t feel my teeth are getting as clean as they did with my last Sonic toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 10, 2022
Hi,
Thanks for reaching out to us regarding your Sonicare 4100 Series toothbrush. We are sorry to hear that your new toothbrush is not providing you with the same clean feeling as your previous model and hope we can help! This Philips Sonicare model comes with the EasyStart feature activated, which gently increases the power over the first 14 brushings. You can deactivate the feature by following these steps:
1: Put the handle on the plugged-in charger.
2: Press and hold the power on/off button while the handle remains on the charger.
3: Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4: Release the power on/off button.
- Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Sonicare 4100 Series toothbrush. We are sorry to hear that your new toothbrush is not providing you with the same clean feeling as your previous model and hope we can help! This Philips Sonicare model comes with the EasyStart feature activated, which gently increases the power over the first 14 brushings. You can deactivate the feature by following these steps:
1: Put the handle on the plugged-in charger.
2: Press and hold the power on/off button while the handle remains on the charger.
3: Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4: Release the power on/off button.
- Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: MrBaron
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a replacement instrument. Our original Sonicare electric toothbrush lasted over a decade. This toothbrush is lighter and more comfortable than the original.
I would recommend this to a friend!
Written by a customer while visiting philips.com